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Wayne Akers Ford - Service Center

Lake Worth, FL

4.4
2,930 Reviews

2,930 Reviews of Wayne Akers Ford - Service Center

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August 24, 2022

Ben was a great service agent and did everything that was promised my car was ready before I expected it too More

by Kayebroadway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Buchanan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Wayne Akers Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 24, 2022

When getting my recall done, everything went well. I am very happy with the results. Thank you. More

by 3hickfriends
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Wayne Akers Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

August 24, 2022

I have been with this store for many years. New ownership has changed the level of service. More

by MJTYNER
Recommend Dealer
Yes
Employees Worked With
I don’t know
Aug 24, 2022 -

Wayne Akers Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 22, 2022

atencion, amables, rapidez,buen servicio,sonrrisa,cerca,suficientes,empleados, limpiza,calidad, clientes,satisfechos, espacio, cafe More

by MARCY1.GARCIA
Friendliness
Recommend Dealer
Yes
Employees Worked With
Yankiel Vilches
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Wayne Akers Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 21, 2022

I did not realize how good your guys were until you fix my 2020 Transit that was rejected by one dealership, and was not even accepted by another. The van was down for over three months, and my business wa More

by Dr. D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Selena Cellich, Daniel Abrams
Aug 22, 2022 -

Wayne Akers Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 21, 2022

Wayne Akers Ford service department has been great and professional in diagnosing and correcting the problems with my vehicle. Thank you to Ben, Yankee, and Gideon for all your help. More

by JM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yankiel Vilches
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gideon mechanic service tech
Aug 22, 2022 -

Wayne Akers Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 20, 2022

Good communication with me about the process my 2014 high mileage edge had to be patched up. Nice when many people were wanting fast service- thank you! More

by SUZANNEKERCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not remember but she is not pictured - was a black lady
Aug 22, 2022 -

Wayne Akers Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

August 20, 2022

Slow service doesn’t value customers time, they offered a small discount for it he lack of service More

by Brody
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kericka B
Aug 22, 2022 -

Wayne Akers Ford responded

We need your complete information to properly assist you. Please provide us with your full name, contact information, and the nature of any concerns by emailing social@wayneakers.com or responding directly to this review with the requested information. We hope to hear back from you soon.

August 19, 2022

They cracked the glass on the window of my car while it was in service and then tried to blame me. They replaced it and reimbursed me, but I definitely do not want to go back. More

by Md
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Yovonne Felix
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Benjamin , David Benjamin
Aug 19, 2022 -

Wayne Akers Ford responded

We need your complete information to properly assist you. Please provide us with your full name, contact information, and the nature of any concerns by emailing social@wayneakers.com or responding directly to this review with the requested information. We hope to hear back from you soon.

August 19, 2022

I brought my truck with a tear end noise and they said it was the driveshaft and right rear axle. All this was supposedly replaced but the noise still there. So I don’t know if the parts were replaced or dia More

by DAN.SCHMITT
Recommend Dealer
No
Employees Worked With
Erik Hoffman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2022 -

Wayne Akers Ford responded

Thank you, Dan. Our leaders have been notified of your feedback and will be contacting you directly to better your experience. Enjoy the day.

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