Wayne Akers Ford - Service Center

Greeted by service employees when arrived for repairs. Dealership clean. Coffee area is set up for guest while waiting. Dealership clean. Coffee area is set up for guest while waiting. More

If it was lent for the 3 kind people that helped me this would be a one star review. Zuma and the other sweet lady at the front desk, and Gio. The process is super disorganized between the call I made to se would be a one star review. Zuma and the other sweet lady at the front desk, and Gio. The process is super disorganized between the call I made to set up my appointment and what happened when I got there though. More

I had an unpleasant experience. A security clan disappeared from a front wheel. two clans were missing from the other front wheel and the rest were loose disappeared from a front wheel. two clans were missing from the other front wheel and the rest were loose More

Ben the service writer is accommodating and helpful in getting the vehicles seen and serviced. He calls when the vehicle is ready so there is no wondering when the service is finished. getting the vehicles seen and serviced. He calls when the vehicle is ready so there is no wondering when the service is finished. More

It was an easy process all the way thru. People were friendly and made the process effortless. friendly and made the process effortless. More

Horrible customer service. Had to bring car back after repairs. Was not called for over a week when car was finished then had to fight to get money back from rental agency. Seal around my door is still no repairs. Was not called for over a week when car was finished then had to fight to get money back from rental agency. Seal around my door is still not right. However, LaShay was great in the repair office. More

It’s was a great experience, everything that was done was explain to me thoroughly, fast and well done. Thank you. explain to me thoroughly, fast and well done. Thank you. More

Since the new owners I have noticed a BIG DIFFERENCE in customer care. When you pull up at the service center and go in the office you get redirected to one of the rep’s in the office. Before new owners th customer care. When you pull up at the service center and go in the office you get redirected to one of the rep’s in the office. Before new owners the service center ran smoothly. Why on earth would you move the Register and Receptionist in that tiny office was a mistake, customers walk in and don’t know where to go not only that but I observed customers wanting to pay for new parts and don’t know where to go. LETS GET BACK TO CUSTOMER SERVICE Oh one other thing, I had new tire installed. When I came in I had Black Wall Tires, when I picked up my truck I had Raised White Letters🤬 Paying attention to details on customers vehicles is important More

Greeting by staff were friendly. Was not aware that location had been sold. Service manager helpful. Requested windshield wipers to be replaced and oil change. Was advised, Can not install the wiper location had been sold. Service manager helpful. Requested windshield wipers to be replaced and oil change. Was advised, Can not install the wipers I provided , purchased elsewhere . Had to purchase a set from the dealer to install. Requested Old Rear wiper to be replaced,was not replaced. More

The service was very good they were very accommodating was supposed to pick my car up at the end of the business day they were done with the process by midday was supposed to pick my car up at the end of the business day they were done with the process by midday More