Wayne Akers Ford - Service Center

Brought in my truck for service on a recalled item, while I was there I asked to have a drivers side mirror replaced, the price with labor was never disclosed prior to work being done. I had called ahead abo I was there I asked to have a drivers side mirror replaced, the price with labor was never disclosed prior to work being done. I had called ahead about the cost and they quoted me a price and then changed it when I said someone else quoted me a lower price. I believed the price to include labor (because when I called a parts store it was $20 and at Wayne Akers it was $40). When I questioned the price he basically said I should have known there would be a labor charge (As I was checking out, I was told that the work was quite difficult to replace the mirror and that's why it cost $40 for labor). Customer service called inquiring about my experience, when I explained that I had a poor experience, she said a manager would call me and she would "handle it". I never received a call back. The next day I called to inform someone that the mirror they replaced had fallen out because it was not installed correctly (one of the clips was bent over and not even in the hole), the same service agent said the mgr had been on vacation that's why he didn't call me back and that she would have him call me back, I'm still waiting for that call. More

I went to Wayne Akers to have some scheduled service work done on my 2004 F-250. The service writer really nice guy. The waork its self was dissapinting at first because my truck was brought back me with a b done on my 2004 F-250. The service writer really nice guy. The waork its self was dissapinting at first because my truck was brought back me with a bunch of grease all over it. Also they left the transmission drain plug loose and so it was leaking tranny fluid ion my drive way. I was really upset and called James and let him know sbout the situation. He then asked me to go back to the dealer so that the lesks could be fixed. I agreed and took the truck back the following morning at which point I was introduced to Nick Ramos who is the Quick Lane manger. Mr.Ramos spoke to me and had my work redone on my truck and was very nice. At the end Mr.Ramos went above and beyond to take care of all my issues and I really appreciated that. In the end I was very happy with my experiance. More

I have had to use the service dept only twice to date for my 05 mustang. My service writter, Bernie is super. He is outgoing, professional and a pleasure to work with. The parts dept is just as awesome. Fran my 05 mustang. My service writter, Bernie is super. He is outgoing, professional and a pleasure to work with. The parts dept is just as awesome. Frank is the man to talk with if you want to know about the mustang. I have been very impressed with the service I received and look forward to a lasting relationship More