Wayne Akers Ford - Service Center

Everyone goes out of their way to make the experience a positive one. The service department has always been exceptional in my experiences with them. positive one. The service department has always been exceptional in my experiences with them. More

Hello on Tuesday May 28th I dropped my truck off in the morning at 9:15 am. This was the first time I’ve been there. I pulled up and got out of my truck and stood there for 5-8 min. Only 1 black mustang pu morning at 9:15 am. This was the first time I’ve been there. I pulled up and got out of my truck and stood there for 5-8 min. Only 1 black mustang pulled up at that time No one came up to me. I asked a younger gentleman maybe a porter what I should do that I was dropping my car off for service he said someone will be with you, a man came over with a tablet and I told him that I was here for service leaving my car he asked if I had an appointment I said no so he directed me to an office across the lanes. Giovanni is who finally helped me and he was very pleasant to talk with. He put all my information in the computer and then came out and scanned the truck. He told me that he would call me when it was ready. They might have to order the part and I said I’m leaving the truck to wait for the part. I was called Later in the day to pick it up, but at this time, I was on my way to Fort Lauderdale airport go to Ecuador and I wouldn’t be back until Friday night and would pick up the car on Saturday if that was ok There is a death in the family. Giovanni said he didn’t work on Saturday, but he would have the car ready and give the paperwork to a person who is working. He also offered condolences which was very nice of him. I was dropped off in the morning around 1130. There was one truck in the service bay That a white ball gentleman was scanning The truck told him I was here to pick up my truck and he said he couldn’t help me that the tall man on the other side of the truck with the red shirt on could help me that was his boss. So I told the older gentleman and the red shirt and glasses that I was here to pick up my truck. I left it on Tuesday he seemed preoccupied Almost as if it was a bother to go look for my truck. I waited in the service lanes and he went inside. The main building came out and said he couldn’t find my paperwork. He didn’t know where my truck was located so I told him I dropped it with Giovanni on Tuesday. It was ready on Tuesday afternoon. I was out of the country till Saturday And I told him I was there to pick up my F250 red platinum trimmer so he said he would look in Giovanni’s office. He came out with the paperwork and said he would go get the truck when he pulled around to the service. He was friendly, but I was really turned off about how he seemed earlier that it was almost a hassle that I was there to pick my truck up after service. I have bought a lot of different types of cars throughout the years and have taken them in for service and I haven’t felt like I didn’t know who to talk to before usually people come up to you when you pull in and are very friendly. This dealership is closest to my house. Thank you for your time. More

Giovanni made check in an out seamless service was quick, as I waited I look for my next vehicle I’m on my third truck since 1989 from 10th Ave., Wayne acres Ford always happy with sales and service all my t as I waited I look for my next vehicle I’m on my third truck since 1989 from 10th Ave., Wayne acres Ford always happy with sales and service all my trucks have been dependable and trouble free my 2019 250 super duty is my favorite never let me down strong and tight as the day I bought it Diego made my purchase very simple and continues to help me with any needs stand up team of people thank you all More

Erik was a pleasure to deal with. He kept informed all through my repair and arranged a special pick up for me, cause the service department was closed when I was due to arrive. He kept informed all through my repair and arranged a special pick up for me, cause the service department was closed when I was due to arrive. More

I have a RV rental business and your dealership refuses to work on my vehicles, so bringing them there and having you tell me there’s a problem but you won’t put it on the left and fix it makes me wonder w to work on my vehicles, so bringing them there and having you tell me there’s a problem but you won’t put it on the left and fix it makes me wonder why I invested $2 million in this business I can’t get Ford to do the maintenance and repair on all of my Ford vehicles More

Ben Buchanan and his service team did an excellent job getting my truck up and running like new getting my truck up and running like new More

Have been going to this dealership for repair for about 40 years. They have always been very fair and honest with me. 40 years. They have always been very fair and honest with me. More