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Wayne Akers Ford

Lake Worth, FL

Overview
Employees
Reviews
Vehicles
4.5
3,678 Reviews
Welcome to Wayne Akers Ford, Where customer service is our passion! Here at Wayne Akers every employee is dedicated to providing world class customer service. That is why we continue to improve every day and maintain a "whatever it takes" attitude. We feel that buying or leasing a vehicle should be easy and hassle free. Simply put we are dedicated to your complete satisfaction. You, our customers and friends are ultimately at the heart of all that we do. We strive day in and day out to constantly exceed your expectations. Our state of the art facility is designed for your comfort, from our beautiful customer lounge to Free WiFi and coffee. Please take some time, browse around our website, and get to know us. If at anytime you have any questions or comments, please do not hesitate to contact any of our employee partners empowered to do "whatever it takes" to make your experience exceptional. We look forward to seeing you soon so that we may personally welcome you to the Wayne Akers Family!
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2000 10th Ave N

Lake Worth, FL

33461

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Showing 3,678 reviews

December 03, 2021

We have worked with Cesar before he has really helped us out in the past I have not liked any car dealership but Cesar makes it very simple to like an easy and a good experience for us. More

by MALISE1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar schultz
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Dec 04, 2021 -

Wayne Akers Ford responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

December 03, 2021

No call back from Sale's manager. . Money owed to me no communication. I put another deposit for another vehicle and no call More

by SD055615
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken
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Dec 04, 2021 -

Wayne Akers Ford responded

Thank you for your response and rating. We would like to obtain more information for your situation so we can better assist you. We have already forwarded your brief details to our team for review; in order for the team to be able to get in contact with you to resolve your situation, please include your name, contact information, and nature of any concerns to social@wayneakers.com and we will be happy to help you. Hope to hear back from you soon.

December 02, 2021

Yvonne is my guy at the service center and he went above and beyond to take care of me! I am very very happy with his service. More

by BFJT52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris in body shop was very helpfull, Rick Kennedy
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Dec 02, 2021 -

Wayne Akers Ford responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

December 02, 2021

All the employees were wonderful. Everything was explained to me and were very trustworthy . I felt very comfortable there. More

by Peppermint
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Traci and Jim and Lenny, Rick Kennedy
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Dec 03, 2021 -

Wayne Akers Ford responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

December 01, 2021

I had a water leak in my trunk and took the car to WAF; the first visit didn't fix it and I had to take it back again, hopefully the second visit took care of the leak, we will soon see when it rains . More

by JOSEFEBLES1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jovany
Report | Print
Dec 01, 2021 -

Wayne Akers Ford responded

We appreciate your 4-star response! We will be here for any needs you should have in the future. Have a wonderful day!

December 01, 2021

Very long wait time advises to come early still waited 1hr and 30minutes more which wasn't right since they called to notify me the car was about to be done. The call I recieved was at 430 More

by Jenn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na
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Dec 01, 2021 -

Wayne Akers Ford responded

Thank you for providing us with your feedback, Jenn. We do apologize for the wait time you endured while on-site with us. We have included your feedback to the team for review and correction so this does not occur in the future. Thank you again and have a great day!

December 01, 2021

Appointment delayed 3 hours. 2 technicians called in sick. They put me in the system I went home and they called me when they could do the work More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kennedy
Report | Print
Dec 02, 2021 -

Wayne Akers Ford responded

Thank you for alerting us to your situation, Jim. We do apologize that you were not able to have your vehicle serviced when you arrived. We will be happy to get attention on this matter with you and we have already forwarded your feedback to the team for review. In order to have our associates contact you directly, please include your name, contact information, and nature of any concerns to social@wayneakers.com. Hope to hear back from you soon.

December 01, 2021

My car was sitting there for a month before they started working on my car giving me the around telling me weeks after week my cars gonna be done but it was never touched More

by ROMARIOCHARLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dennis, Rick Kennedy
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Dec 02, 2021 -

Wayne Akers Ford responded

Thank you for taking the time to provide us with feedback on your situation, Mario. We do sincerely apologize that the repairs to your vehicle have not yet been completed but we can certainly help you in that process. We have included your information and feedback to our team for review and immediate action; they will be contacting you directly to address the matter. Have a great day!

November 30, 2021

Service was done on short notice and good communication throughout. After payment, no follow up on quote request for another repair and inspection sheet not provided. More

by Dal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kennedy
Report | Print
Nov 30, 2021 -

Wayne Akers Ford responded

Thank you for providing us with your feedback. We do apologize that we did not provide an inspection sheet to you during your service visit. We will be happy to send a copy out to you if you can provide us with your name and contact information to social@wayneakers.com. Hope to hear from you soon.

November 30, 2021

I don’t know the purpose of the outside podium when you pull in. I saw employees wearing Wayne Akers t shirts that are talking and not once anyone asked if I needed assistance. I walked inside the quick la More

by ALEX3RN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Nov 30, 2021 -

Wayne Akers Ford responded

Thank you for providing us with your feedback. We do apologize if our associates did not greet you upon your arrival. We will speak with our team regarding daily practices to avoid this instance in the future. We hope to see you again soon.

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