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Wayne Akers Ford - Service Center

Lake Worth, FL

4.4
2,926 Reviews

2,926 Reviews of Wayne Akers Ford - Service Center

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February 07, 2022

Everyone was very professional an nice and the shuttle is a nice service to have More

by BETTYREED19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mariel Gonzalez
Feb 07, 2022 -

Wayne Akers Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 07, 2022

Appt was on time with no waiting. Dropped car off and was called when it was ready. Appreciate the prompt service. Service rep friendly and helpful. Receptionist cashier was very nice and professional More

by Jef
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Mcdiarmid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josue Galindo, Mariel Gonzalez
Feb 07, 2022 -

Wayne Akers Ford responded

Thank you! We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 07, 2022

They exhibit quality work and offer thorough communication about the status of repair from beginning to pick up time. The staff is professional and personable. The technicians do great work. More

by twillow08
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris, LaShae
Feb 07, 2022 -

Wayne Akers Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

February 07, 2022

Dealership never checked fluid levels or battery level even though it checked the service receipt that it had done so. It just did what I brought it there for Three days after my service work was done I h More

by JHERL1213
Recommend Dealer
No
Employees Worked With
Yovonne Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Wayne Akers Ford responded

Thank you for bringing this to our attention. We will be happy to assist you in connecting with our service team. Unfortunately, we were not able to locate your information in our system by entering just your DealerRater user name (JHERL1213). To help our service leaders reach you, please provide us with your full name, contact information, and nature of any concerns by emailing social@wayneakers.com or responding directly to this review. Hope to hear back from you soon.

February 07, 2022

I had a very nice experience with the service department. Jim, my service writer was very knowledgeable about my vehicle and the performance. The whole staff along with the cashier was very pleasant and made More

by REVJLF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Domino
Feb 07, 2022 -

Wayne Akers Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

February 05, 2022

Great service dept, and Ben Buchanan is the best. Very friendly and helpful cashier, she found my points to apply to my invoice. I have been bringing my card here for years. More

by MAGELLAN75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2022 -

Wayne Akers Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

February 05, 2022

Excellent customer service. The young girl that took care of me did an amazing job More

by GOLDENNUGGETSBD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blonde short girk that works qith Brian, Brian Grosso
Feb 05, 2022 -

Wayne Akers Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 05, 2022

Yovonne provided fast and accurate service, had my car ready when he said and was very kind and straightforward. More

by Seminolefan3495
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yovonne Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2022 -

Wayne Akers Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

February 05, 2022

It takes so long for most services. Service reps were not very customer friendly I E no integrity or honesty. Recently you employed Jim Domino a great asset to your service dept. I will continue to get my More

by Frank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danielle Mcdiarmid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Domino, Mariel Gonzalez
Feb 05, 2022 -

Wayne Akers Ford responded

Thank you for bringing this to our attention. We will be happy to assist you in connecting with our service team. Unfortunately, we were not able to locate your information in our system by entering just your DealerRater user name (Frank). To help our leaders reach you, please provide us with your full name, contact information, and nature of any concerns by emailing social@wayneakers.com or responding directly to this review. Hope to hear back from you soon.

February 05, 2022

I told them I had a problem with my car supposedly they fixed and when I came back to pick up the car it was the samething with the car car was ever worse More

by Cesar2ff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ben Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josue Galindo
Feb 05, 2022 -

Wayne Akers Ford responded

Thank you for bringing this to our attention. We will be happy to assist you in connecting with our service team. Unfortunately, we were not able to locate your information in our system by entering just your DealerRater user name (Cesar2ff). To help our leaders reach you, please provide us with your full name, contact information, and nature of any concerns by emailing social@wayneakers.com or responding directly to this review. Hope to hear back from you soon.

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