Wayne Akers Ford - Service Center

Let me begin 1. Last time I communicated with your leadership team regarding my radio just mysteriously not working after getting back my vehicle after a service job Last time I communicated with your leadership team regarding my radio just mysteriously not working after getting back my vehicle after a service job and brought it in only to be told it would cost me $1500 to fix it. Good golly my radio started working on its own, apparently the good ole mechanic lies work on weak and dumb. But I knew that what was being said to me was a lie. So be careful of the training and pressure you put on your mechanics to lie to make a dollar. I’m just the type to go to the attorney general’s office with foolishness like this. 2. Work on bringing back service. And I mean where is the VIP lounge with a bottle of water while your customer waits? Anyhow the only reason some of us still come to your dealership for service is because of service writers like Ben B so don’t slack off and think people haven’t noticed the changes since the change of ownership. We are fickle and sometimes it’s just that one straw that will break the proverbial camel’s back. It’s all about quality service from everyone!!! More

I pulled into the service area, and right away I was Greeted by Carly, she was very professional and polite and asked me to pull my truck over to the side,I told her I was there to drop my truck off, Th Greeted by Carly, she was very professional and polite and asked me to pull my truck over to the side,I told her I was there to drop my truck off, This was Saturday afternoon,I asked for Eric and she said he would be right with me with in a couple of minutes Eric came over to me and I told him I had a appointment for Monday for a oil change and tire rotation,I was planning on leaving it there all weekend a few hours later Eric called me and told me my truck was done I was amazed of the great customer service that I got from him he called me up and told me it was done and it was also washed, I sure hope that Wayne Ackers really appreciates this type of worker it’s hard to find this type of service from anyone anymore.Again it was a pleasure to deal with two very nice people More

Service associates were friendly and helpful. There service was explained and gave information of the time factor and cost so I could make decisions of what and when to have my service performed. There service was explained and gave information of the time factor and cost so I could make decisions of what and when to have my service performed. More

Everyone is very friendly and courteous. Arrived early and was done quickly. I've had issues with another dealership so prefer to go to Wayne Akers. Arrived early and was done quickly. I've had issues with another dealership so prefer to go to Wayne Akers. More

Erik Hoffman was fantastic! I highly recommend him as a service advisor. Thank you Erik!! I highly recommend him as a service advisor. Thank you Erik!! More

Good Service. , good attendance, good time and friendly. Thank you. Will recommend your service department , good attendance, good time and friendly. Thank you. Will recommend your service department More

Great service and sales people. Daniel and his people were great. Always very helpful and finished what they promised. I was disappointed in the rear hatch design that it does not Daniel and his people were great. Always very helpful and finished what they promised. I was disappointed in the rear hatch design that it does not open full height without a manual push up after clicking the remote. More

Every single time i come in they help me find what am looking for awesome service and amazing people that make you feel welcome looking for awesome service and amazing people that make you feel welcome More

Long wait for parts but service people kept me informed. They treated me well. They picked up and dropped my car off too. Car runs great! They treated me well. They picked up and dropped my car off too. Car runs great! More

I brought my vehicle in on a Thursday and it wasn't ready until Monday the following week. I just can't believe a Ford dealership does doesn't have parts and their supply room room to fix the vehicle. Not on until Monday the following week. I just can't believe a Ford dealership does doesn't have parts and their supply room room to fix the vehicle. Not only was the job job expensive to fix my vehicle but I had to rent a vehicle for 4 days. More