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Wayne Akers Ford - Service Center

Lake Worth, FL

4.4
2,636 Reviews

2,636 Reviews of Wayne Akers Ford - Service Center

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October 20, 2021

No issues were resolved, but I give up will try another ford location, Thank You. More

by Yvensonpl27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rick Kennedy
Oct 20, 2021 -

Wayne Akers Ford responded

Thank you for taking the time to provide us with your feedback and rating. It will be helpful to understand what issues you are having as it will become easier to help you fix either an issue with a vehicle or if you have a general inquiry that we can help you with. Please work with us by providing your name, contact information, and any issues or questions you have to social@wayneakers.com so we can have a team member speak with you directly for a resolution. Hope to hear from you soon.

October 20, 2021

I thought the wait time was longer than expected, but I did get the driver airbag replaced with the service. That may have added the extra time. I was there 2.5 hours. More

by whitehurstbkp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben
Oct 21, 2021 -

Wayne Akers Ford responded

We appreciate your response! We will be here for any needs you should have in the future. Have a wonderful day!

October 20, 2021

Efficient service. Good people /yuujkmnnjjbhh jjjjjjkkkkk jok no dfhhj think. Hi Jon ad hun ii More

by RCARLONYC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose
Oct 21, 2021 -

Wayne Akers Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your contact with our associates. We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have a great day!

October 20, 2021

Jim, the service rep was outstanding. He was very thorough. The reason this is not a 5 star rating is because the mechanic did not use gloves when he drove my car and left dirt/oil on my steering wh More

by ossiemair
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim
Oct 21, 2021 -

Wayne Akers Ford responded

Thank you for taking the time to share your experience with us! We look forward to seeing you again soon. All the best!

October 20, 2021

Wayne acres ford has always taken good care of my vehicle . I am happy with my oil change and Ben is the best More

by CLHOW2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben
Oct 21, 2021 -

Wayne Akers Ford responded

We appreciate your 5-star response! Thank you for your time and kind words. We will be here for any needs you should have in the future. Have a wonderful day!

October 19, 2021

It was my first first time in the service Department and averything was nice and professional More

by lindavega167
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pablo Romano
Oct 19, 2021 -

Wayne Akers Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry. We are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

October 19, 2021

If I could give a negative star rating I would. Don’t lie to your customers. Honesty goes a long way, especially when you make a mistake. 3 hours for an oil change and rotate. Advisor led to me and told me More

by Gerry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unsure of advisor
Oct 19, 2021 -

Wayne Akers Ford responded

Thank you for taking the time to provide us with your feedback on your recent vehicle service. We understand how valuable your time is and we apologize for any miscommunication in relation to the services to be performed on the vehicle. We would like the opportunity to continue to work with you on any unsatisfied or incomplete items needing to be corrected for your vehicle. Please include your name, contact details, and nature of any issues to social@wayneakers.com and we will have a team member work towards a resolution with you. Hope to hear from you soon.

October 19, 2021

Unpublished price hikes, courtesy van driver was M I A, car had greasy hand prints all over it and the steering wheel was greasy. Had to take it straight to the car wash. The service was completed and it t More

by BCOZAD0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rick Kennedy
Oct 19, 2021 -

Wayne Akers Ford responded

Thank you for taking the time to provide us with feedback from your recent vehicle service visit with us. We do apologize if your expectations did not match your experience and we would like to work with you to change that around. If you would include your name, contact details, and nature of any unresolved issues to social@wayneakers.com, we will have a team member speak with you directly to gain a resolution. Hope to hear from you soon.

October 19, 2021

Good service, good service, good service, good service Good service, good service, good service, good service good service good service good service good service More

by FLXBUENO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Geovanni
Oct 19, 2021 -

Wayne Akers Ford responded

We appreciate your 5-star response! We will be here for any needs you should have in the future. Have a wonderful day!

October 19, 2021

BEN is the best service manager in the world! Ben always gives 200+ percent and I TRUST his knowledge above all. I never hesitate to put my vehicles in BEN'S hands at Wayne Akers Ford and know I can depend More

by JONAN62693
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
BEN
Oct 20, 2021 -

Wayne Akers Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry. We are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

Oct 20, 2021 -

JONAN62693 responded

Actually I have to bring my truck back in tomorrow for leaking oil all over the place. First time ever! I super disappointed in this as I brought the truck in 1k miles early as we are to leave for a trip at 3am tonight. NOW i have to wait for Wayne Akers to open at 7 to have my truck serviced I'm pissed no reason for xxxxty mechanics and a 100 oil change. Plus my time 1 star for service

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