Wayne Akers Ford - Service Center

I got a flat tire Sunday night and brought the vehicle in around 10:45. I pulled up and waited about 10 minutes then went in. Didn’t know that no one comes to check you in anymore. Danielle was great. She he around 10:45. I pulled up and waited about 10 minutes then went in. Didn’t know that no one comes to check you in anymore. Danielle was great. She helped me purchase the tires months before. She said it would be 2 hours until they could even look at it. Fine,I know how all industries are with help these days. Took a shuttle home- driver was an even more fantastic employee. Received a call an hour later that I missed… called back and left a message. Received a call back from the sales department trying to buy my car. No thank you. 36,000 in over 4 yrs. Next call was from Danielle at 4pm. It can be plugged and they will proceed. 30 min later finished. Too long for a plug. Next time I definitely will go to quicker garage, but always have done EVERY service at Ford with all my vehicles. Wipers included. I would not be doing this review if my spare had been put back in the truck, but noooo I’ll have to get someone to take care of that, since I have arthritis. Soooo disappointed. More

I had Jim Domino as my service manager, and he was terrific. He got the job done promptly, and the price was fair. He offered a ride home, but I didn't need one. terrific. He got the job done promptly, and the price was fair. He offered a ride home, but I didn't need one. More

The staff was friendly and efficient. My service advisor Jim was great. He kept me informed on my vehicles progress. Jim was great. He kept me informed on my vehicles progress. More

I am very satisfied with my advisor and mechanic that serviced my car. They both went above and beyond. What I am not happen with is the outcome that my car was six quarts low on oil and showed no sign serviced my car. They both went above and beyond. What I am not happen with is the outcome that my car was six quarts low on oil and showed no signs. I believe on my last oil change there were issues and I don’t believe enough oil was put in my car or the plug was not tight enough because to burn 6 quarts of oil from my last oils change is not acceptable to me. More

Called several Ford dealerships & Wayne Akkers brought me right in. Frank from service explained everything & was very professional. Will be going back again when needed right in. Frank from service explained everything & was very professional. Will be going back again when needed More

The service was very fast. And they did a good job. Jovany was very attentive and whit great communication. Jovany was very attentive and whit great communication. More

Service was excellent, got there on time for my appointment was taken in right away they said to be done within an hour it was done less than an hour, that’s why I bought my car there appointment was taken in right away they said to be done within an hour it was done less than an hour, that’s why I bought my car there More

Took way to long for parts was not their fault. Could of kept in contact in a lil more often as to updates. kept in contact in a lil more often as to updates. More

You don’t seem to know how appointments work. Your phone service is poor. You have lots to work on service is poor. You have lots to work on More

My service advisor was wonderful. He made me feel very relaxed. He was polite and made sure I understood everything they were going to do. He is very professional and I will be sure to request him the ne relaxed. He was polite and made sure I understood everything they were going to do. He is very professional and I will be sure to request him the next time. I say keep up the good work!!!! More