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Wayne Akers Ford - Service Center

Lake Worth, FL

4.4
3,070 Reviews

3,070 Reviews of Wayne Akers Ford - Service Center

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October 15, 2021

Danielle was WONDERFUL and the Service was timely and complete Blah blah blah blah blah … More

by TITELB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle
Oct 15, 2021 -

Wayne Akers Ford responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

October 15, 2021

Courtesy during drop off and pick up. Necessary information was provided in a timely manner. More

by mikemillerperforms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara?
Oct 15, 2021 -

Wayne Akers Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry. We are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

October 15, 2021

Didn't know how to patch a mud tire an tried to oversell for new ones. I even called the tire company to have them explain it was fine to patch tire that was in 2 inch from sidewall but your mechanic did wa More

by BADNOJOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Kennedy
Oct 15, 2021 -

Wayne Akers Ford responded

Thank you for taking the time to provide feedback on your recent service inquiry. We would like to help with anything that was not fully explained to you in regards to the ability to patch your tire. If you include your contact details to social@wayneakers.com and specific questions, we will be happy to have you speak with a team member directly to help with anything you need. Hope to hear from you soon.

October 15, 2021

Dealing with your dealership from the service writer to the rental car department and even the cashier was an absolute pleasure. I wouldn’t go to any other Ford dealership. What your doing keep it up. 5sta More

by davidjablon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Felix 5+ stars and the cashier. Fantastic , Rick Kennedy
Oct 16, 2021 -

Wayne Akers Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your contact with our associates. We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have a great day!

October 15, 2021

Great service helpfull staff and a nice atmosphere fantastic waiting room with a lot of options for snacks and drinks More

by ANARCIA.36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geovani
Oct 16, 2021 -

Wayne Akers Ford responded

We always strive to go above and beyond to make sure every need of our customers are met. Thank you for taking the time to leave us positive feedback and we look forward to seeing you again!

October 15, 2021

Polite, responsive and attentive. Theresa my advisor was great. Mariel in the waiting area keep me posted on my vehicles status as for she knew I had to get back to work. Thank you. More

by ZUOMO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mariel, Theresa, Dawn S
Oct 16, 2021 -

Wayne Akers Ford responded

Thank you so much for taking the time and leaving us such positive feedback! We are here to serve you with anything that you need with the best customer service you can find in the industry. Thank you for your trust and we hope to see you again soon!

October 15, 2021

Great service Advisor Yvonne Felix, he is always courteous to my needs within a timely manner. Thank you also to the Service Department for their great work. More

by TNC_1966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Felix
Oct 16, 2021 -

Wayne Akers Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry. We are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

October 15, 2021

Take my car for a oil change and they did a reliable and fast service i highly recomend Wayne Akers for you services More

by lumasan45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kennedy
Oct 16, 2021 -

Wayne Akers Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

October 15, 2021

Service department is a complete joke. Brought my vehicle in 6 times for the same issue and they still failed to resolve the issue. Left a message for service manager David Benjamin to voice my concern and n More

by BDSHAW1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Benjamin
Oct 16, 2021 -

Wayne Akers Ford responded

Thank you for taking the time to leave us your feedback. We deeply apologize that you have had a less than favorable service experience with us recently. We always want to make sure you receive the highest level of customer service possible and that we are efficient with all of your service needs with your vehicle. Please let us work with you to turn around this situation into a more favorable one. If you include your contact details to social@wayneakers.com we will have a team member speak with you directly to gain a speedy resolution. Hope to hear from you soon.

October 13, 2021

Had oil change and tire rotation done to perfection. My used C-max that I brought had issues with overhead console and after initial parts were not the right fit the reordered parts were replaced perfectly More

by MAISTRI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
Oct 13, 2021 -

Wayne Akers Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your contact with our associates. We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have a great day!

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