Watson Chevrolet - Service Center

Poor service department and customer service. We purchased our SUV with Watson in 2014 and have used them for our oil changes etc. You think servicing your car with the dealership means quality, b We purchased our SUV with Watson in 2014 and have used them for our oil changes etc. You think servicing your car with the dealership means quality, but unfortunately this is not true. Recently we went to Watson for a new battery. We thought everything was great until we brought the car home and it started leaking fluid. We thought it was an unrelated issue so today we went to our family mechanic and found that Watson did not clean out the LARGE amount of battery acid that leaked out from the previous battery (a simple baking soda/water wash). We called Watson pretty upset as battery acid corroded some of the paint/bolts and a portion of our garage floor. We were met with a snotty rep who wouldn't help and a scripted supervisor who didn't give a rip either. We were told it was not their responsibility to clean up battery acid. We were also told if the mechanic saw acid when he changed the battery he would have cleaned it. Apparently NOT as the whole area was soaked with acid. Watson would not take responsibility for an issue they caused on a vehicle we purchased from them. We were offered zero apology and they refused to look at our car to make sure the current battery was not the one leaking. We will no longer use Watson for any future service or purchases. More

great service Everyone at Watson Cheverolet, was very helpful and caring and wanted to make sure that i retrieved my vehicle in a timely manner. Great Service. Everyone at Watson Cheverolet, was very helpful and caring and wanted to make sure that i retrieved my vehicle in a timely manner. Great Service. More

Great Dealership! I have found the service to be excellent (normally ask for Peter Henley). He is very professional and listens well. I appreciate the feedback on tim I have found the service to be excellent (normally ask for Peter Henley). He is very professional and listens well. I appreciate the feedback on time required for service and cost. Also, everyone in the service area is quite friendly and helpful. I also love the warm, gooey cookies! You have a very pleasant waiting area with fine amenities. More

Getting the Job Done!! Service trip was for August 22, 2016 not 25th. Myles Nichelson handled my issues excellently. I was in for service to replace the front windshield w Service trip was for August 22, 2016 not 25th. Myles Nichelson handled my issues excellently. I was in for service to replace the front windshield with a new factory glass as the original developed micro cracks. Additionally, a recall was handled on the heated seats and issues with hesitation felt in motor while at speed was also looked into and found to be normal according to GM tech bulletins #PIP5405A. My experience with Watson service on my new 2016 Corvette has been excellent to date. More

Rip off Every time I take my car in to get something repaired they break something else and say it's my fault and expect me to pay more to fix it Every time I take my car in to get something repaired they break something else and say it's my fault and expect me to pay more to fix it More

Criminal...but then again, most service depts are.. I installed a new ignition switch and a new battery. Pretty standard stuff wouldn't you say? Car started and ran fine but had an occasional 10 minute I installed a new ignition switch and a new battery. Pretty standard stuff wouldn't you say? Car started and ran fine but had an occasional 10 minute delay because of the theft prevention system tied in with the ignition switch. This model car's theft prevention system required a "reboot" and that service is only available at a dealership......isn't that special......for $129. After two days, I get the estimate....over $700 A code related to thief prevention and some sort of door sensor was detected. Battery replacement was recommended. Battery replacement? That was all I needed to know about this service department. I told them NOT to repair or replace ANYTHING. I picked up the car......it started fine without that intermittent 10 minute delay.....and paid their lousy $100 estimate fee. They were very friendly though. Another criminal car dealership was Bob Crumpler Nissan in Newport News, Virginia. He was famous for fraudulent warranty work charged to Nissan (among many other things). His actions filled the newspapers and were reported on cable news. I had a hand in his downfall. George, retired USAF radio tech More

Customer Service For your own good, do not go to this service center. You're better off going somewhere else. Lack of customer service skills is apparent. For your own good, do not go to this service center. You're better off going somewhere else. Lack of customer service skills is apparent. More

Tell me, how does a rat melt a piston? I sent my 1998 k1500 to Watson after talking with GM warranty about my brand new 20k mile engine that randomly broke down for seemingly no reason what I sent my 1998 k1500 to Watson after talking with GM warranty about my brand new 20k mile engine that randomly broke down for seemingly no reason whatsoever. I ordered the engine and had it installed 2 years ago almost to date and then suddenly boom. My boyfriend and my dad, one of which is a trained technician, decided to open up the motor after finding no other reason as to why it would have failed. Remembering the motor was barely 2 years old, we decided to pursue warranty about it because there was clearly no cause of the breakdown other than an internal flaw in the motor itself. I should have known as soon as I heard that the service advisor was rude to the tow-truck driver I sent, shouting at him totake it back, take it back, it's not under warranty!" forgetting that I told them the night before that it was THE ENGINE only that was warrantable. But I digress, I got a call from a gentleman I presume to be the service writer who asked for more information on the vehicle, and to him I had to reiterate that I bought the crate motor from GM and the warranty department stated that even though it was disassembled, to have a GM certified service department look at it. The key words there being that we had told warranty that the engine was already in pieces, and they said to go ahead and tow it in. Now here comes the problem. I was given another call from who I presume was the service manager since he was the one to contact warranty for information, and this gentleman proceeded to tell me my engine was not warrantable because it was disassembled. What? So you're telling me that GM warranty themselves sent us down to Watson ONLY to have them say it wasn't warrantable for something we explicitly asked about? I couldn't believe it, if that was the case then wouldn't GM have told us to not even bother if it was already taken apart? AND to top it all off, the service manager then proceeds to tell me that there was rat damage (that CLEARLY wasn't have been there when my dad and boyfriend tore into it because THEY WOULDN'T HAVE TORN IT APART IF THEY HAD SEEN RAT DAMAGE, we wouldn't even have SPOKEN to Watson if that was the cause). Both warranty and the service manager are sticking to this story. That even IF someone said they could warranty it disassembled, they still wouldn't do it because the rat damage may have caused the breakdown. Again I ask WHAT? How in the name of God could a RAT melt a PISTON with the engine completely sealed?? Sure if the rat had been there prior it would've chewed a couple wires but no amount wire chewing could've caused THAT KIND OF MELTDOWN IN THE FIRST PLACE. Needless to say I am extremely disappointed in both Watson's service department for lying to GM warranty and then in turn GM lying to us. I love my truck, I would've loved to get it fixed, but with this giant tow bill I've been stuck with (because both companies refuse to pay for wasting my time saying it could've been covered) guess what? I'll have to go buy a Ford. More

this organization is criminal If I could give a 0 star review, I would. We had our car in for service a couple weeks ago, and of course parts needed to be ordered so they had to ke If I could give a 0 star review, I would. We had our car in for service a couple weeks ago, and of course parts needed to be ordered so they had to keep it longer than they anticipated. We were about to go on vacation and were told the car wouldn't be ready until after we had already left, so wouldn't be able to pick it up until we got back. While the car was still being serviced, there was a large hail storm that swept through Tucson. When my husband went to pick up our car, they had driven it up and it was covered in water even though the lady checking him out said that they didn't have a chance to wash it yet (even though they had it three extra days...?), and it hasn't rained in a couple days. My husband didn't think too much of it until he was walking out of work and because of the light hitting the car, noticed dimples all over the hood, top, and trunk from hail damage. We called Watson immediately and they told us there's nothing they could do because it was an "act of God" and "not to worry because your insurance will cover it." Um, no. If I returned their loaner vehicle damaged, I don't think they'd hesitate for a second to go after me for the repair. After speaking to the service manager, it was clear he had zero desire to help us or make it right. He didn't seem at all upset that they had obviously sprayed our car with water right before they drove it up to us to try and hide the damage. So not only did they not disclose the damage, they tried to hide it! We plan on filing a complaint with the BBB, USAA (since we used their incentives to buy the car in the first place), and will be going to the media. This is criminal. There's no way we should be paying our $1000 deductible out of pocket to fix a vehicle that was damaged in their care. Plus, once we file a claim with our insurance, our car will now have a record of being damaged, meaning that the value of it is lower due to the incident. I know Watson will be filing a claim to their insurance to fix all of their cars that were damaged with hail, but they won't add the customer cars that were in for service which were also damaged? Not only will we never go to Watson again, but we will be sure to tell anyone and everyone we know to avoid them at all costs since they're a criminal organization. More

Corvette Service I've had my 3 C6's and now my C7 Corvette serviced by Watson. I've had nothing but top notch friendly and attentive dealings with their service depart I've had my 3 C6's and now my C7 Corvette serviced by Watson. I've had nothing but top notch friendly and attentive dealings with their service department. Peter Hindley & Ziv Baker are top notch. And, most importantly, the service work was always completed on time, the 1st time. More