Wayne Akers Ford

I was sold a 2010 ford fusion. It was a dealer special. It had 33,000 miles. I was told by the salesman that it had never been titled. I was told it was a saleman demo. After purchase I was given only 3000 It had 33,000 miles. I was told by the salesman that it had never been titled. I was told it was a saleman demo. After purchase I was given only 3000 mile waranty. I questioned this because if they were selling this car as "new", (never been titled), I wanted the full 36,000 miles. four days after purchase I was told by the salesman (mr.Brown) that the car was in fact a preowned car. Then he told me it was owned by Enterprize rental car. They sold me a rental car that was supposed to be a sales demo. I was outraged. The sales manager(Rick Kennady) offered me a longer waranty, but the damage was already done. I returned the car and was able to get my car back. More

It started when I sent an Internet request for more information, I had a response within 15 minutes and I received the information I was looking for. I received a call immeditly and set an appointment, information, I had a response within 15 minutes and I received the information I was looking for. I received a call immeditly and set an appointment, I showed up and meet with Rick Kennedy and he had the vehicle pulled up and ready to drive. I was in and out within 1 hour. That has never happened before Wayne Akers understands how I want to buy! Thanks for the GREAT EXPERIENCE More

Found an F150 online in the trim I was looking for with a Found an F150 online in the trim I was looking for with a good price. I traveled over a hour to purchase it. The finance manager was cool, the prob Found an F150 online in the trim I was looking for with a good price. I traveled over a hour to purchase it. The finance manager was cool, the problem was with the sales lady, Erika K. As I was taking delivery of the vehicle, they could not locate the OEM manual and the sync system manual. Also contained in the manual booklet is the card with the pin code for the keyless entry. So I left without knowing it. Erika K told me to call back in a few days and they would call a dealer closer to me and set up an appointment to get the key pad re-set, and they would also find me a set of manuals. I called 5 TIMES ! And every time I got the same response ''I'm Gonna Look up the deal and call you back'' Calls never returned, but they surely were returned proir to purchase. I figured after multiple phones calls I'd finally e-mail the sales manager, never got a response. I realize it's just a few manuals, I am not a petty person. But it's the principle and I paid 30+k for a truck and cannot even use the keyless pad to get in. The helpfulness rapidly dwindled after the paperwork was signed. Pretty crappy if you ask me. More

Bought a car there -- list price $17,000 -- actual price after fees $32,000. Brought the car in multiple times over a year for A/C issues and 2 weeks after the $3000 extended warranty expires they finall after fees $32,000. Brought the car in multiple times over a year for A/C issues and 2 weeks after the $3000 extended warranty expires they finally says "Oh yeah, it's the compressor" -- that will be $1,300 -- and oh yeah, you need whole new motor mounts -- we just forgot to mention that before ... More

Brought in my truck for service on a recalled item, while I was there I asked to have a drivers side mirror replaced, the price with labor was never disclosed prior to work being done. I had called ahead abo I was there I asked to have a drivers side mirror replaced, the price with labor was never disclosed prior to work being done. I had called ahead about the cost and they quoted me a price and then changed it when I said someone else quoted me a lower price. I believed the price to include labor (because when I called a parts store it was $20 and at Wayne Akers it was $40). When I questioned the price he basically said I should have known there would be a labor charge (As I was checking out, I was told that the work was quite difficult to replace the mirror and that's why it cost $40 for labor). Customer service called inquiring about my experience, when I explained that I had a poor experience, she said a manager would call me and she would "handle it". I never received a call back. The next day I called to inform someone that the mirror they replaced had fallen out because it was not installed correctly (one of the clips was bent over and not even in the hole), the same service agent said the mgr had been on vacation that's why he didn't call me back and that she would have him call me back, I'm still waiting for that call. More

my wife and I travelled 3 hours to the dealership and we weren`t even offered a drink when we arrived. There is no coffee pot or drinks machine in the showroom and it was only by luck that we found one in t weren`t even offered a drink when we arrived. There is no coffee pot or drinks machine in the showroom and it was only by luck that we found one in the service department. Our salesman appeared to be dealing with several customers at the same time and we were left for long periods alone in the showroom. I had already agreed to buy the truck on the internet so I suppose the salesman didn`t have to try very hard to please us but I was spending $28000.00 cash and I expected better service. At the end of the transaction, I was given a temporary plate and told to go to the nearest car accessory shop and buy a plate and two screws to fit it to the truck as there weren`t any that fitted at your dealership!!!! On the up side, the truck was fantastic, much better than I expected, it`s just a pity that what should have been an enjoyable experience was spoiled for us. I love the truck but in all honesty, I wouldn`t recommend Wayne Akers Ford. Sorry. More

I am not a person to give out praise unless it is truly deserved. Wayne Acres Ford gets a A+ when it comes to ethics and customer satisfaction AFTER the SALE. That says alot about a company... to get ethic deserved. Wayne Acres Ford gets a A+ when it comes to ethics and customer satisfaction AFTER the SALE. That says alot about a company... to get ethical treatment after you leave the lot. I am extremely pleased with my purchase and their reliability to stand behind their cars. Rolando Santiago is the best salesman... so if you go to Wayne Acres please do ask for him he will get you the best deal. The service department treated me like I was their number #1 priority and even followed up with a customer service call later. Please do not go anywhere else this is going to be your best dealer especially if your looking for honesty, ethics and quality products. I do not mind signing my name to this as it has been an honor to be their customer, thats how good this dealer made me feel before and after the sale. When I ever decide to buy another vehicle it will also be with this dealer. Deena Kalinowski More

I went to Wayne Akers to have some scheduled service work done on my 2004 F-250. The service writer really nice guy. The waork its self was dissapinting at first because my truck was brought back me with a b done on my 2004 F-250. The service writer really nice guy. The waork its self was dissapinting at first because my truck was brought back me with a bunch of grease all over it. Also they left the transmission drain plug loose and so it was leaking tranny fluid ion my drive way. I was really upset and called James and let him know sbout the situation. He then asked me to go back to the dealer so that the lesks could be fixed. I agreed and took the truck back the following morning at which point I was introduced to Nick Ramos who is the Quick Lane manger. Mr.Ramos spoke to me and had my work redone on my truck and was very nice. At the end Mr.Ramos went above and beyond to take care of all my issues and I really appreciated that. In the end I was very happy with my experiance. More

HAD THE WORST EXPERIENCE BUYING A CAR HERE. I WAS QUOTED HAD THE WORST EXPERIENCE BUYING A CAR HERE. I WAS QUOTED A PRICE PRIOR TO TEST DRIVING. THEN WHEN I GOT TO THE PAPERWORK, PRICE WAS TOTALLY DIFFERENT HAD THE WORST EXPERIENCE BUYING A CAR HERE. I WAS QUOTED A PRICE PRIOR TO TEST DRIVING. THEN WHEN I GOT TO THE PAPERWORK, PRICE WAS TOTALLY DIFFERENT. SALESMEN TOLD ME THAT HE GAVE ME THE PRICE OF THE CAR WITH MY TRADE IN CALCULATED ALREADY. HE STATED NOTHING LIKE THAT AT THE BEGINNING. I SIMPLY ASKED FOR THE ASKING PRICE OF THE CAR, WE WERE NOT EVEN IN HIS OFFICE YET.I FELT AS IF THEY TOOK ADVANTAGE OF MY YOUNG AGE AND ASSUMED I WAS AN IDIOT. More