Wayne Akers Ford - Service Center

Having the mobile service was great. The tech was friendly, on time, and communicated great! The tech was friendly, on time, and communicated great! More

Took my vehicle into Wayne Akers for an ABS issue. I was told I’d get back the same day, but it took them 4 days to get it right. Very disappointed in Ford parts availability. I was told I’d get back the same day, but it took them 4 days to get it right. Very disappointed in Ford parts availability. More

Dealership is very attentive- Yankiel is responsive as our service advisor and has kept us updated with our vehicles. I have sent multiple company vehicles there because of the above! our service advisor and has kept us updated with our vehicles. I have sent multiple company vehicles there because of the above! More

Very professional and friendly as well! Megan was informative and double checked with her supervisor, Danielle, every step of the way. Communication was A+!!! The service techs were amazing Megan was informative and double checked with her supervisor, Danielle, every step of the way. Communication was A+!!! The service techs were amazing and they washed my car to boot! I was dreading having to that this weekend 👍 Overall, great service!!! More

I was not satisfied on how my service was handled. I sent an email but no reply I sent an email but no reply More

Scheduling a service appointment on line was simple and convenient. The work on my car was completed in a timely fashion and I am very satisfied. convenient. The work on my car was completed in a timely fashion and I am very satisfied. More

Giovani is very knowledgeable, super fast and respectful! . I always ask for him, last to E it only took 1h . I always ask for him, last to E it only took 1h More

They took my truck for two weeks and still didn't fix the issue. The told me it was the scr filter they changed it and engine light still on. Oh now they tell me it catalytic converter. Scr filter $1200 not issue. The told me it was the scr filter they changed it and engine light still on. Oh now they tell me it catalytic converter. Scr filter $1200 not catalytic going to be $5900. I said xxxx no the motor doesn't even cost that much. My 2021 truck has 94000 miles. The truck has 100000 mile warranty but nothing under warranty except recalls. I love ford trucks I hate dealerships. xxxx crooks More

Service Keana is fantastic. Russ in sales was great. Mobile tech was fantastic. Gabe in finance good to Russ in sales was great. Mobile tech was fantastic. Gabe in finance good to More

I made an appointment online- listed my needs- when I called to confirm appt - service agent was unaware of the need for an oil change - he was also unaware that I had put ‘will wait’ for vehicle- agent called to confirm appt - service agent was unaware of the need for an oil change - he was also unaware that I had put ‘will wait’ for vehicle- agent told me - only after I called them - that it would take all day!?!?! I asked if my car would be done by 3:30p and he said he’d call me - at 2:30p and no call- I called the agent and got no answer - left a message- no call back🤬 I got a ride to pick up my truck - agent was at lunch at 3:30pm when I showed up - truck was ready - thank God- but a little better customer service and better communication would be nice? Any info that I got had to be pried out of him?! Recalls weren’t explained - overall - the service could have been better if they were more knowledgeable and communicative- constant recalls are getting tiresome as well - More