Wayne Akers Ford - Service Center

Great service with people with great smiles. Enjoyed meeting the people . This was my first time but not the last Enjoyed meeting the people . This was my first time but not the last More

Communicative and engaged. They did exactly what I requested with no hesitation. Great work from the team. They did exactly what I requested with no hesitation. Great work from the team. More

Erik did an exceptional job in taking care of my car. Always a pleasure working with him. Always a pleasure working with him. More

Q w e r t y u I o p a s d f g More

Thanks Christ I really appreciate that, will come to see you when I get my vacation have a great weekend. you when I get my vacation have a great weekend. More

Wayne Akers has always treated me right. I've been a customer 1992 & 1993. Ben is my service advisor & he has always treated me right. I'm a very pleased customer. Thank you I've been a customer 1992 & 1993. Ben is my service advisor & he has always treated me right. I'm a very pleased customer. Thank you More

They are very professional, honest, accommodating, polite, and understanding. I would definitely recommend to friends. polite, and understanding. I would definitely recommend to friends. More

I am writing to share my experience regarding a recent vehicle purchase and the subsequent services I received at your dealership. While I initially had high expectations, the process was marred by severa vehicle purchase and the subsequent services I received at your dealership. While I initially had high expectations, the process was marred by several challenges that I feel need to be addressed to improve customer satisfaction. Sales and Communication Issues I was assigned to a rookie sales associate instead of a more experienced representative, which added unnecessary complexity to the process. Communication throughout the experience was poor. For instance, it took over three hours to finalize my approval, during which I often had to track down the sales associate for updates. Errors in Documentation The initial paperwork had the wrong VIN, resulting in a temporary tag and registration with incorrect details. This could have caused significant legal issues if I had been pulled over. "We Owe" Follow-Up Issues The promised repairs and parts were not handled efficiently. The repainting of the door handle was completed, but the emblem was not ordered ahead of time, requiring multiple visits to resolve the issue. Service Department Concerns During my service visits, the service advisor was unprofessional and dismissive. On both occasions, I was met with unwarranted hostility, making the process unnecessarily unpleasant. Finance Department as a Positive Note The finance manager was the only staff member who provided clear information and handled their responsibilities professionally. While I understand that mistakes can happen, the overall lack of communication, professionalism, and attention to detail left me extremely dissatisfied. This has been an ongoing issue for over a month, and I am still waiting on a resolution regarding my check and the LoJack setup. I would appreciate a prompt response addressing these concerns and a clear resolution plan. Additionally, I hope these issues can be used to improve the experience for future customers. Yankiel was great he was very informative and the things on my car, like the 360 camera and master switch on the door. The sad part is for fellow customer make sure on your insurance you R1 or something like so you can actually rent a car. More

Erick did a great job with my first visit to this dealer. I just walked in with out an appointment and he helped me with my bronco’s service 👍 I just walked in with out an appointment and he helped me with my bronco’s service 👍 More