Wayne Akers Ford - Service Center

After calling them for three days leaving messages or hitting option 2 on the auto attended, I decided to show up. At that point I was informed, even though this was the second attempt to fix a water lea hitting option 2 on the auto attended, I decided to show up. At that point I was informed, even though this was the second attempt to fix a water leak (that appears to be growing mold in my car) that Ford is no longer providing loaner cars and I would not get reimbursed for a rental. This came directly from the Service Manager Dave/David. When I asked to speak to the local district service manager for south florida, I was informed that he could not give out his phone number or email address. That I would have to contact Ford directly to arrange a loaner car. Left the dealership after wasting almost an hour, called the 800 number, spoke to a Quincy who is a big help and apologized for the inconvenience. He proceeded to reach out to an additional local dealership who has already arranged for service and loaner. This is my first time owning a Ford in 30 years, and probably my last. More

i have bought 3 cars from wayne akers ford lake worth 2 new and 1 used the total dishonesty lack of common buss.practices is downright appalling the first new car broke down 4 times within 2 week new and 1 used the total dishonesty lack of common buss.practices is downright appalling the first new car broke down 4 times within 2 weeks returned the vehicle i was obligated to take another new car as a replacement ( the new one was a far cheaper model that the dealer refused to acknowledge the diff . i sued and won in court and was refunded the diff.. to get rid of this ford nightmare in order not to lose over 6.000 usd i traded it in on an older car at a loss. the car was FORD CERTIFIED. good luck with that. it is apparent ford has not learnt how to make a decent transmission as the "new" car has trans problems... small potatoes the service dept first denied the "certified" warranty then i was told they cannot take the car in for 2 /3 months as they were snowed in with tranny work. yesterday i was stuck on the road i called the service dept and was told they would get back to me.........well they never told me when what month what yr. i asked a dozen times for the door code and was given assurance "next time" that too never happened. i had to go elsewhere after waiting for 4 hours this is the very worst service save your money NEVER BUY A FORD AND NEVER TRUST WAYNE AKERS sadly one is obligated to list stars even 1 is too much. i see there are many 5 star ratings that is amazing as every time i went to WAYNE AKERS SERVICE i met others that were upset at poor service and overcharging More

It just goes without saying--and, while it may sound a bit "corney and cheesey"; it is nonetheless the sincere and absolute truth--they're second to none when it comes to: Customer Service. These are ext bit "corney and cheesey"; it is nonetheless the sincere and absolute truth--they're second to none when it comes to: Customer Service. These are extremely professional people that DO give a hoot about YOU, as a person and Customer, and your car. L.J. Deakin & R.O. Deakin More

Terrible place - AVOID After being a long time customer and ripped off too many times, and I am never returning to Wayne Akers Ford. They treat customers like dirt, tell l After being a long time customer and ripped off too many times, and I am never returning to Wayne Akers Ford. They treat customers like dirt, tell lies and do lousy repair work on top of that. Even their so many point inspection is a joke as several times before leaving I checked my blinkers or other lights and found a light not working. Their sheet always has checked off that they inspected everything..... Not so. Better get your quotes in writing too..... I asked to speak to the General Manager of the Dealership and was told there is no General Manager. Then a few days ago they told me the place is being sold and that Mr. Young, the former owner/general manager just walked out and said he has had enough. My hunch is they are going out of business but who knows....? The service people tell me that the average service representative works there from 3 to 6 months then quits. More

Went for a oil change was there two hours and still my truck wasn’t serviced. Ask to speak to the service advisor manager and he even didn’t come out to speak to me, about my issue. What a terrible experi truck wasn’t serviced. Ask to speak to the service advisor manager and he even didn’t come out to speak to me, about my issue. What a terrible experience. More

Terrible Service!!! I have taken my Mustang GT to this service department 4 times...and they never resolved a "clunking" noise issue when turning. This has spanned over 1 I have taken my Mustang GT to this service department 4 times...and they never resolved a "clunking" noise issue when turning. This has spanned over 1 year. Now the car is out of warranty. What is really bad is that they keep insisting that the problem is fixed. Each time they said..."Oh...it was this...and we fixed it". I can go on...and on. I don't trust this service center. More

This car is going to kill me It is abhorrent that I've been to this dealership four times in 40,000 miles and my car still has the same issue. My Ford Focus falls under the cars r It is abhorrent that I've been to this dealership four times in 40,000 miles and my car still has the same issue. My Ford Focus falls under the cars recalled for transmission issues, and instead of fully fixing the problem, they just put a bandaid on it each time. My car completely slips out of gear as I'm driving down 95 on a consistent basis, it shakes so much when I accelerate that it feels like it is going to stall. I have the genuine fear that I could be killed in this car and they refuse to help me. I'm back in today after yet again having the clutch replaced in February. They are refusing me a loaner. Yet again just offering a bandaid on a serious issue. More

Worst service department This review is for the service department. I called on Wednesday and scheduled an appointment for Saturday at 12:30. I called the morning of to confir This review is for the service department. I called on Wednesday and scheduled an appointment for Saturday at 12:30. I called the morning of to confirm. I was informed they are running behind and she couldn't tell me how long the wait would be so just in case I packed everything I may need for my 12 month old daughter in case I was there for a few hours. I arrived unpacked my daughter and all of the things I packed her, her go to station #5 wait there for 20 for them to tell me that they do not have the part, but they could get it on Monday. So you can get the part in 2 days but not the 4 days that I waited for this appt. He called the agent who scheduled my service and spoke to her saying maybe, possibly, could have.....what! fault was not yours then it was hers. She scheduled the appt and checked to make sure you stocked the breaks and told me you did and scheduled the appt with my car make and model.Just rediculous. I kept my composure because my daughter was there. If I were to ever buy a Ford it would not be from this location. More

stood behind warranty work a while back i was fortunate enough to have Wayne Akers Ford fight for me to get FORD to warranty some paint/rust issue's that i was having. the fact a while back i was fortunate enough to have Wayne Akers Ford fight for me to get FORD to warranty some paint/rust issue's that i was having. the fact that they stood up for me and eventually were able to get FORD to cover the warranty with Wayne Akers covering the balance that FORD would not give says enough about this dealership......as if that was not good enough there was a spot that was overlooked by myself and the dealership, but i am very happy to say Chuck Coley (the body shop manager-who was not the manager at the original time of warranty work) stood behind Wayne Akers previous warranty work and i could not be happier. try this with your local dealership and see how far you get..i pass at least a dozen dealerships to go to Wayne Akers and i suggest that you do as well........ More

Worst experience with my vehicle Long story short...went in to do an oil change. Came out with my brand new tires rotated from front to the rear. Car service guy said this is regu Long story short...went in to do an oil change. Came out with my brand new tires rotated from front to the rear. Car service guy said this is regular and proceeds to say " you want your new tires in the back because if the ones in the front go out you can still turn but if the ones in the back go out youll swerve" Avoid going her to get maintenance done as previously noted by other reviews!! If you absolutely must come here please repeat your services and what fees will be with the salesperson/ service manager. Take an extra person as witness?? I am unable to prove i requested a simple oil change (plus new filter) and not the "works package" i was billed More