Back

Wayne Akers Ford - Service Center

Lake Worth, FL

4.4
2,926 Reviews

2,926 Reviews of Wayne Akers Ford - Service Center

Sort by
February 20, 2022

Got me in in a short time but oil wea leaking on my way back to Michigan will be taking to another Ford dealer Wednesday More

by KSCOTTPHILLIPS62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Galindo
Feb 21, 2022 -

Wayne Akers Ford responded

Thank you for bringing this to our attention, Scott. We will be happy to assist you in connecting with our team. To help our service leaders reach you, please provide us with your full name, contact information, and nature of any concerns by emailing social@wayneakers.com or responding directly to this review. Hope to hear back from you soon.

February 20, 2022

Great service as usual Danielle was great she provided great outstanding customer service as always. More

by L5GER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Mcdiarmid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Nieves
Feb 21, 2022 -

Wayne Akers Ford responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

February 20, 2022

I got an oil change. I thought that includes checking the fluids. If so, they forgot to fill washer fluid. I am wondering what else they forgot to do. More

by KKSCHOOLCRAFT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ben Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mariel Gonzalez
Feb 21, 2022 -

Wayne Akers Ford responded

Thank you for bringing this to our attention. We will be happy to assist you in connecting with our team. Unfortunately, we were not able to locate your information in our system by entering your DealerRater user name (KKSCHOOLCRAFT). To help our service leaders reach you, please provide us with your full name, contact information, and nature of any concerns by emailing social@wayneakers.com or responding directly to this review. Hope to hear back from you soon.

February 19, 2022

Yovanne was very accommodating and made sure to get my new transmission ordered and installed quickly. More

by Kantensmiller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yovonne Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2022 -

Wayne Akers Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

February 19, 2022

Service staff was polite and kind, service was quick and complete, cashier reminded me to sign up for Gord Pass to get rewards. Very well done. Miss the snacks in the waiting room, though! More

by KImR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaShea, Frank Nieves
Feb 19, 2022 -

Wayne Akers Ford responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

February 19, 2022

They have always been a great place to lease and purchase a car as the employees in every department have always been customer focussed. So my experiences as well as my family's has always been positive. I w More

by toddzegel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rolando Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Domino
Feb 19, 2022 -

Wayne Akers Ford responded

We appreciate your 4-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 18, 2022

I took my car in for a Lube oil and filter and also to have my air conditioner checked he told me I needed a part and that they had to order it it is now over two weeks and I haven’t heard from him as to More

by SUSANBEARY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank Nieves
Feb 18, 2022 -

Wayne Akers Ford responded

Thank you for your feedback, Susan. We will be happy to help you get attention on this matter. We have already started by forwarding your information to our service and parts leaders who will be contacting you directly to provide updates. Have a great day!

Feb 21, 2022 -

SUSANBEARY responded

I received a call from Frank saying my part has come in and we made arrangements to have a loaner car for me on Wednesday the 23rd and they would pick up my car at my home and leave me the loaner I then got a second call from Frank saying that there was a loaner available for Monday the 21st and that date he would call me Monday to tell me when he was coming I know I found out today that there was no schedule from maintenance and repairs for Monday the 21st and that it was still the 23rd I would like to get this cleared up as soon as possible I have called service department and there’s no answer I have left messages for Frank and no return call please call me as soon as possible at 772-801-1511

February 18, 2022

Almost as good as last week. But this time they fixed it!!! Thank you to Jesse, the tech guy and of course Danielle who is our Ace. My extended warranty made us whole. Thank More

by EVARELLA42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Mcdiarmid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2022 -

Wayne Akers Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

February 18, 2022

Timely, though did ask for an oil change which was not dpne. Otherw, good service More

by GHUTCHINSON0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yovonne Felix
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2022 -

Wayne Akers Ford responded

Thank you for your feedback. We have forwarded your information to our service leaders regarding the missing oil change during your visit. To ensure they can contact you directly about this, please provide us with your full name and contact information by emailing social@wayneakers.com or responding directly to this review. Hope to hear back from you soon.

February 18, 2022

The Quick Lane service was excellent. The people that met me at the car, that wrote the order, and let me know when the work was completed were friendly and proficient. The work was com More

by wreadmd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Mcdiarmid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Domino
Feb 18, 2022 -

Wayne Akers Ford responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

...
222
...