Wayne Akers Ford - Service Center

If you service your vehicle in this dealership, please read: I took my vehicle on 1/17/22 for three things: a rattle in what I believed was a speaker and my 2020 Ford Escape Titanium Hybrid didn’t cons read: I took my vehicle on 1/17/22 for three things: a rattle in what I believed was a speaker and my 2020 Ford Escape Titanium Hybrid didn’t consistently turn on my Apple Carplay when connected. They found that the radio did not take an update and that it needed to be replaced ($1485.99 plus tax) and the rattle was the sunroof cross member trim was loose and that caused the rattle. The panoramic sunroof cross member trim was properly secured according to them. My bill was for a total of $389.96. Also, my washer fluid was not spraying. Turned out that the washer jets and lines were clogged. They repaired the lines. At the end of the service, my repair bill was $159.99 for the radio diagnostic and $199.99 for the diagnostic and repair of the rattle sound. I left happy because even though I couldn’t fix my radio, the other two issues were “fixed”. So, a couple of weeks ago I began hearing a rattling noise and looked up at the sunroof and saw something loose. My wipers were not working (again), something was loose in the sunroof, I had a recall in my vehicle and an oil change. My service advisor Yovonnie Ortiz Felix tells me that if it’s the same thing as the previous issue, I had a two-year warranty so they would take care of the situation. I was happy about that because I knew that there was something loose and it would be to take it out and that was it. After a day with my car in the dealer, I receive a call from Yovonnie with some bad news. He calls me and tells me that my sunroof was internally damaged, and I needed a new sunroof ($1600). I was surprised and told him just take the loose piece that was causing the rattle and I won’t use the sunroof. He tells me I cannot do that because the whole sunroof would come crashing down. I was shocked because I barely use the sunroof and I could see a simple loose piece when the sun hit the roof, so I didn’t think it was anything major. He said yes, you will need a new sunroof because we checked it and it is going to come crashing down. He also added to not open it and I was lucky that it was closed. Two days later, I get my car with the other issues fixed (my wipers worked, probably got the recall issue dealt with even though my Ford App states otherwise and my $120 oil change, my other vehicle is a Lexus and I pay less but ok). I start driving with my rattle and something in me said, take the loose piece out and you won’t have to deal with that annoying rattle. So, I stopped in shade and opened my initial part of my panoramic sunroof and found the loose piece, moved it toward the opening and took it out. I felt victorious. I then proceed to look at the piece and saw that it had $9 double sided tape and it seemed familiar. I then said I know my sunroof works so I open the panoramic sunroof and I look up and it was the sunroof cross member trim that was “properly secured” with double sided tape that had fallen. I opened the panoramic sunroof and it opened. I immediately became very disappointed at the dealership because they were trying to scam me into spending $1600 for a new sunroof. Then I started to think wow, I paid almost $400.00 for a diagnostic for my radio that wasn’t probably even checked because my Apple Carplay works (just not consistently, about 70% of the times it is connected) and they wanted me to by a new radio. My double-sided tape fix of my cross-member trim. The irony is that if they put double sided tape again or even better how about properly securing the trim so it won’t fall, then I would have been happy and given you a 5-star review instead of thinking that you are a scamming, deceitful and conniving dealership that lies about the diagnostics that you make. If I fell for both I would have lost over $3000 on repairs for my “damaged” radio and panoramic sunroof. If you service here, please read this and take your business elsewhere, that is what I will do. It’s really sad because this dealership is 5 minutes from my house. SCAMMERS! More