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Wayne Akers Ford - Service Center

Lake Worth, FL

4.4
2,937 Reviews

2,937 Reviews of Wayne Akers Ford - Service Center

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February 24, 2023

Terrible customer service won't fix my car been complaining since August 2021 .thank you More

by LINDA_LABOTT52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Lalla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Hoffman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Wayne Akers Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 23, 2023

Rep Erik was great - went beyond our expectations. Recommend him and their service department anytime More

by Atozautomart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Wayne Akers Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

February 23, 2023

Quick service and good satisfaction. I feel confident getting my car serviced here in the future More

by KATIEK319
Recommend Dealer
Yes
Employees Worked With
Khristian Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Wayne Akers Ford responded

Great to see you back again, Kaitlyn!

February 23, 2023

After an attempt to resolve the issue with my Synch system by updating it, I returned the following week when someone who had just been to a week of Synch system training put in the Sync 3 part. The s More

by D Hoban
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Wayne Akers Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 23, 2023

My service was completed in reasonable time and in a proffesional manner. It was our first visit to this dealership and will come back if need to. More

by Jagrpropertymanagement
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yankiel Vilches
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Wayne Akers Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

February 22, 2023

The service department performed admirably by quickly completing the paperwork required before performing the oil change and the rotation of my tires. The actual work was completed within the time frame More

by wreadmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yerika Villa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2023 -

Wayne Akers Ford responded

Great to see you back again!

February 22, 2023

Ben is excellent. Professional. Courteous. Caring. Helpful. Explains what the situation is, what needs to be done, how long, and approximately the cost. More

by lippek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2023 -

Wayne Akers Ford responded

Great to see you back again!

February 22, 2023

Our car was in the shop for 3 weeks. They just reprogrammed the computer. We feel it is not really fixed The car still hesitates. If we bring it in again we will have the same problem More

by giocoppa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keana Barthelemy
Feb 22, 2023 -

giocoppa responded

Keana Barthelemy was very good and helpful

Feb 22, 2023 -

giocoppa responded

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Feb 22, 2023 -

Wayne Akers Ford responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@wayneakers.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Feb 22, 2023 -

giocoppa responded

My name is Giovanni Coppa 3135 Ushant ct Wellington,Fl 33414 Email is giocoppa@yahoo.com After three weeks in the shop in Wayne Akers, we have the same problem and the problem is originally kicks does not have a smooth ride

February 19, 2023

Keana was very Professional and Knowledgeable regarding my automotive services! I thank her for her recommendations! More

by DNASHSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keana Barthelemy
Feb 20, 2023 -

Wayne Akers Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 18, 2023

Fine customer service, got the car services quickly and was able to pick it up the next day. More

by ahsturgell11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khristian Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2023 -

Wayne Akers Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

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