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Wayne Akers Ford - Service Center

Lake Worth, FL

4.4
3,193 Reviews

3,193 Reviews of Wayne Akers Ford - Service Center

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August 06, 2021

The service was OK but the prices have been raised by 50%. New owners paying for there mortgage. Been customer there for 18 years, may not be any more More

by Tom T.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Kennedy
Aug 06, 2021 -

Wayne Akers Ford responded

We greatly appreciate you reaching out and would like to apologize for any inconvenience that has occurred for you. This is certainly not our goal, as we aim to provide each person with the absolute best in customer service, and we are disappointed when this is not the case.

August 06, 2021

I was greeted immediately when I pulled up in the service lane and my car was ready on time. Staff were all helpful and friendly. More

by raine2rn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa
Aug 06, 2021 -

Wayne Akers Ford responded

We always strive to go above and beyond to make sure every need of our customers are met. Thank you for taking the time to leave us positive feedback and we look forward to seeing you again!

August 06, 2021

I own three Fords and I drive the extra miles to Wayne Akers. This service visit was typical. My Edge had a C/E light on and the rear camera was now looking down. Also the part needed for a recall was not More

by marc246@comcast.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben-Service writer
Aug 06, 2021 -

Wayne Akers Ford responded

Thank you so much for taking the time and leaving us such positive feedback! We are here to serve you with anything that you need with the best customer service you can find in the industry. Thank you for your trust and we hope to see you again soon!

Aug 06, 2021 -

marc246@comcast.net responded

The brake lines for SB replacement are not available yet. Will I be notified when they are available to be replaced ? Marc

August 05, 2021

I love my advisor Danielle she’s very nice and informative she give me update frequently as my car was being repaired for a month More

by SACAJAWEAFLAGG1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle (service)
Aug 05, 2021 -

Wayne Akers Ford responded

Thank you so much for taking the time and leaving us such positive feedback! We are here to serve you with anything that you need with the best customer service you can find in the industry. Thank you for your trust and we hope to see you again soon!

August 04, 2021

I go to Wayne Akers because of BEN BUCHNAN, Service Rep. He has been servicing my cars for more than 18 years. Where Ben goes, I go. More

by LORADEL44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Buchnan
Aug 05, 2021 -

Wayne Akers Ford responded

Thank you so much for taking the time and leaving us such positive feedback! We are here to serve you with anything that you need with the best customer service you can find in the industry. Thank you for your trust and we hope to see you again soon!

August 04, 2021

I contacted the dealer before I made my appointment to verify the parts were in stock, Edriz was very helpful in verifying that for me. When I arrived for my appointment Frank checked me in promptly. More

by Jim G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edriz Solares, Frank Neives
Aug 05, 2021 -

Wayne Akers Ford responded

We always strive to go above and beyond to make sure every need of our customers are met. Thank you for taking the time to leave us positive feedback and we look forward to seeing you again!

August 04, 2021

I thought I was bringing my truck to a better dealer to get some work done but I guess not. I live in loxahatchee. Still waiting for a phone call to get truck finished. My truck is under warranty and I cou More

by Matthew J.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Check paperwork for service writer
Aug 05, 2021 -

Wayne Akers Ford responded

We greatly appreciate you reaching out and would like to apologize for any inconvenience that has occurred for you. This is certainly not our goal, as we aim to provide each person with the absolute best in customer service, and we are disappointed when this is not the case.

Aug 06, 2021 -

Matthew J. responded

Good afternoon, I appreciate the call back finally that I received yesterday. I just ask for good customer service. Why did it have to take me to fill out a survey to finally get an answer. The service writer is upset I get that so am I just want my truck taken care of and finish. I still have the same issue from the original time I brought it there and to another dealer with a vibration that nobody can figure out. But I got nowhere on that. Not sure about what Ford standards are but it’s not about the customer anymore.

August 03, 2021

Had to wait a bit because there was no one to greet you in front like normal. No one acknowledged me until after 8 mins. Took two hours for a reg oil change. More

by Karen_bardales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa
Aug 05, 2021 -

Wayne Akers Ford responded

We always strive to go above and beyond to make sure every need of our customers are met. Thank you for taking the time to leave us positive feedback and we look forward to seeing you again!

August 03, 2021

I had an appointment. I was greeted an processed in a timely manner. I was advise what I needed without feeling extras were suggested. I would highly recommend this location for buying and or services. More

by DEME4656
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Buchanan
Aug 05, 2021 -

Wayne Akers Ford responded

Thank you so much for taking the time and leaving us such positive feedback! We are here to serve you with anything that you need with the best customer service you can find in the industry. Thank you for your trust and we hope to see you again soon!

July 30, 2021

I bought the service plan. It was easy to get a reservation, and it took less time than I expected. The waiting area was great. The Service person was nice and efficient. More

by KURTHYDE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
unknown
Aug 05, 2021 -

Wayne Akers Ford responded

We always strive to go above and beyond to make sure every need of our customers are met. Thank you for taking the time to leave us positive feedback and we look forward to seeing you again!

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