Wayne Akers Ford - Service Center

Had oil changed on Friday April 1 2021 expedition . They sent me home with service engine light on upon discovering they neglected to put the oil cap back on so ... back to dealer we go husband not hap They sent me home with service engine light on upon discovering they neglected to put the oil cap back on so ... back to dealer we go husband not happy . The answer was oops sorry bout that ..... now that’s the third time we have had a. Are less mistake More

Very courteous and knowledgeable. We were taken the next day. The diagnosis was thorough and free. We were taken the next day. The diagnosis was thorough and free. More

Great customer service the minute you walk in to service your vehicle the appt was giving to me the same day . Service for my car was great . your vehicle the appt was giving to me the same day . Service for my car was great . More

Gio did a fabulous job. Best service guy I’ve been across in a while. Best service guy I’ve been across in a while. More

I feel the whole experience was terrible from the beginning, there was no estimate it cost me 199.00 dollars just to look at my navigation system, then was quoted 1,600.00 for a module, well I was ou beginning, there was no estimate it cost me 199.00 dollars just to look at my navigation system, then was quoted 1,600.00 for a module, well I was out 213.00 for nothing , the staff could care less , a bunch of zeroes 😡 More

Jiovanni and David were very helpful. I got a shuttle home and then picked up in just a few hours to pick up my car. I got a shuttle home and then picked up in just a few hours to pick up my car. More

Great customer service. HAd a recall for my vehicle it was super easy and quick to get it taken care of HAd a recall for my vehicle it was super easy and quick to get it taken care of More

All good, I really appreciate with Giovanni did you help me with my issue thabjs me with my issue thabjs More

While we are at a time in this world where things are not like they used to be on many levels… In addition to labor shortages, pandemic, finding decent help… “parts” for vehicles are also hard to come by the like they used to be on many levels… In addition to labor shortages, pandemic, finding decent help… “parts” for vehicles are also hard to come by these days (as many already know). While my vehicle was in the center for a much longer time than expected (absolutely no fault of anyone at collision center), my experience was very, very good! My collision estimator and overall advisor, Brian Grosso, was EXCEPTIONAL. Despite being told and hopeful for expected parts coming in that didn’t, he would keep me posted and/or at least take a minute for my call when I phoned in. The center is very busy and I found LeShea Martin (business office) wearing “many hats” yet, just as helpful, kind & understanding as Brian. They have Enterprise rental car on site & I commend the associates there & at the Enterprise main site (off Congress) for which I also had the pleasure of working with. In closing, my overall experience at Wayne Ackers Collision Center is the five stars I have provided and firmly believe is well deserved! With much appreciation to the entire Wayne Akers Collision Center team… Erica Healey More

Everyone was awesome start to finish. My car looks great. Very good customer service. I will definitely return. My car looks great. Very good customer service. I will definitely return. More