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Watson Benzie, LLC - Service Center
Benzonia, MI
10 Reviews
10 Reviews of Watson Benzie, LLC - Service Center
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October 18, 2023
So glad we found Watson Benzie, a great service department with knowledgeable, professional, friendly staff. The entire service staff have been great. Would highly recommend this dealership for sup department with knowledgeable, professional, friendly staff. The entire service staff have been great. Would highly recommend this dealership for superior service and customer experience. More
by Guy W
Employees Worked With
Kristi, Will, express service.
August 07, 2023
I went in for service and was told they could not even look at my car for three months. How is that at all useful for anyone needing service!? Got an appointment in Traverse City the next day and had the look at my car for three months. How is that at all useful for anyone needing service!? Got an appointment in Traverse City the next day and had the dangerous problem solved in two hours. Thanks for nothing! More
by none
Employees Worked With
no one would help me
December 31, 2021
Excellent service department. The advisors are friendly, good listeners and very thorough. The driver's window on my truck fell into the door one cold winter day. The dealership was busy, but they fit me good listeners and very thorough. The driver's window on my truck fell into the door one cold winter day. The dealership was busy, but they fit me in and fixed it in a couple of hours. Since then, all of our service work is done at Watson Benzie. More
by Hinterlander
Employees Worked With
All of them
November 23, 2021
Went in with a low tire possibly a nail or something, was told they had no time. I said to look at a tire? Fast lane attendant was very cold and impersonal. Refused me service, said come back tomorrow. I had told they had no time. I said to look at a tire? Fast lane attendant was very cold and impersonal. Refused me service, said come back tomorrow. I had until now been a loyal Watson customer. Went down the road to Tire Express (of which I had never been a customer before) which by now was approaching closing time. They were extremely busy and backed up also. HOWEVER, they understood my predicament, understood I was leaving for Thanksgiving and they took care of me right away. They found a nail, repaired my tire and had me on my way in about 10 minutes. Watson Benzie should look at this as the way customer service is supposed to be. (BTW, Matt (service manager) was not present today at Watson's). NOTE: Was contacted directly by Dirk Watson in reference to this situation.. We are very pleased with what he had to say and I will continue to be a loyal customer. This is and has been a really great dealership in both sales and service. I believe this was an unfortunate, isolated incident. Thanks Dirk for the call!. More
by JohnSedlock
Employees Worked With
Fast Lane Attendant
April 09, 2020
Service department We have brought our car in few times over the last few weeks to have different work done. The person greeting us at the service desk each time was We have brought our car in few times over the last few weeks to have different work done. The person greeting us at the service desk each time was Calvin. He was always helpful and friendly and we appreciate it! More
by Dkrich
Employees Worked With
Calvin
September 09, 2016
World Class Sales and Service I have been a customer at this dealership for 44 years and have had nothing but the most pleasant experiences every time. The service department is f I have been a customer at this dealership for 44 years and have had nothing but the most pleasant experiences every time. The service department is fantastic, not only servicing Chrysler products, but other brands too. I recently asked for the favor of urgent servicing of the brakes on a nice old Cadillac, and they stepped right up and ordered the correct parts immediately. They took the extra care of white glove treatment that the car deserved. The management at this dealership has been excellent, always the highest integrity all the way from Harold Case to Derek Watson. The sales personnel are the best. They find whatever you want, they're not pushy and they will deal. They are generous. More
by Stephen Clifford
Employees Worked With
Howard, Joe, Angie, Scott
August 07, 2015
Amazing sevice! Extremely helpful service department! They were amazing about fitting us in to get us back on the road (from out of state). Thanks so much! Extremely helpful service department! They were amazing about fitting us in to get us back on the road (from out of state). Thanks so much! More
by Jeepowner
Employees Worked With
Jor Hoch
August 26, 2014
This place is awesome! I was on a fishing trip with my son the weekend of August 9th and on Sunday the 10th I had my drivers side front wheel bearing go out. I was in Manist I was on a fishing trip with my son the weekend of August 9th and on Sunday the 10th I had my drivers side front wheel bearing go out. I was in Manistee Mi at the time and the dealership there didnt have the part and told me they could not get me in even after I explained to them I was from Ohio and had to be back to work on Wednesday. I asked for other dealership numbers and I called here. I spoke with Don in the service department and he said, bring it up ASAP and he would take care of me. After a half hour drive north it took all of 1 and a half hours to get me back on the road! I talked to several employees and they were all willing to assist me any way they could. I will be driving back to Benzonia for my next vehicle purchase! Thanks to all again it was a pleasure talking with you all. More
by Timber wolf 68
Employees Worked With
Don in service
