Wayne Akers Ford - Service Center

The worst experience I’ve every had. I made an appointment on Dec 21st for the 28th to fix a scratch in my windshield that was created by the dealership not putting my windshield wipers I made an appointment on Dec 21st for the 28th to fix a scratch in my windshield that was created by the dealership not putting my windshield wipers on correctly. Dropped my truck off at 7:45 am and went back to pick it up at 5 pm and nothing was done to my truck. I left with my truck. The agent wanted to set up another appointment for me to get it fixed and I said why? I said call me when there is someone there to fix it and I’ll bring my truck over. I haven’t head anything since?? More

Erik was honest and straightforward very happy to work with him. He was professional and did his work in a timely manner. with him. He was professional and did his work in a timely manner. More

Very professional, I felt very comfortable letting them service my truck. The service advisor kept me in the loop the entire time. They will be my “ go to” service center in the future. service my truck. The service advisor kept me in the loop the entire time. They will be my “ go to” service center in the future. More

I’ve always had great service at Wayne Akers and that is why I continue to.bring all my vehicles here. Khristian was my service advisor and he was excellent! why I continue to.bring all my vehicles here. Khristian was my service advisor and he was excellent! More

Great fast quick service and friendly staff from Ford. Called me as soon as my car was finished. Called me as soon as my car was finished. More

We bring all of our vehicles to Wayne Akers for service. Ben and Yovonne in service are excellent. Ben and Yovonne in service are excellent. More

The Service Department at Wayne Akers Ford runs extremely efficiently. Easy drop off and short wait time for service on my Ford Edge. efficiently. Easy drop off and short wait time for service on my Ford Edge. More

Did not do mains job as requested and promised. Basic tasks should not be a problem to perform, but evidently are Basic tasks should not be a problem to perform, but evidently are More

Worse than Poor rating is what I give them. I had used them for 2 of 3 my Ford Flex vehicles for the past 3 years. No more. I brought 1 in for AC not working & engine coolant leak on Oct 31, 20 I had used them for 2 of 3 my Ford Flex vehicles for the past 3 years. No more. I brought 1 in for AC not working & engine coolant leak on Oct 31, 2022 2:30pm. My appointment was for Nov. 1 @ 8am. The following day at noon I get a call from Daniel Abrams that it will cost $199+tax for the diagnosis, I approved. I could not believe that the appointment was scheduled for 8am & they are only now 4 hours later calling and telling me about this diagnosis process that should have been set up at the start. The next day I called to get an update when car will be ready. I got a real run around with their phone system, which is an upgrade from last yr when they never answered the phones at all, Once I had to drive there to speak with my service advisor, Jim who was Great but no longer is working there. I talk to a different employee Daniella and she said she would call me back w/ the info. She left me a message to call her back without her leaving any info on my car & I found out she left work for the day 1 hour after we spoke. I made 26 calls to Akers from 9-2 o'clock. I then drove there & asked for my car and was given a bill of $ 472 for DIAGNOSTICS. I was in Shock and asked what for ? The cashier called a "MANAGER BEN" (not Ben Buchanan) who just read out loud the charges. I explained to him that 27 hours earlier the service advisor Daniel Abrams; who had only started work there 3 days before, had called me for an Approval that a diagnosis would be needed & cost $199+tax. Manager Ben shrugged his shoulders, put the bill down & walked away. The bill stated that : "customer was given estimate and repairs were declined" which was a lie. After 2 days of them having my car I NEVER RECEIVED ANY ESTIMATE for the actual repair cost. This was my 3rd Ford dealership in the area. In their DEFENSE, I did receive a call from an Aker’s manager 2 days latter offering me a credit of $ 240.61 + tax. I initially accepted thinking something is better than a total loss of $ 472. but after sleeping on it I felt it was a bribe for me to retract my review of their service. The next morning I sent them a text , thanking them for the offer but I’ve changed my mind and my feedback stands. The manager Ben at the time I picked up the car, had NO Customer Service Savy and they had no customers at that time that I could see. No one should be treated like this. I recognized this manager that was on site, has been there for at least 2 yrs. More

I took my car in for a oil change and tire rotation. Met with Eric . Had a great experience. Met with Eric . Had a great experience. More