Watsonville Ford - Service Center

great service experience from start to finish. ..I wouldn't consider going anywhere else...will definitely be calling them next time I have any service needs ..I wouldn't consider going anywhere else...will definitely be calling them next time I have any service needs More

Vehicle was in for major service. Rita was very helpful explaining what should be done. And recommendations. When additional was discovered, she called and discussed with me. explaining what should be done. And recommendations. When additional was discovered, she called and discussed with me. More

Poor communicationAirbag recall completed on 3 visits!; Poor communication Airbag recall completed on 3 visits!; 1st the airbag was not available, 2nd airbag vin # did not get registered on recall, 3rd air Poor communication Airbag recall completed on 3 visits!; 1st the airbag was not available, 2nd airbag vin # did not get registered on recall, 3rd airbag finally completed More

I went in to Fix a recall issue (walked in as a single female) and they attempted to tell me that my master and slave cylinders along with my rotors (entire brake system) was in dangerous conditions. I h female) and they attempted to tell me that my master and slave cylinders along with my rotors (entire brake system) was in dangerous conditions. I had just gotten the car 6mo prior from Carvana after a 128 pt inspection. I was told they were so low that it was dangerous for me to drive, but then they said 1mm of brake pad was left…which means my rotors weren’t grinding as metal on metal. So I refused and said I would call back later, I scheduled an appointment with a local shop I took my last car with, there was 3mm and 6mm of brake pads left on my car (a brand new brake pad is 9mm). I feel like they were beholden to fix the warranty issue and saw who they perceived as a single uninformed woman come in with her car, they didn’t know my uncle has been a parts dealer for 40 years so I have more car knowledge and resources to call upon than the average woman. The worst part is they tried to act like my friend and that they were just trying to tell me like a “friend” what I needed to fix ASAP for my own safety (they quoted me $1000, and when I quoted the same thing at another car place it was under $600, and that included an oil change—which Ford dealership didn’t throw in!). I’m so tired of dealerships being a place that runs rampant for predatory practices against women. I will never take my car to this place for anything other than warranty (read: free and required for them to do free by law) jobs. More

I have all our vehicles serviced here(most Fords... Adolpho and Gina are always great..Will be back often for service... Well done thanks again... Fords... Adolpho and Gina are always great..Will be back often for service... Well done thanks again... More

As always, the service is great. Thank you, Adolfo, for making everything run smoothly! making everything run smoothly! More

Excellent customer service! Car was washed and ready to go as promised. We get all our fords serviced here. We had. Recall service, great job! go as promised. We get all our fords serviced here. We had. Recall service, great job! More

I bought my Explorer at the beginning of 2018 & have only brought it to Mid Bay Ford for service. The staff always goes above & beyond to provide excellent service & in a timely manner. They are always so brought it to Mid Bay Ford for service. The staff always goes above & beyond to provide excellent service & in a timely manner. They are always so kind & helpful. I would recommend this service department to any Ford owner. More

Outstanding service team!I have been taking my Ford to Outstanding service team! I have been taking my Ford to this dealership since January 2018. The service advisor, manager, mechanics, drivers, offic Outstanding service team! I have been taking my Ford to this dealership since January 2018. The service advisor, manager, mechanics, drivers, office staff, etc. are terrific. My car has been serviced thoroughly, promptly and professionally. My 2018 Focus ST has 52k worry free miles. The only expense to date- tires and speeding tickets. Thanks to Watsonville Service, I drive with confidence. I highly recommend this dealership, a unique old school, personal service department that provides 21st Century quality. More