Wayne Akers Ford - Service Center

Service experience was top notch ,on time,and we’ll done . Service was explained to me and everyone I dealt was professional and knowledgeable. . Service was explained to me and everyone I dealt was professional and knowledgeable. More

I was greeted with respect and take care of immediately and didn’t have to wait that long and didn’t have to wait that long More

Dennis was great in communication and letting me know what’s going on. Good work. Only downside is that my truck took longer to repair due to the shop that is at the site. what’s going on. Good work. Only downside is that my truck took longer to repair due to the shop that is at the site. More

Had my vehicle in for recalls. Recalls were not addressed. They did diagnose and repair coolant issue, but it still making strange noises like its leaking. May have to bring it back again. Commu addressed. They did diagnose and repair coolant issue, but it still making strange noises like its leaking. May have to bring it back again. Communication was poor. Had to plan for rental car and had poor idea of how long vehicle would be there. difficult to get ahold of the right person to give me an answer. Was given service managers VM and he did not return my call. More

No issues were resolved, but I give up will try another ford location, Thank You. ford location, Thank You. More

I thought the wait time was longer than expected, but I did get the driver airbag replaced with the service. That may have added the extra time. I was there 2.5 hours. did get the driver airbag replaced with the service. That may have added the extra time. I was there 2.5 hours. More

Efficient service. Good people /yuujkmnnjjbhh jjjjjjkkkkk jok no dfhhj think. Hi Jon ad hun ii jok no dfhhj think. Hi Jon ad hun ii More

It was my first first time in the service Department and averything was nice and professional averything was nice and professional More

If I could give a negative star rating I would. Don’t lie to your customers. Honesty goes a long way, especially when you make a mistake. 3 hours for an oil change and rotate. Advisor led to me and told me to your customers. Honesty goes a long way, especially when you make a mistake. 3 hours for an oil change and rotate. Advisor led to me and told me that he patched a tire for free. Lube tech didn’t even check the tire. Manager took care of it in the end, but I am disappointed with the service. Not going back. 5 year customer. More

Unpublished price hikes, courtesy van driver was M I A, car had greasy hand prints all over it and the steering wheel was greasy. Had to take it straight to the car wash. The service was completed and it t car had greasy hand prints all over it and the steering wheel was greasy. Had to take it straight to the car wash. The service was completed and it took over twenty minutes to get the paperwork to the cashier...I could go on! Probably the last time I take my Ford to the dealership for service. Oh, and my rear camera has a glitch, and they wanted 150 just to look at it More