Wayne Akers Ford - Service Center

Yovonne was very knowledgeable and kept me informed throughout the entire repair process. I was very pleased with his service. throughout the entire repair process. I was very pleased with his service. More

I came for a recall. The service department did not have the parts. Eric tried to get them for me because the person that made my appt never ordered them. Eric made a few The service department did not have the parts. Eric tried to get them for me because the person that made my appt never ordered them. Eric made a few phone calls to find out that Ford doesn’t have the parts for this recall at this time. He gave me his card and also called me later in the day to share the info he found out. We will keep in touch in order to set up my appointment as soon as possible. More

Good service was taken care of from start to finish thanks for everything true professionals thanks for everything true professionals More

Wow, what happened to the service department? It used to be good but now is pretty darn bad. I had to wait almost two hours for a simple service. Plus, while the technicians wrote that they check It used to be good but now is pretty darn bad. I had to wait almost two hours for a simple service. Plus, while the technicians wrote that they checked the windshield wipers, I know they didn't because my passenger side wiper is split in two. Also, while trying to kill two boring hours, I walked around the new car lot and inside, and not a single hello or acknowledgment or a question about if I can be helped. Bad service and bad vibes. More

Russ is the best salesman you have! He’s kind, honest and very knowledgeable- pleasure to deal with He’s kind, honest and very knowledgeable- pleasure to deal with More

Gave 5 stars because of Eric. He made sure the problem was diagnosed correctly this time, and properly fixed. Did not charge me because it should have been fixed right the first He made sure the problem was diagnosed correctly this time, and properly fixed. Did not charge me because it should have been fixed right the first time! More

Service rep did a very good job. Work and car delivered ahead of quoted time. Calling in was impossible and extremely aggravating! Dealership apparently cannot answer the phone! Work and car delivered ahead of quoted time. Calling in was impossible and extremely aggravating! Dealership apparently cannot answer the phone! More

Keana was great - she explained everything in detail and kept me informed the entire time. She did a great job! kept me informed the entire time. She did a great job! More

Erik was excellent and very professional. It was a pleasure dealing with him. Would prefer people to him. It was a pleasure dealing with him. Would prefer people to him. More

Just wish that it would take less than 2hrs. Otherwise all else is good. Service Rep was very accomodating. Otherwise all else is good. Service Rep was very accomodating. More