Wayne Akers Ford - Service Center

Will not return to Wayne Akers for service. Purchase our Expedition in 2007 from them with 4 miles on it when we drove off the lot now has 280k. 90% of the service has been don at Wayne Akers. The service h Expedition in 2007 from them with 4 miles on it when we drove off the lot now has 280k. 90% of the service has been don at Wayne Akers. The service has just gotten worse and worse the last couple of years. Today’s oil change and tire rotation took three and a half hours and then the tires weren’t even rotated because they said the lug nuts were swollen and they couldn’t get them off. Still cot me $82 for the oil. How they stay in business I don’t know, there were more employees walking around then there were customers. They could probably cut the office staff by 2/3 and still have more people than they need they have no inventory to sell what do they need all the people for????? Hire more service technicians or teach the office staff how to do oil changes. More

I called to setup an appointment for an oil change, I was able to get a convenient day and time. They did let me know about how long it would take and I would say they stay close to the time line. Every one able to get a convenient day and time. They did let me know about how long it would take and I would say they stay close to the time line. Every one was friendly and helpful. More

Dropped my car and the very next day was already diagnosed. They called me to let me know what was wrong and to request authorization to fix it for X amount of money (way lower than other quotes tha diagnosed. They called me to let me know what was wrong and to request authorization to fix it for X amount of money (way lower than other quotes that I got before) next day it was ready to go! Great service. Specially Frank! More

Danielle was Friendly and Efficent. Tech did a Quality job. More personable than the other Ford dealerships. I will always use you guys. Thank you. job. More personable than the other Ford dealerships. I will always use you guys. Thank you. More

This dealership has been here when I my first car about 40 years good friendly and service I will always keep coming back 40 years good friendly and service I will always keep coming back More

Yvonne is my guy at the service center and he went above and beyond to take care of me! I am very very happy with his service. and beyond to take care of me! I am very very happy with his service. More

All the employees were wonderful. Everything was explained to me and were very trustworthy . I felt very comfortable there. explained to me and were very trustworthy . I felt very comfortable there. More

I had a water leak in my trunk and took the car to WAF; the first visit didn't fix it and I had to take it back again, hopefully the second visit took care of the leak, we will soon see when it rains . the first visit didn't fix it and I had to take it back again, hopefully the second visit took care of the leak, we will soon see when it rains . More

Very long wait time advises to come early still waited 1hr and 30minutes more which wasn't right since they called to notify me the car was about to be done. The call I recieved was at 430 1hr and 30minutes more which wasn't right since they called to notify me the car was about to be done. The call I recieved was at 430 More

Appointment delayed 3 hours. 2 technicians called in sick. They put me in the system I went home and they called me when they could do the work sick. They put me in the system I went home and they called me when they could do the work More