Wayne Akers Ford - Service Center

No phone calls were returned. I didn't know who my service agent was.And the text messages that was sent to pick up the vehicle had no name on it.I called the number multiple times I didn't know who my service agent was.And the text messages that was sent to pick up the vehicle had no name on it.I called the number multiple times with no answer More

Khristian is a very nice person. Always polite and eager to help. All around great guy. Always polite and eager to help. All around great guy. More

Fast service for oil change and basic maintenance. Customer service reps are professional and courteous Customer service reps are professional and courteous More

Couldn’t get anyone to answer the phone or return calls once once the operator passed me along. I finally had to go to dealership to find out about my car that was towed in since I couldn’t get anyone on t once once the operator passed me along. I finally had to go to dealership to find out about my car that was towed in since I couldn’t get anyone on the phone. I didn’t like the way I was treated by the service manager, Carl, as he talked to me like I didn’t know what I was talking about because I was a woman. I had recall work done that failed and long story short he wanted me to pay the diagnostic fee because he claimed it was workmanship that caused the recall failure. I’m sorry but this is a ford issue whether the bolt failed or it was workmanship. It should be a ford internal issue not the customers to pay. Luckily for the situation that after I voiced my displeasure he waved the fee. I think he was really mad at my dealership Weikert Ford in Lake Wales because I called them and after they didn’t like the answers they were getting- the Service Manager. Dana, made arrangements to tow my car to them and they would take care of it. More

Service rep seemed uninterested/uninformed in my vehicle concern and was not helpful in finding a solution. Communication was below average. I have had better experiences at this center in the past. concern and was not helpful in finding a solution. Communication was below average. I have had better experiences at this center in the past. More

Wayne Akers is one of the best Ford dealerships in South Florida. Anyone looking for a great deal should go there Florida. Anyone looking for a great deal should go there More

erik is a great service advisor. Kept me informed of my vehicle throughout its service Kept me informed of my vehicle throughout its service More

The service center didn't return any of my calls. Once car was towed I couldn't even confirm they received car and got a text 2 days later to pickup car with no names. When we got there they had no i Once car was towed I couldn't even confirm they received car and got a text 2 days later to pickup car with no names. When we got there they had no idea who we were or who had the car. More

Very responsive scheduler. Very friendly remote pickup and delivery men courteous people all the way Very friendly remote pickup and delivery men courteous people all the way More

Everything went to schedule and Eric was thorough and helpful. He went through my coverages and explained it all clearly helpful. He went through my coverages and explained it all clearly More