Wayne Akers Ford - Service Center

Servive Writer and bogus work needed report really suck I have been using Wayne Akers for over 25 years. They have service my vehicles..........Wayne, Jr, (RIP) suddenly passed away from an airplane accide I have been using Wayne Akers for over 25 years. They have service my vehicles..........Wayne, Jr, (RIP) suddenly passed away from an airplane accident. The service department has been gradually depreciating since his passing and now has hit al all time low. When you arrive in the express lane and porter (AJ?) and a Service Writer Charles meets you. AJ lifts the hood check battery. Terminal tape read GOOD. I ask Charles how long to do tire rotation, oil change and look at a hole in tire. Charles says, "Under an hour". Charles writes it up and directs you to a VIP lounge...... Jerry Springer Show is on the TV; go figure. 45 mins later Charles comes back with a list of stuff (like 5 must have repairs) they recommend to be done. I guess he did not check his computer they did some of that stuff 4 months ago. He said I need a new tire but didn't have in stock but wants to put an unmatching tire on for $145.00. I get the same tire for $95.00 installed. He said I needed a new battery and showed me another thermal tape different from the one AJ had. I told Charles to put new battery in since I have 5 electronics in my car that stay on all night but asked him to find the one AJ had. He could not find it and said AJ probably did not test the battery; Chucky lied; he had AJ tape when he wrote up the deal.......................... BOTTOMLINE.............. Another Great company becomes SCAM ARTIST in the Palm Beaches. I wonder what happens to peoples ethics when the almighty $$$ is involve. Shame on you Wayne Aker Service. PS Your Cashiers in service are embarrassed at the Con-Artist and scams too, AJ is a good person whom I do not think was involved with the scam; unfortunately the others are falling for the loyal employee that scams customers. More

In and out service Great experience here at Wayne Akers. Greeted at my car when I pulled in, and brought inside for a seamless paperwork process. Charlie took care of Great experience here at Wayne Akers. Greeted at my car when I pulled in, and brought inside for a seamless paperwork process. Charlie took care of me and he made me feel like I was important. I have bought my last 2 cars here, and between sales and services I love this dealer. I would recommend. More

complete waste of my time called to have trailer break wiring installed on truck,told I didn't need appt sat told need appt Monday told can't install WOW called to have trailer break wiring installed on truck,told I didn't need appt sat told need appt Monday told can't install WOW More

wayne acres gave my car a virus! I was having problems with my brake lights I took my ford f150 to Wayne Akers Ford on Memorial Day and came out with a non working non drivable vehicl I was having problems with my brake lights I took my ford f150 to Wayne Akers Ford on Memorial Day and came out with a non working non drivable vehicle 4 days later! that now a new mechanic has told me has been infected with a virus in the computer! and will cost thousands of dollars to repair which is not worth it because my car is from 1999. Thanks to wayne acres I now have to buy a new car! But if definitely wont be from them! Never going there again!!!! I went in with a brake light problem came out with car cancer! More

Wayne Akers Service Dept. We've been bringing all our cars to the Service Dept, at Wayne Akers in Lake Worth, for years. The friendliness, knowledge, and expertise, of everyon We've been bringing all our cars to the Service Dept, at Wayne Akers in Lake Worth, for years. The friendliness, knowledge, and expertise, of everyone there, is always top notch. We will continue, to bring our cars here, for many years to come. Thank you for your great service. More

I, Gloria Soto, took my car to get an oil change on July 13, 2013. They did an inspection and damage my air filter box and will not replace it. I, Gloria Soto, took my car to get an oil change on July 13, 2 13, 2013. They did an inspection and damage my air filter box and will not replace it. I, Gloria Soto, took my car to get an oil change on July 13, 2013. They did an inspection and damage my air filter box and will not replace it. The letter below is a letter that i have emailed to the director of sales "Charles Howell" and he will not pay for the part. He will only pay for the labor to repair the part. This is not acceptable. We should have to pay for any parts being that they were the last company to preformed the service work on my vehicle. More

After fleecing us for $1000 to fix a couple sensors, they screwed up the milaege screen in process. The screen was perfect until we brought it to them, and not working when we picked it up.(pretty simple yo screwed up the milaege screen in process. The screen was perfect until we brought it to them, and not working when we picked it up.(pretty simple you'd think) After bringing it back for them to 'look' at, they offered to replace the unit for $600! They refused to do anything about their screw up.....of course "it wasn't their fault"...."they didn't touch it." I told them, if I ran my business that way, I'd be out of business. Just wish we had found this review board before throwing away good money. More

Brought my 2006 Ford Explorer into Wayne Akers Ford for a loud ticking noise coming from my engine at start up. It would last about a minute and then go away. I am the original owner so I know my truck very loud ticking noise coming from my engine at start up. It would last about a minute and then go away. I am the original owner so I know my truck very well and this ticking noise was not normal. To me it sounded like an exhaust leak as they will make quite a bit of noise and then go away as the engine heats up. After keeping the truck for a day and a half both the technician and service advisor told me it is a normal noise and that there was nothing wrong with the truck. I was not happy with this answer so I called Ford Corporate to elevate the situation and try and get help from them. The initial represenative was very polite and understanding and said he needs to contact the dealer to get all the details. I received a call from a different representative at Ford Corporate a few hours later and he actually scolded me for getting corporate involved and that I should listen to the dealer. I could not belive what I was hearing as I knew the ticking noise was not normal! I held my tongue though and told myself to live with the noise a few more months and address it later. After about 6 months I took the truck to Pompano Ford to have it looked at again as the ticking noise was driving me nuts. They diagnosed it immediatey as a cracked manifold and are changing it out under my extended warranty! I will never take another vehicle to Wayne Akers for anything at all! It came down to them simply not wanting to fix the issue as it is not an easy repair! What a way to treat a customer! More

Bought a car there -- list price $17,000 -- actual price after fees $32,000. Brought the car in multiple times over a year for A/C issues and 2 weeks after the $3000 extended warranty expires they finall after fees $32,000. Brought the car in multiple times over a year for A/C issues and 2 weeks after the $3000 extended warranty expires they finally says "Oh yeah, it's the compressor" -- that will be $1,300 -- and oh yeah, you need whole new motor mounts -- we just forgot to mention that before ... More

Brought in my truck for service on a recalled item, while I was there I asked to have a drivers side mirror replaced, the price with labor was never disclosed prior to work being done. I had called ahead abo I was there I asked to have a drivers side mirror replaced, the price with labor was never disclosed prior to work being done. I had called ahead about the cost and they quoted me a price and then changed it when I said someone else quoted me a lower price. I believed the price to include labor (because when I called a parts store it was $20 and at Wayne Akers it was $40). When I questioned the price he basically said I should have known there would be a labor charge (As I was checking out, I was told that the work was quite difficult to replace the mirror and that's why it cost $40 for labor). Customer service called inquiring about my experience, when I explained that I had a poor experience, she said a manager would call me and she would "handle it". I never received a call back. The next day I called to inform someone that the mirror they replaced had fallen out because it was not installed correctly (one of the clips was bent over and not even in the hole), the same service agent said the mgr had been on vacation that's why he didn't call me back and that she would have him call me back, I'm still waiting for that call. More