Wayne Akers Ford

Crooks! Sold my 80 year old dad a true lemon of a truck. Said they'd fix it, but now they won't return his calls. He sat for FOUR HOURS waiting to see the gen Sold my 80 year old dad a true lemon of a truck. Said they'd fix it, but now they won't return his calls. He sat for FOUR HOURS waiting to see the general manager but was finally told that the manager was too busy, and won't return a call to set up an appointment. CROOKS! More

Service department Went to service department on 5/30/2016 for appointment that was scheduled and even got email reminder on 5/29/2016 only to find service closed. I th Went to service department on 5/30/2016 for appointment that was scheduled and even got email reminder on 5/29/2016 only to find service closed. I think that the service department is very poorly ran and have no idea what they are doing also the department has no regard for people's time. More

Damaged my car for the last time Bought a really poor built Mustang GT, 2015. From week 1 it has been in the shop and every time it comes back it's DAMAGED. Now, things happen, and th Bought a really poor built Mustang GT, 2015. From week 1 it has been in the shop and every time it comes back it's DAMAGED. Now, things happen, and they have stood behind their qork good or bad until today. I went in for tires, got garbage replacements, rims were damaged, they replaced them. New tires came in, they were mounted without incident. Got a nail, have a wareanty package. Went in for a patch. Car came out with damage to the hood and trunk. I detailed the car 1 day before this. Their lawn people also covered it in clippings, so they detailed it. Somewhere in between my car going in, gettung the patch in the tire, getting thrashed by the lawn guys, then detailed, got dented pretty bad on the trunk and noticably in the hood. This is 1 of many things gone wrong there. Every bitnof work had been subpar and cause for mento return, 2, 3 and 4 times for simple things to be resolved. I showed the manager, Rob, a nice person, but he said he's taking NO RESPONSIBILITY. Overall, the Mustang I have is garbage, mechanically, the engine is fine, although they put a 50/50 blend in it 1 time, that left me covered in gas/oil smell everyday for 2 months. They did that too. I have had NO LUCK with Fords or Ford dealerships. 2 Mustangs, a 2o14 and a 2015. Ford bought abck the 1st under the Florida Lemon Law, gave me a discount on a new one, and the dealer experience with the 2nd, although they're NOT BAD PEOPLE had been horrific and I cannot give them day after day of my life for their errors. I will be paying for the dent removal myself, taking 4K and dumping this car pile.of sheet for a REAL CAR. For 40K, weekly issues, no loaner, mointing rental and extra expenses on a 49K payment have left me FURIOUS! I made a vow to never figjt with anyone again recently, so I will post this review and take my business elsewhere for good. Again, Individually they are nice people and I've been made to feel appreciated, but the incompetence and consistent damage, substandard work and an over garbage cat eg - driver body panels rubbed and although bet out of eachothers way, "cannot bebfixed withou cutting it open" apparently it's structurally defective. - hood flies around at 65 mph, been adhusted and in shop 3X, no good ever. - rear window leaked, was fixed, came back with inoperable radio and bluetooth never worked properly again. - damage 2 rear wheels changing tires, but have since replaced the defective equipment and performed the same work without incident. - put wrong oil, a blend instead of full synthetic, resulted in 2 kr 3 months of torture of oil/smoke smell on me and passengers, coming in through the vents! Had itndrained and replaced with synthetic 2x and subsided. - this week, spaghetti monster as my witness, went in for a simple patch, they never balanced the wheel, got on I95 and it was like Jodi Foster in Contact when she's in the pod and its was shaking the chair loose! Took it back in, waited 4 hours (while I am sure they decided to stick me with their damages to my car) saw it outside, covered in grass clippings. Showed Rob, he sent it to detail, got it back and when I looked down from.my balcony when I got home, Isaw the first dent on the hood. Took it back tonshow him and get the wheel balanced, they did that, got ot back, looked good under the covered service area. Got home, looked down and see 2 huge dents in the trunk now, they know it was there. I WILL NOT BE GOING BACK EVER AGAIN, NOT FOR SERVICE AND I GIVE UP! I'M TURNING THIS GARBAGE BACK OVER TO FORD THROUGH THEIR BUY BACK PROGRAM, AGAIN OR TRADING OUT AT A LOSS TO SACE MY SOUL! OWNED SINCE 7/4/15 BEEN IN SHOP 20X FOR WARRANTY, SERVICE AND DAMAGE RESOLUTION. HAVE BEEN WITHOUT IT FOR WARRANTY/DAMAGE REPAIRS OVER 3 WEEKS. NICE PEOPLE, HORRIBLE CAR AND DEPLORABLE SERVICE QUALITY. More

Great Experience I was very happy with Andrew Bisaccia. He helped me find an amazing car and the customer service he provided was top notch. I would absolutely recomme I was very happy with Andrew Bisaccia. He helped me find an amazing car and the customer service he provided was top notch. I would absolutely recommend anyone to this dealership, the people there are friendly and Andrew did such an amazing job guiding me through this whole process of buying a car. Thank you so so much for all you did! More

Do not buy a used car from this dealership We bought a used PT Crusier from them with them assurances that all maintenance was up to date. It wasn't. The timing belt should have been replaced We bought a used PT Crusier from them with them assurances that all maintenance was up to date. It wasn't. The timing belt should have been replaced 30,000 miles ago and any average service department would have known it. Sure enough it went out and almost destroyed the car. Although the profess to be customer orientated, they refuse to participate in the repair costs. More

Rolling Out w/an F-150 Worked with Brandon Block. He was efficient but needs to brush up on a few things related to pre-certified. He took us on a good test ride and hon Worked with Brandon Block. He was efficient but needs to brush up on a few things related to pre-certified. He took us on a good test ride and honored the Internet price $4k off the sticker. He also extended the warranty by 50k miles More

The Manager needs to learn customer service I don't typically write negative reviews, but after no apology or any kind of response from the managers and owners of Wayne Akers Ford for their acti I don't typically write negative reviews, but after no apology or any kind of response from the managers and owners of Wayne Akers Ford for their actions, I'm going to have to do this. My husband had a leased Ford Escape that was due to expire January 2016. Unfortunately he passed away 12/5/15. My stepson contacted Ford and they kept saying that, due to the circumstances, they would pick up the car. They never showed over a 2 week period and it was emotionally upsetting to see his car setting in front of the house. After calls to the leasing agent, Mike Lee, with no response, I drove the are to the dealership to drop it off. I met with Manny, the manager and I wanted to know why Mr. Lee never called me back. He snapped at me and said, "I don't know!" That was the beginning of a horrible experience. The last thing I told him was that I was so hurt because I lost my husband and the car had been sitting for 3 weeks. He said, "It's not my fault your husband died, so have a nice day!" I was horrified and had to walk home 2 miles. I'm 70 years old and there was no concern, no empathy, no care, no nothing. I will NEVER forget how I was treated at this dealership. I wrote a letter to the owner and he has not responded. I will tell everyone I know to never go there for any reason, but if they want to be disrespected and dealt with rudely, then that's the place to go. More

Thanks Brad in service and Kathy courtesy drive! Great experience at service department. Brad in service was so helpful and Kathy the courtesy driver. Nice tour! Worth taking the warranty. Car done b Great experience at service department. Brad in service was so helpful and Kathy the courtesy driver. Nice tour! Worth taking the warranty. Car done before promised time. Thanks! More

Price for vehicle higher than quoted. :-( I walked In and asked about a vehicle. Was immediately given a price of $41,000. The sticker was around $45,000 so I started with financing. I was fir I walked In and asked about a vehicle. Was immediately given a price of $41,000. The sticker was around $45,000 so I started with financing. I was first told my interest rate was going to be 8.75%. I wasn't really happy with the monthly payment and I told them that. Well all of a sudden I miraculously qualified for 1.8% financing. But now in order to get that rate I lost $2,000.00 in incentives. I understood that and with the lower rate I would still be saving. Well when it came time to sign the paper work the price was now $45,000. It should have been $43,000. I said something to the finance guy who said well this comes off the top and this goes on the bottom. ?????? Anyway long story short then ended up putting price at $44,000. And would not give me my friends and family discount. I also had problems with the sales guys when the vehicle had to be serviced. Not their problem once you sign on the dotted line. They don't realize this experience has cost them 3 additional sales opportunity's of a very expensive vehicle. More

Bad service Several months back my 05 F150 started running rough and I took it to another dealer for service. My plugs were changed (at 130,000 miles) along with Several months back my 05 F150 started running rough and I took it to another dealer for service. My plugs were changed (at 130,000 miles) along with boots and 1 coil pack. Last week I started to experience the same symptoms, running rough. Since I work in Lake Worth I took it to Wayne Akers and explained what had happened before expecting another coil to have gone bad. Now there is 155,000 miles on the vehicle. I was called a couple of hours later and told my entire engine was shot, a thrasher washer on the crank was damaged and "slipping back and forth" blocking oil ports and oil from reaching the top of the motor. I told the service writer I would come and pick up my truck. Once there I was greeted by a rather angry and belligerent service writer apparently with a "need to be right" complex rather than listen to a customer. The "technician" also appeared with my truck and explained they don't fix this issue because of the miles on the vehicle, only replacement was offered. At $8100...... He also explained the "thrasher washer" was in the center of the block. I had looked it up the night before and know it to be in the front of the crank. None the less I babied my truck up to Stuart to Advantage Ford, where I had experienced terrific service prior and dropped it off at about 7pm. The next morning at about 9am I received a call from the technician at Advantage telling me there was nothing at all "wrong" with my engine other than a several lack of oil, had anyone at the other dealership bothered to check the oil level? It was due for a change so of course I had it drained and replace and now for a week my truck runs like it always had.....perfect. Having never experienced this truck "loosing" oil in between servicing I can't imagine where it all went. I only had 4500 miles since its last change. The truck does not burn oil nor are there any leaks. There is however a service bulletin on this issue of the thrasher washer which in all honesty should be covered by Ford, but that's another story. This engine is fine! I will never recommend nor bring my own vehicle to this dealership for service of any kind. More