Watertown Ford Chrysler

I have always had extremely long waits when I have come to get my oil changed, easily 1 or more hours. But recently, I have had more severe issues. Earlier this year, I had problems with my 2020 Jeep no to get my oil changed, easily 1 or more hours. But recently, I have had more severe issues. Earlier this year, I had problems with my 2020 Jeep not starting. Luckily, I was able to get a ride to work that morning. So the following day, I took it in and was told that I needed to have my main battery replaced as a regular maintenance issue, but my auxiliary battery was "still good".I was also informed that my coolant lines need replacement. Not thrilled to hear this, but I was fine with it. What I WASN'T fine with, however, was that exactly 1 week after the diagnosis and repair, my vehicle wouldn't start again. Unfortunately, I wasn't able to get a ride to work and was forced into using a sick day. So once again, I took it in, and it was explained to me that the auxiliary battery that was "still good" 1 week ago was now bad and needed replacement. Well over an hour's wait and nearly $400 later, I was on my way and was good for a few months. My next and by far biggest issue happened when my check engine light on my 2020 jeep came on. I immediately drove directly to the dealership, where the technician wasn't able to get any conclusive results and had me book an appointment for 1 week later. Thankfully, I was able to go a week without any issues. Little did I know how much of a headache the next 1.5 months were going to be. The day of my appointment arrived, and I had my vehicle picked up while I was at work. After work was over, I called the courtesy ride, and they took me to the dealership. For the next 3.5 hours, I anxiously awaited results. It was almost closing time before the advisor told me that the transmission on my 2020 Jeep with less than 40k miles may need replacement. She couldn't say for sure and was going to have their transmission expert have a final inspection. I was then told there were no loaners available, but they could give me a ride home, otherwise, I was on my own. Fortunately, I was able to arrange a ride home on my own with a few stops beforehand. It was 3 days later when I finally got confirmation that my transmission indeed needed replacement, and a warranty inspector would need to look at it. I was also told there were still no loaners available. Meanwhile, I had to depend on someone else bending their schedule in order to give me a ride to work. Another week goes by, and I have no updates. So the person giving me a ride and I go in and request an update and a loaner. Understandably, they were getting annoyed with having to alter their schedule to provide what this place should've had lined up to begin with. It was only after vigorous demands that I was able to get a loaner that day. Meanwhile, this service advisor was quite frankly rude and treated our complaints like they were invalid and she had no time for us. 2 more weeks go by before I am informed that the transmission is covered by warranty and has been ordered. The expected arrival time and repair of the transmission is 3-4 weeks. 4 weeks go by, and I FINALLY have my vehicle back. I assumed that this would be the end of my issues for a while, was I ever wrong. About 1 week later, I get a call from my advisor informing me that the warranty was not going to be covering my transmission. The reason cited was my vehicle being totaled by hail damage and nothing else. Now I do understand this isn't 100% of their issue, but in my opinion, this is a failure of customer education and the warranty system. In order to resolve this issue, my advisor informed me that they were going to have my extended warranty coverage send an email to cancel my remaining coverage. I would then have to e-sign the document that the warranty company sends me, and the refund would be directed towards the cost of the transmission. They ended up canceling my warranty for me without informing me and demanded payment a week after I began waiting for the email I never received. More

Always bought our vehicles at Watertown ford. Why would we change dealerships with such great service Why would we change dealerships with such great service More

I dropped my new car off one of the many times for water leaks. When I dropped it off I happened to have the dash display of the tire pressures visible. All the tires were showing good. 20 minutes later leaks. When I dropped it off I happened to have the dash display of the tire pressures visible. All the tires were showing good. 20 minutes later they drove my car out and said the issue was fixed. I got in the car and immediately the low tire warning came on. The rear tire was very low. I went back inside and said I had an almost flat tire. They sent someone out to remove the wheel and check the tire. They found no issue with the tire, installed it and charged me $20 plus tax. The next day the tire was flat. I pumped it up and drove to another shop to have the tire repaired. The other shop person immediately saw a nail in the outer sidewall between the tread and sidewall which warranted new tire, $235. I was told it was almost impossible to have this happen accidentally, which made me believe this was done on purpose somewhere. My warranties are over. Watertown Ford Chrysler won't see my vehicles for service ever again. More

I have been here twice for service.., Both times mr Dave addressed & made sure my service needs were met... I’m grateful that three get me in quickly with great service.,,Finally I found a service dealershi addressed & made sure my service needs were met... I’m grateful that three get me in quickly with great service.,,Finally I found a service dealership I can trust.... More

great salesmen and great dealership Mike Johnson was a great person to work with he bent over backwards to make our purchase great and Watertown Ford Chrysler is a great dealership that Mike Johnson was a great person to work with he bent over backwards to make our purchase great and Watertown Ford Chrysler is a great dealership that does great thing for there customers and there surrounding communities More

a very enjoyable and relaxing experience working with Randy I have nothing but great things to say about Watertown Ford Chrysler, Everyone that helped me get the right Dodge Ram were very polite and helpful and I have nothing but great things to say about Watertown Ford Chrysler, Everyone that helped me get the right Dodge Ram were very polite and helpful and made the whole experience enjoyable, you never felt like you were there wasteing their time , it was a great truck buying experience , More

New lease of pickup The employees were very courteous and readily available. Everyone at the dealership appeared to be interested in our needs. Being a repeat customer The employees were very courteous and readily available. Everyone at the dealership appeared to be interested in our needs. Being a repeat customer was not difficult because of the way our needs were handled. More

You get what you expect and more I have purchased many Fords from Scott's crew and have been happy with every deal. Friendly, Honest, Courteous, with up front pricing. What more could I have purchased many Fords from Scott's crew and have been happy with every deal. Friendly, Honest, Courteous, with up front pricing. What more could you ask for? Oh they have service too. I will be back for my next Ford soon. Doug More