Wayne Akers Ford - Service Center

service time is bad I made an appt to take my car in for service yesterday (AC),for 11:00 am. Apparently they are short on service techs. Got a call late afternoon that t I made an appt to take my car in for service yesterday (AC),for 11:00 am. Apparently they are short on service techs. Got a call late afternoon that they couldn't even look at it until the following day. I called and complained to the service mgr Melvin Hanford, who didn't even bother to return my call. Got it back finally today, late afternoon. My service tech Steve Waters said that the call center has no idea that they are short on techs. I went to Wayne Akers because Al Packer West ripped my daughter off a year ago. Wayne Akers did fix the problem, but just make sure they can actually stick to the scheduled appt time. It really messed up my schedule to be without a car for 2 days! More

Great experience Had both of my Ford's in for general service and new tires. Was treated well and the waiting rooms are great. Everyone treated us well especially Dawn Had both of my Ford's in for general service and new tires. Was treated well and the waiting rooms are great. Everyone treated us well especially Dawn. More

Service department Went to service department on 5/30/2016 for appointment that was scheduled and even got email reminder on 5/29/2016 only to find service closed. I th Went to service department on 5/30/2016 for appointment that was scheduled and even got email reminder on 5/29/2016 only to find service closed. I think that the service department is very poorly ran and have no idea what they are doing also the department has no regard for people's time. More

Thanks Brad in service and Kathy courtesy drive! Great experience at service department. Brad in service was so helpful and Kathy the courtesy driver. Nice tour! Worth taking the warranty. Car done b Great experience at service department. Brad in service was so helpful and Kathy the courtesy driver. Nice tour! Worth taking the warranty. Car done before promised time. Thanks! More

Bad service Several months back my 05 F150 started running rough and I took it to another dealer for service. My plugs were changed (at 130,000 miles) along with Several months back my 05 F150 started running rough and I took it to another dealer for service. My plugs were changed (at 130,000 miles) along with boots and 1 coil pack. Last week I started to experience the same symptoms, running rough. Since I work in Lake Worth I took it to Wayne Akers and explained what had happened before expecting another coil to have gone bad. Now there is 155,000 miles on the vehicle. I was called a couple of hours later and told my entire engine was shot, a thrasher washer on the crank was damaged and "slipping back and forth" blocking oil ports and oil from reaching the top of the motor. I told the service writer I would come and pick up my truck. Once there I was greeted by a rather angry and belligerent service writer apparently with a "need to be right" complex rather than listen to a customer. The "technician" also appeared with my truck and explained they don't fix this issue because of the miles on the vehicle, only replacement was offered. At $8100...... He also explained the "thrasher washer" was in the center of the block. I had looked it up the night before and know it to be in the front of the crank. None the less I babied my truck up to Stuart to Advantage Ford, where I had experienced terrific service prior and dropped it off at about 7pm. The next morning at about 9am I received a call from the technician at Advantage telling me there was nothing at all "wrong" with my engine other than a several lack of oil, had anyone at the other dealership bothered to check the oil level? It was due for a change so of course I had it drained and replace and now for a week my truck runs like it always had.....perfect. Having never experienced this truck "loosing" oil in between servicing I can't imagine where it all went. I only had 4500 miles since its last change. The truck does not burn oil nor are there any leaks. There is however a service bulletin on this issue of the thrasher washer which in all honesty should be covered by Ford, but that's another story. This engine is fine! I will never recommend nor bring my own vehicle to this dealership for service of any kind. More

Regretting Wayne Akers Vehicle brought in for body work. Kept vehicle for 42 days on an 11 day estimate . Had to return, work was improperly done had it for 3 more weeks. St Vehicle brought in for body work. Kept vehicle for 42 days on an 11 day estimate . Had to return, work was improperly done had it for 3 more weeks. Still isn't right. No communication from Wayne Akers. Unfulfilled promised rental car reimbursement. No response from emails, phone calls or letters Uncaring and unprofessional. Deeply regret doing business with Wayne Akers Ford. More

Worst service center support in South Florida Bought a 2014 Ford from here last year. Every time I bring it in for service I am greeted by the guy with the worst attitude. He is just unhappy with Bought a 2014 Ford from here last year. Every time I bring it in for service I am greeted by the guy with the worst attitude. He is just unhappy with his job I guess. He's never in a good mood and everything you tell him about warranty service he blames on you the customer. He never once will side with the customer, isn't his job based on customer service? Also now I am being told that they no longer offer loaner cars for warranty repair. So I buy a 40k car and while it's under warrantee I have to pay anther $150 to rent a car, guess they get a kick back on that rental fee as well because they won't call you back for at least 2 days. STAY FAR AWAY FROM THIS COMPANY!!!!!!!!! More

Servive Writer and bogus work needed report really suck I have been using Wayne Akers for over 25 years. They have service my vehicles..........Wayne, Jr, (RIP) suddenly passed away from an airplane accide I have been using Wayne Akers for over 25 years. They have service my vehicles..........Wayne, Jr, (RIP) suddenly passed away from an airplane accident. The service department has been gradually depreciating since his passing and now has hit al all time low. When you arrive in the express lane and porter (AJ?) and a Service Writer Charles meets you. AJ lifts the hood check battery. Terminal tape read GOOD. I ask Charles how long to do tire rotation, oil change and look at a hole in tire. Charles says, "Under an hour". Charles writes it up and directs you to a VIP lounge...... Jerry Springer Show is on the TV; go figure. 45 mins later Charles comes back with a list of stuff (like 5 must have repairs) they recommend to be done. I guess he did not check his computer they did some of that stuff 4 months ago. He said I need a new tire but didn't have in stock but wants to put an unmatching tire on for $145.00. I get the same tire for $95.00 installed. He said I needed a new battery and showed me another thermal tape different from the one AJ had. I told Charles to put new battery in since I have 5 electronics in my car that stay on all night but asked him to find the one AJ had. He could not find it and said AJ probably did not test the battery; Chucky lied; he had AJ tape when he wrote up the deal.......................... BOTTOMLINE.............. Another Great company becomes SCAM ARTIST in the Palm Beaches. I wonder what happens to peoples ethics when the almighty $$$ is involve. Shame on you Wayne Aker Service. PS Your Cashiers in service are embarrassed at the Con-Artist and scams too, AJ is a good person whom I do not think was involved with the scam; unfortunately the others are falling for the loyal employee that scams customers. More

In and out service Great experience here at Wayne Akers. Greeted at my car when I pulled in, and brought inside for a seamless paperwork process. Charlie took care of Great experience here at Wayne Akers. Greeted at my car when I pulled in, and brought inside for a seamless paperwork process. Charlie took care of me and he made me feel like I was important. I have bought my last 2 cars here, and between sales and services I love this dealer. I would recommend. More

complete waste of my time called to have trailer break wiring installed on truck,told I didn't need appt sat told need appt Monday told can't install WOW called to have trailer break wiring installed on truck,told I didn't need appt sat told need appt Monday told can't install WOW More