Wayne Akers Ford - Service Center

I dropped my car off at 8;30 for the works and check on my AC since it wasn’t getting cold again, same issue they fixed in August. After 4 o’clock I still hadn’t heard anything so I called several times an my AC since it wasn’t getting cold again, same issue they fixed in August. After 4 o’clock I still hadn’t heard anything so I called several times and left several messages but no one called me back. Then after five I took a Uber there since the service department closes at six. I was told my Service advisor left early that day but no one had the decency to call me back they were just going to keep my car overnight without telling me. Another guy told me that my 100,000 mile Extended warranty would not cover the AC repair this time because somehow it was my fault and it would cost over $2,000. It just felt like a scam to me so I won’t be going back to this dealership. Plus I was charged over $200 just for the AC diagnostic but they didn’t charge me back in August. I think they did a bad job back in August, there should be some type of warranty on the work they did in August. I will go someplace else for a second opinion on the AC repair. I most likely will be buying a new car but it won’t be a Ford. I bought four cars from this dealership and have been going there over 20 years but this car has been a lemon since I bought it and I can’t wait to get rid of it. More

Lack of communication throughout the service process and repair took multiple attempts. People were friendly though. repair took multiple attempts. People were friendly though. More

Every time I request my service with Yankier everything goes smooth and professional I can thank you enough goes smooth and professional I can thank you enough More

Communication is horrible, service advisors are not as good as they used to be. Customers serví is terrible and they do not respond to phone calls or voicemails left when trying or getting service done. good as they used to be. Customers serví is terrible and they do not respond to phone calls or voicemails left when trying or getting service done. More

They figured out my car problem and it is running great, just like brand new. just like brand new. More

Todo bien buen trato y trabajo Los recomiendo en el futuro regresaré para mis mantenimientos futuro regresaré para mis mantenimientos More

Easy in and out. People were friendly I will comeback for my next repair or service People were friendly I will comeback for my next repair or service More

Geo was excellent and was able to remedy issue, He is great to work with. great to work with. More

Good explanation, good service. Advisor very polite; answered my questions in timely manner. Thank you Ben. Advisor very polite; answered my questions in timely manner. Thank you Ben. More

Picked up vehicle for service. Driver called to let me know he was on his way. was very courteous. Kept me informed during service. Driver again call to let me know he was on his Driver called to let me know he was on his way. was very courteous. Kept me informed during service. Driver again call to let me know he was on his way to drop off vehicle. Later I got into car and noticed the door closed funny. Call the service department and they sent out a mobile mechanic to check it out. Figured out the problem right away ( felt stupid because the problem was just a rubber adjustment) and was on his way. He also was very courteous. I love the fact that I can get my car serviced without having to leave work. More