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2,926 Reviews of Wayne Akers Ford - Service Center
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August 30, 2024
They took my truck for two weeks and still didn't fix the issue. The told me it was the scr filter they changed it and engine light still on. Oh now they tell me it catalytic converter. Scr filter $1200 not issue. The told me it was the scr filter they changed it and engine light still on. Oh now they tell me it catalytic converter. Scr filter $1200 not catalytic going to be $5900. I said xxxx no the motor doesn't even cost that much. My 2021 truck has 94000 miles. The truck has 100000 mile warranty but nothing under warranty except recalls. I love ford trucks I hate dealerships. xxxx crooks More
by tjmcdonagh1
Verified CustomerEmployees Worked With
Steve sellic
August 29, 2024
Service Keana is fantastic. Russ in sales was great. Mobile tech was fantastic. Gabe in finance good to Russ in sales was great. Mobile tech was fantastic. Gabe in finance good to More
by Mec929
August 29, 2024
The staff that I dealt with were courteous, knowledgeable, and professional. The work was completed to acceptable standards. knowledgeable, and professional. The work was completed to acceptable standards. More
by SGWPB
August 29, 2024
The lease process was excellent. Couldn’t be happier with the information that I was given. There was no funny business and I felt the sales team was honest and up front. Couldn’t be happier with the information that I was given. There was no funny business and I felt the sales team was honest and up front. More
by MARK@RLYIG.COM
August 29, 2024
I made an appointment online- listed my needs- when I called to confirm appt - service agent was unaware of the need for an oil change - he was also unaware that I had put ‘will wait’ for vehicle- agent called to confirm appt - service agent was unaware of the need for an oil change - he was also unaware that I had put ‘will wait’ for vehicle- agent told me - only after I called them - that it would take all day!?!?! I asked if my car would be done by 3:30p and he said he’d call me - at 2:30p and no call- I called the agent and got no answer - left a message- no call back🤬 I got a ride to pick up my truck - agent was at lunch at 3:30pm when I showed up - truck was ready - thank God- but a little better customer service and better communication would be nice? Any info that I got had to be pried out of him?! Recalls weren’t explained - overall - the service could have been better if they were more knowledgeable and communicative- constant recalls are getting tiresome as well - More
by debranutt62
August 28, 2024
Khristian was great, he has amazing customer service and was able to schedule me to have my vehicles serviced. was able to schedule me to have my vehicles serviced. More
by Villa7700
Employees Worked With
August 28, 2024
I bought my cars there and took them back for service and maintain good health with my cars Ben Buchanan is the best service advisor there is! Every one there is very helpful and very knowledgeable and nice maintain good health with my cars Ben Buchanan is the best service advisor there is! Every one there is very helpful and very knowledgeable and nice More
by CRUZCATHY36
August 28, 2024
Went well. Was completed pretty close to time stated. have no complaints at this time Was completed pretty close to time stated. have no complaints at this time More
by DTNAVANAC
Employees Worked With
August 28, 2024
Bought my car new from the dealership 13 years ago, and she’s still humming along. Of course I service her regularly, but the poor gal has been in a couple of accidents and the dealership fixed everything she’s still humming along. Of course I service her regularly, but the poor gal has been in a couple of accidents and the dealership fixed everything so well you’d never know there had been a problem. That goes for both engine repair and body work. Service department won’t try to More
by dteacherdeb
Employees Worked With
