Wayne Akers Ford - Service Center

I’m always satisfied with the service they provide at Wayne Akers. The staff is very friendly and they’ll be take care of you. Highly recommend them. Wayne Akers. The staff is very friendly and they’ll be take care of you. Highly recommend them. More

We were stratified with Yankiel for how hard he worked to try and get out repair converted by our Gold Star CPO plan. Wye were told our strut issue wasn’t covered because Ford calls them shocks and shocks try and get out repair converted by our Gold Star CPO plan. Wye were told our strut issue wasn’t covered because Ford calls them shocks and shocks are not covered bye the CPO. When I took the part number and cross referenced it at NAPA and O’Reilly’s the shocks are called and labeled struts. It’s convenient for Ford to simply call struts shocks to void the warranty. We will follow up with Ford Manufacturing as well as the Department of Transportation to ascertain why teo auto parts companies call shocks struts and Ford calls the same part shocks. More

Never received follow-ups, the initial time frame was not acceptable. I was not offer a loaner or rental reimbursement. I was okay with getting a phone call 2 weeks later it being inform the Vechicle wa acceptable. I was not offer a loaner or rental reimbursement. I was okay with getting a phone call 2 weeks later it being inform the Vechicle was ready for pickup. More

Everything went well great hospitality very neat great attitude job well done area clean happy attitude job well done area clean happy More

Danielle McDiarmid was a pleasure to work with. Kept us abreast of the process and where the parts and our vehicle was every time a contacted her. At the same time, Willie Gipson kept me up on the Kept us abreast of the process and where the parts and our vehicle was every time a contacted her. At the same time, Willie Gipson kept me up on the time the truck was going to be picked up and again at what time he was delivering the truck back to us. I will be very happy to recommend the dealership and these people to whomever needs service. More

Technicians don't do enough due diligence on troubleshooting problems. I came there for a sudden problem with vibration I felt at slower speeds for a truck that is 18 months old and was told it troubleshooting problems. I came there for a sudden problem with vibration I felt at slower speeds for a truck that is 18 months old and was told it was a "normal" operation for the hybrid powertrain. Previously, it drove as smooth as butter. All of a sudden, there's a wobbling vibration but I was told it was a function of how the truck was designed. That made no sense. It's designed to feel like it's malfunctioning all of a sudden? They sent me on my way, and I went to another local dealer who found the problem was due to a warped radial in the front tire. I'm surprised the tires weren't looked at previously. If a wobbling vibration problem (which the techs at Wayne Akers acknowledged they felt when they test drove it) is communicated as "all normal for the truck", I can't trust they will work to root cause any future problems. Sending someone away with a warped tire could have proved dangerous. More

Your Parts Price is Way Out of Line with other Ford Dealers and the sad part is that you know this and still stick it to your customers. My last visit was it for me Dealers and the sad part is that you know this and still stick it to your customers. My last visit was it for me More

Service was slow to nonexistent on a recall. I’m still waiting and have been unable to speak to anyone. I also paid $650 for a repair that two weeks later was the subject of a recall. Someone wa I’m still waiting and have been unable to speak to anyone. I also paid $650 for a repair that two weeks later was the subject of a recall. Someone was supposed to look into a refund, but again, no word on progress. I won’t buy from Wayne Akers again. More

Car was checked and issues were found that I was unaware of. Great jobb ensuring everything was fixed perfectly. of. Great jobb ensuring everything was fixed perfectly. More

Terrible service ians my vehicle is still broken I don’t know what it’s gonna take to fix at this point know what it’s gonna take to fix at this point More