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Wayne Akers Ford - Service Center

Lake Worth, FL

4.4
3,070 Reviews

3,070 Reviews of Wayne Akers Ford - Service Center

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November 09, 2021

Best salesman, Ray Charles - helpful, honest, does his best to make the customer happy. This is my second vehicle purchase from Ray and Wayne Akers. Everyone there is exceptional! More

by JACKMANDOLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Charles, Orlando in finance
Nov 09, 2021 -

Wayne Akers Ford responded

We appreciate your 5-star response! Thank you for your time and kind words. We will be here for any needs you should have in the future. Have a wonderful day!

November 09, 2021

My scheduled appointment was for an oil change tire rotation and balancing I have the package through Ford your dealership did not do it for the 2nd time will use a different dealership from now on More

by DV8CONSTRUCTION
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/a
Nov 09, 2021 -

Wayne Akers Ford responded

Thank you for providing us with your feedback. We apologize if there was an oversight in your vehicle's service but let us help you turn this situation around. Please include your name, contact information, and nature of any concerns to social@wayneakers.com and we will have a team member work towards a solution with you. Hope to hear from you soon.

Nov 09, 2021 -

DV8CONSTRUCTION responded

Mark Ritayik 561 662 6822 Dv8construction@yahoo.com

Nov 09, 2021 -

DV8CONSTRUCTION responded

Mark Ritayik 561 662 6822 Dv8construction@yahoo.com

November 09, 2021

Service Advisor must provide status to customer while waiting. Customer should not have to ask around often, especially when see no action taken on the car More

by Rudy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben, Rick Kennedy
Nov 09, 2021 -

Wayne Akers Ford responded

Thank you for providing us with your feedback. We do apologize for any inconvenience that you encountered relating to your vehicle's service but let us help you turn this situation around. Please include your name, contact information, and nature of any concerns to social@wayneakers.com and we will have a team member work towards a solution with you. Hope to hear from you soon.

November 09, 2021

Service advisor Ben was great went far beyond the call of duty to get me in and out ASAP cannot say enough about his professionalism and kindness More

by CSTAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kennedy
Nov 09, 2021 -

Wayne Akers Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

November 09, 2021

Great Service and Staff that helps me with my needs to fix my car and Service it. More

by TNC_1966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Felix
Nov 10, 2021 -

Wayne Akers Ford responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

November 09, 2021

Easy to make an appointment, pricing over the phone was consistent with the service writer and the service was complete in the expected timeframe. More

by alaferrera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue the service writer was great
Nov 10, 2021 -

Wayne Akers Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry. We are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

November 09, 2021

Muy buen servicio por parte de yovanni , siempre nos ayuda , gracias por tu gran servicio More

by CAMPOS1420
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yovanni
Nov 10, 2021 -

Wayne Akers Ford responded

We appreciate your 5-star response! We will be here for any needs you should have in the future. Have a wonderful day!

November 08, 2021

Dealership charged me $159 to check my car out after I thought it was a warranty issue. Gave me an invoice of $659 to fix the problem they found. I took my car back and went to the local mechanic. They ch More

by Anubis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Yovonne
Nov 08, 2021 -

Wayne Akers Ford responded

Thank you for providing us with feedback. We apologize if your expectations did not match your experience with us recently but are glad that you were able to get your vehicle serviced. We just hope that your local mechanic offers the same benefits and expertise as our technicians do at Wayne Akers. Some of those benefits include original equipment manufacturer parts, parts and labor warranties, clean, comfortable waiting areas with free Wi-Fi, and shuttle service to and from your home just to name a few. Also, our service associates have the right parts, tools and techs to help ensure your service is done correctly the first time. We hope to see you back sometime in the future. Have a great day!

November 08, 2021

I have been coming to this dealership for the good part of six years now and I’ve never been disappointed with the quality of service I receive More

by Jacob Egnasher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geo and Ben
Nov 09, 2021 -

Wayne Akers Ford responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

November 08, 2021

Excelente Rápido y los representantes te tratan con amabilidad y buscan la manera de que uno salga satisfecho More

by DAVIDPGUTIERREZ
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kennedy
Nov 09, 2021 -

Wayne Akers Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your contact with our associates. We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have a great day!

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