Wayne Akers Ford - Service Center

On October 21st I brought my 2020 Ford Ranger in to Wayne Akers for an oil change. I was also having trouble with the economy mode of the vehicle turning off when I came to a stop. I went to Wayne Aker Wayne Akers for an oil change. I was also having trouble with the economy mode of the vehicle turning off when I came to a stop. I went to Wayne Akers because on Wednesday, October 19th I had an appointment at Al Packer Ford which I waited over a week to get and when I got there I was told there was nothing that they could do because they didn’t have any rental vehicles for me and I was told I would be getting a phone call when a rental was available. Why wasn’t I told this before I drove all the way there? The call back never happened even after I placed several phone calls back into that dealership. I will never use Al Packer again for service or buy another vehicle from them. Wayne Akers has come through for me two times now. I spoke with Daniel Abrams a service advisor on Friday the 21st to get an oil change and I explained to him what was going on with the ignition. He had a diagnostic test and then a deeper diagnostic test performed and he told me that I could bring my truck in on Monday, October 24th and he would take care of me and make sure that another test was done on the 24th. I received a phone call from Keana Barthelemy stating that I wouldn’t be able to have that service done because it would take a long time and I would have to wait a month to be able to have my vehicle looked at. I explained to her the situation I was in and that Daniel told me he would take care of me. I explained how I worked two jobs and I need my truck and it took me everything to coordinate to even bring it in there for Monday. Keana went above and beyond and she was able to get my truck the services it needed and my truck got fixed. I was told it can take up to 48 hours for this problem to be completely fixed with a new battery. My truck still isn’t turning off at every stop that I make. I must say with the way Keana handled this very difficult situation, I would give her five stars. I would have given five stars for the whole service but I don’t know for sure that the ignition is going to be doing what it should be doing tomorrow. I am leaving to go out of town and I know that after I return, I will not have time to write this review. More

Very friendly and profesional employee. Im very please with the services that performed here . I came for many years. And planning continue comback. Im very please with the services that performed here . I came for many years. And planning continue comback. More

Took my car in for recall on airbags. They were so quick! And washed the outside of my car! How cool! They were so quick! And washed the outside of my car! How cool! More

I have dealt with other dealerships in Palm Beach County and with out question of all the dealerships Wayne Akens service department is number one. and with out question of all the dealerships Wayne Akens service department is number one. More

Friendly and efficient customer service. I was able to get my car serviced the day after I called to make an appointment and the work was completed promptly. Very positive experience. I was able to get my car serviced the day after I called to make an appointment and the work was completed promptly. Very positive experience. More

Well educated people with interest in make you understand the services and fell well with then the services and fell well with then More

Service advisor Eric was professional and lived up to all of my expectations. The service was completed faster than was promised and was done very well. of my expectations. The service was completed faster than was promised and was done very well. More

I moved to Lake Worth 6 months ago, i liked my service at Ford 441 and Sunrise, was fast, but is too far.. at Wayne Akers is time consuming and no cheap but i give 5 star to Yovonne, he is always profession Ford 441 and Sunrise, was fast, but is too far.. at Wayne Akers is time consuming and no cheap but i give 5 star to Yovonne, he is always professional and accurate, he gave always a precise estimate and called me to follow up and at job complete.. first i changed my tires 2 months ago, now a problem with the valve..both time with him. i will continue to use you guys, hopefully as little as possible,, thanks for your effort Yovonne.. More

Great service. The team was very quick and it seems they have fixed the problem. Thank You Yovonne The team was very quick and it seems they have fixed the problem. Thank You Yovonne More

It's a pleasure to work with a service writer that doesn't try to upsell your service work They performed my recall item guickly and cleanly I would not hesitate to return for service when required. doesn't try to upsell your service work They performed my recall item guickly and cleanly I would not hesitate to return for service when required. Good find! More