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Wayne Akers Ford

Lake Worth, FL

4.5
3,931 Reviews
Welcome to Wayne Akers Ford, Where customer service is our passion! Here at Wayne Akers every employee is dedicated to providing world class customer service. That is why we continue to improve every day and maintain a "whatever it takes" attitude. We feel that buying or leasing a vehicle should be easy and hassle free. Simply put we are dedicated to your complete satisfaction. You, our customers and friends are ultimately at the heart of all that we do. We strive day in and day out to constantly exceed your expectations. Our state of the art facility is designed for your comfort, from our beautiful customer lounge to Free WiFi and coffee. Please take some time, browse around our website, and get to know us. If at anytime you have any questions or comments, please do not hesitate to contact any of our employee partners empowered to do "whatever it takes" to make your experience exceptional. We look forward to seeing you soon so that we may personally welcome you to the Wayne Akers Family!
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2000 10th Ave N

Lake Worth, FL

33461

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Showing 3,931 reviews

August 04, 2021

I contacted the dealer before I made my appointment to verify the parts were in stock, Edriz was very helpful in verifying that for me. When I arrived for my appointment Frank checked me in promptly. More

by Jim G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edriz Solares, Frank Neives
Aug 05, 2021 -

Wayne Akers Ford responded

We always strive to go above and beyond to make sure every need of our customers are met. Thank you for taking the time to leave us positive feedback and we look forward to seeing you again!

August 04, 2021

I thought I was bringing my truck to a better dealer to get some work done but I guess not. I live in loxahatchee. Still waiting for a phone call to get truck finished. My truck is under warranty and I cou More

by Matthew J.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Check paperwork for service writer
Aug 05, 2021 -

Wayne Akers Ford responded

We greatly appreciate you reaching out and would like to apologize for any inconvenience that has occurred for you. This is certainly not our goal, as we aim to provide each person with the absolute best in customer service, and we are disappointed when this is not the case.

Aug 06, 2021 -

Matthew J. responded

Good afternoon, I appreciate the call back finally that I received yesterday. I just ask for good customer service. Why did it have to take me to fill out a survey to finally get an answer. The service writer is upset I get that so am I just want my truck taken care of and finish. I still have the same issue from the original time I brought it there and to another dealer with a vibration that nobody can figure out. But I got nowhere on that. Not sure about what Ford standards are but it’s not about the customer anymore.

August 03, 2021

It was a great experience with excellent service. I was not pressured or rushed. They listened to my wants and delivered exactly what I requested. I have purchased multiple vehicles from Wayne Akers Ford More

by LISA.HULL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Torres
Aug 05, 2021 -

Wayne Akers Ford responded

Thank you so much for taking the time and leaving us such positive feedback! We are here to serve you with anything that you need with the best customer service you can find in the industry. Thank you for your trust and we hope to see you again soon!

August 03, 2021

Had to wait a bit because there was no one to greet you in front like normal. No one acknowledged me until after 8 mins. Took two hours for a reg oil change. More

by Karen_bardales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa
Aug 05, 2021 -

Wayne Akers Ford responded

We always strive to go above and beyond to make sure every need of our customers are met. Thank you for taking the time to leave us positive feedback and we look forward to seeing you again!

August 03, 2021

I had an appointment. I was greeted an processed in a timely manner. I was advise what I needed without feeling extras were suggested. I would highly recommend this location for buying and or services. More

by DEME4656
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Buchanan
Aug 05, 2021 -

Wayne Akers Ford responded

Thank you so much for taking the time and leaving us such positive feedback! We are here to serve you with anything that you need with the best customer service you can find in the industry. Thank you for your trust and we hope to see you again soon!

August 03, 2021

Diego, J.P. and the beautiful young lady in Finance are amazing. You should be proud to have them on your staff. Thank you. Jon Ferreira More

by JONKACEE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego J.P, Rick Kennedy
Aug 05, 2021 -

Wayne Akers Ford responded

We always strive to go above and beyond to make sure every need of our customers are met. Thank you for taking the time to leave us positive feedback and we look forward to seeing you again!

August 02, 2021

The negotiations were no nonsense, and to the point. Which is exactly what I was looking for. The price of my truck was very fair in this crazy market. I found all the personnel were friendly, knowle More

by BARRYMAXWELL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kennedy
Aug 05, 2021 -

Wayne Akers Ford responded

We always strive to go above and beyond to make sure every need of our customers are met. Thank you for taking the time to leave us positive feedback and we look forward to seeing you again!

July 30, 2021

I bought the service plan. It was easy to get a reservation, and it took less time than I expected. The waiting area was great. The Service person was nice and efficient. More

by KURTHYDE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
unknown
Aug 05, 2021 -

Wayne Akers Ford responded

We always strive to go above and beyond to make sure every need of our customers are met. Thank you for taking the time to leave us positive feedback and we look forward to seeing you again!

July 29, 2021

Excellent service I really appreciate it..Mariel is Excellent service I really appreciate it.. Mariel is wonderful super professional and so dedicated to every detail… thanks I definitely come back for More

by GONZALEZMARIEL29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kennedy
Jul 29, 2021 -

Wayne Akers Ford responded

We always strive to go above and beyond to make sure every need of our customers are met. Thank you for taking the time to leave us positive feedback and we look forward to seeing you again!

July 29, 2021

Did not receive call back on my vehicle in a timely manner. Nobody ever wants to answer the phones at the service department. Customer service lady not pleasant or helpful. Didn’t want to let me sign More

by RMA3695
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kennedy
Jul 29, 2021 -

Wayne Akers Ford responded

We greatly appreciate you reaching out and would like to apologize for any inconvenience that has occurred for you. This is certainly not our goal, as we aim to provide each person with the absolute best in customer service, and we are disappointed when this is not the case.

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