Wayne Akers Ford - Service Center

This was my first visit that went well without any issues. Eric was great, let me know what I needed and what I could go without doing until next visit. issues. Eric was great, let me know what I needed and what I could go without doing until next visit. More

Great service! Khristian Ramirez Checked me in right away, keeping me informed of the status of my vehicle service. Finished earlier than was promised. Thanks again Khristian Ramirez Checked me in right away, keeping me informed of the status of my vehicle service. Finished earlier than was promised. Thanks again! More

My 2019 Ford Expedition was at Wayne Akers Ford from 8/1/2022 until 01/21/2023, after 6 months of back and forth, demand letters, and more than $2,500 of paid for repairs and other moneys on legal fee 8/1/2022 until 01/21/2023, after 6 months of back and forth, demand letters, and more than $2,500 of paid for repairs and other moneys on legal fees, I walked out of the dealer with a defective vehicle, they did repaired the original issue, but they ended up causing another issue that was not happening before the repairs that Wayne Akers performed to my vehicle, the solution " you need a new transmission" that was not informed to me a the very beginning when I took my vehicle to the dealer, they are not giving me a clear diagnosis, they just tell me that is a "recommendation" , they blame the mileage on the vehicle that they sale and manufacture. They saying that they try to help me with this problem, but I have to pay more money besides all the money that I already spent for repairing a transmission that base on their recommendation it needs to be replaced. I make 6 months of monthly payments and insurance for a vehicle that I was not able to used because I am concerned for the noise coming from the transmission. That noise started happening after Wayne Akers Ford service dpt work on it. The vehicle can be drive, but is not recommended, I also have records, that my vehicle was driven over 100 miles, while was in possession of the dealer, I am clear that it was not driven for testing or diagnosis. What happen here is unethical, abusive and unfair, since I got that vehicle, I have taking to this dealer, I had have 7 different for vehicle, at this moment I have 2 Expedition, event if the want to put the blame on the mileage, my 2008 Expedition has 250k miles, no transmission problem. I will continue telling everybody about what happen to me at Wayne Akers Ford. More

Good service by all staff service delivered as promised good experience will be back again good experience will be back again More

Trying to get in touch with parts department is extremely hard. Once you drop of your vehicle make sure you ask any questions you might have, otherwise you’ll have to wait until you pick it up. hard. Once you drop of your vehicle make sure you ask any questions you might have, otherwise you’ll have to wait until you pick it up. More

Made a 11:00 am appointment for oil change and check engine light. The attendant told me the diagnostic machine was broken so I said No problem just change the oil. It took over 2hours and he kept telli engine light. The attendant told me the diagnostic machine was broken so I said No problem just change the oil. It took over 2hours and he kept telling me 10 minutes More

Great service and on time efficient helpful with questions i asked about my appointment thanks questions i asked about my appointment thanks More

Perfect service. Everyone was extremely efficient. Would highly recommend and will use again in the future. Everyone was extremely efficient. Would highly recommend and will use again in the future. More

They should return vechile clean inside and out when it's in for repairs it could be better in for repairs it could be better More

Customer for years, I will never go back Brought vehicle in for alignment and price was always in the $200 range. Told vehicle was ready and given an $800 bill. Never advised about the price and told it wa in for alignment and price was always in the $200 range. Told vehicle was ready and given an $800 bill. Never advised about the price and told it was a corporate decision on the price mark up. More