Way Scarff Ford in Auburn

Our 2005 Mustang wouldn't start, got towed to Way Scarff. Needed a fuel pump, pump control unit and some other things. Pump has been discontinued by Ford, they had to get aftermarket unit from NAPA, cost the Needed a fuel pump, pump control unit and some other things. Pump has been discontinued by Ford, they had to get aftermarket unit from NAPA, cost them $311. WS billed me $541 for that part, a $230 overcharge. The control unit is a Ford part, list price of $191, but can be had from Ford for $98. WS billed me $229 for the control unit, a $131 overcharge. Total bill was $3,927 which includes the total overcharges of $360. I complained to my service advisor with no satisfaction. He offered me a "free" oil change next time, nothing more. Unacceptable. I sent multiple messages to Way Scarff's general manager. No one there has bothered to call or message me back regarding these overcharges. I have been a customer at WS for decades, have always been satisfied-- until now. Overcharging for parts is neither appropriate or appreciated. I will no longer use Way Scarff Ford for any reason. Appears that customer satisfaction is no longer available at WS. It has been supplanted by greed and profit maximization. My getting ripped off by these people happened once, and that's enough. My business is going elsewhere. More

Thankful for the experience at way scarff Ford. Excellent customer service all around. Will be referring over all my family and friends 👍🏼👍🏼 Excellent customer service all around. Will be referring over all my family and friends 👍🏼👍🏼 More

I was very pleased with our sales lady Amber, very professional, and helpful. She work very diligently for us. professional, and helpful. She work very diligently for us. More

We talk to amber about a jeep That she had posted on Facebook. And everything just fell right? Facebook. And everything just fell right? More

Really need experience with Way Scarff Ford. Body used vehicle here with them. Very transparent pricing. Super easy to work with. Body used vehicle here with them. Very transparent pricing. Super easy to work with. More

Anthony was a pleasure to work with very knowledgeable of product and very easy to work with. I recommend way scarff ford for their pricing ! product and very easy to work with. I recommend way scarff ford for their pricing ! More

Will Pierce was great to work with. I knew this was the place to go because I pulled up the website and the first pre owned vehicle I saw was the Ford Escape Titanium! It was meant to I knew this was the place to go because I pulled up the website and the first pre owned vehicle I saw was the Ford Escape Titanium! It was meant to be. Thank you Way Scarff Ford! More

Jordan Scott was a huge delight to work with! He went out of the way to fight for the best price. He also helped me secure a low rate! Needless to say I'll always recommend him! He went out of the way to fight for the best price. He also helped me secure a low rate! Needless to say I'll always recommend him! More

I’ve bought several vehicles from Way Scarff over the years. This was another very good experience… like usual. Jordon was our sales rep this time and he was very good and helped us get everything set years. This was another very good experience… like usual. Jordon was our sales rep this time and he was very good and helped us get everything set up on the vehicle before we left. Very good More

Amazing experience Anthony in sales was perfect in getting me what I wanted and finding the best deal getting me what I wanted and finding the best deal More