Wayne Akers Ford - Service Center

Service was very good all my questions are asked. All repairs were done in a timely matter. All repairs were done in a timely matter. More

Erik was truly awesome! He was very helpful and informative. He made my visit easy and pleasant. He was very helpful and informative. He made my visit easy and pleasant. More

Good service, the recall was done with no problem and the person handled it was very nice Thank you person handled it was very nice Thank you More

so far so good no complaint! but if you guys have a car lease when my car during fix! that will be great! but if you guys have a car lease when my car during fix! that will be great! More

Very friendly and keep clean and very professional tool my truck in for service and got my truck back with zero issues my truck in for service and got my truck back with zero issues More

Great Service and friendly atmosphere. Yovonne Felix is a wonderful person and very helpful for my car needs. Thank you. Yovonne Felix is a wonderful person and very helpful for my car needs. Thank you. More

The dealer is good but my Service representative. BEN IS SUPER. Gets me in-and-out and never a call back for something wrong. Regards Doug BEN IS SUPER. Gets me in-and-out and never a call back for something wrong. Regards Doug More

Came in without an appointment and was taken care of same day. My service manager Kristian was great. Kept me updated and informed of options. I will definitely be back for service! day. My service manager Kristian was great. Kept me updated and informed of options. I will definitely be back for service! More

First let me say that Ben Buchanan was great to work with. My problem with this experience is that the repair time from when I dropped off the car to when I received the car back was 3 weeks. The reason with. My problem with this experience is that the repair time from when I dropped off the car to when I received the car back was 3 weeks. The reasons I used Wayne Akers Ford was because the engine failure stranded me while I was in the south end of West Palm Beach and also because I had purchased my very first car from Wayne Akers back in 1984. The timeline for the repair would have been ok except that I had to pay for a rental vehicle for that entire time and no one could help me out with that so I rented the vehicle from your truck rental department. The truck rental department was nice enough in the end of the rental to give me a small discount but nevertheless that bill was almost $900. Second part of this is the repair work. When I received the car it was 3 days later and all the engine coolant came out of the motor and stranded me in Miami for a total of 5 hours from when I broke down to when a tow company finally got me to the destination at 11:00pm which was Grieco Ford dealership. Ford motor company was nice enough to cover the tow fee for this event as they did when the engine failed in the beginning. I had the car towed to Grieco Ford because of the convenience to where I live, which is in Fort Lauderdale. The reason that the engine coolant came out of the motor was because the radiator hose was not properly attached. I had to pay Grieco Ford over $200 for this repair. They could not honor work done by another dealer and that repair was another week without my car. So that's 4 weeks of car rentals I had to pay for in total for this extended repair because someone didn't attach a radiator hose properly. So I'm not sure if this is how things are supposed to be but it would nice if someone could at least acknowledge the situation and be somewhat accountable for the mistake made on the repair. I did send communications about the engine coolant breakdown issue but did not get a response. My "people rating" is not personal as my experience with them, when I actually spoke to them, was great. However I would not always receive call backs or text responses and would have to keep calling back to get updates for the repair process. I'm in "service" for a living so I understand how busy things get specially with the volume you all do. But having to pay for a rental for as long as I did with no help, I needed updates nevertheless and responding back would have made it a little less stressful . More

Eric was great he explained all the issues and process to me to make sure I understood what needed to be done and the necessary cost. He kept me updated and the shop finished in a short amount of time. me to make sure I understood what needed to be done and the necessary cost. He kept me updated and the shop finished in a short amount of time. More