Washington Honda

During my car search, I put in an inquiry about a Honda Accord. Kaelyn was the sales person that contacted me back. I scheduled a test drive and wanted to check out two Accords and a Civic. Neither ended u Accord. Kaelyn was the sales person that contacted me back. I scheduled a test drive and wanted to check out two Accords and a Civic. Neither ended up being the vehicle for me. (We currently had a CRV, Jeep Liberty and a Chevy HHR) I myself prefer a bigger vehicle so the Accords and Civic just weren’t what I thought. At the time, they didn’t have any used CRVs that I was interested in and I told Kaelyn different things in the CRV that I’d be looking for, miles etc. I took Kaelyn’s card and told her I appreciated her time and that I had to think about it. (Also had previously test drove a 2023 CRV at a different dealership and had a terrible experience) She wasn’t your typical sales pest which made this experience much easier. A few days went by and she contacted me and I told her the cars weren’t for me and that I would probably look for a CRV. She sent me the options they had again and they weren’t for me. Asked me a few other questions (specific details of things I had wanted) The next day she messaged me about a loaner they had just got in (basically brand new with the cloth seats I wanted!) Sent me a video of the car. Two days went by and I scheduled another appointment to come down and check it out. The next day I messaged her super early with two other vehicles I wanted to look at as well, one that I was more interested in than the original CRV. I did have one concern about it and was skeptical so as soon as she got to the shop she sent me a video and clarified my issue! We went down to check it out along with the other two. I knew when I drove it, that it was the car for me. (Somehow I ended up getting a car with leather, even though my original plan all along was ABSOLUTELY NO LEATHER!) The car was just that amazing that I fell in love. When we decided to talk numbers, I told her I already went through the check ready program with PNC and there was NO HASSLE from her or anyone in the dealership! This was the problem with the other dealership! Kaelyn made this process so easy and stress free along with Zach the finance guy! We were in and out! I even texted Kaelyn late that evening before close with a question about the car and she got right back to me and even double checked with the service department the next morning! Thank you again to Washington Honda! We love our 2023 Passport Trailsport Edition! More

We received a form in mail on recall for Honda CRV. I called and made an appointment that was smooth and simple, and rep had great customer service while making appointment. We were advised that the I called and made an appointment that was smooth and simple, and rep had great customer service while making appointment. We were advised that the appointment was at 8:30am and that max time allotted for appointment was 2.5 hours while waiting and not dropping off. Booked appointment. Showed up promptly for the 8:30am appointment and sat until almost 1:30pm with the form stating that pictures were taken. I received a text the next day Thanking me for letting them service the vehicle and they wanted to make sure everything was ok as Happiness is their success. I was in touch with Service Manager/AH about the poor communication on advising max time would be 2.5 hours. AH advised that when a car fails the inspection it takes longer. I suggested they update their workflow to advise the customer of this information, so they are not caught off guard when the time is doubled. Maybe offer a shuttle service for customer so they can leave and return. AH did not portray good communication skills as he talked over me and said it was for my own safety that it took that long. If the Service Manager is rude to customers that is why the people working so hard below them look bad as it starts at the top. More

Do yourself a favor and RUN, don't walk in the opposite direction of this place! I wish I had to the option to give them negative stars. My daughter purchased a used car from them. It was "supposedly" cert direction of this place! I wish I had to the option to give them negative stars. My daughter purchased a used car from them. It was "supposedly" certified preowned; however, they checked boxes on that list and didn't complete the actual work as stated. Example: the car filters were as black as can be and filled with leaves and bugs, yet they argued they changed them. We contacted them to give them a chance to make it right and they yelled at my 17-year-old daughter in the parking lot and called me some pretty derogatory names as well. The had repaired damage to the front of the car which required body shop work due to the previous owner and while in the shop they didn't cover her car resulting in the entire car being covered in overspray. They again told me I was crazy, and they saw nothing wrong with the car. There was an odor in the car requiring it to be detailed and during detail they dented her door, scratched her windshield, and damaged the inside of the door and again they said that was all there before and they didn't do it, yet I have before and after photos. I went through all the channels to get results, all they had to do was do the right thing and they refused. I spoke with the GM who told me his guys would never speak to a woman the way that they did yet I have witnesses and he himself spoke to me in the same manner and then had the nerve to tell me this was a teachable lesson for my daughter. Seriously?!? Yes, teachable, that people like him only care about getting rich by lying and cheating all while hurting innocent people and they didn't fix anything and only made it worse. I sent over emails and photos of the damages, and they ignored every single one. The GM didn't return my calls after the first one, service managers were ignorant and degrading, the owner of the dealership ignored all calls and emails, and I filed a report with corporate and still nothing was done. In fact, they told me to call corporate because they didn't care. They told me she bought the car and it's her problem, they aren't doing anything. So, after all that we ended up having to get rid of the car because the inside developed white mold all over the interior and they would do absolutely nothing because her car was not their problem. They slapped a band aid on a car to hide what they knew was wrong with it so they could sell it and line their pockets, all at the expense of a 17-year-old girl who worked 2 jobs to buy her own car. The dealership is full of nothing but a bunch of egotistical narcissistic men. They are liars, crooks and thieves with no moral compass at all!! So, save yourself the hassle and go anywhere else because if not, you will regret it dearly! More

Nick, my Service Advisor, made the oil change on my 2019 Honda Civic a breeze! My car was "in and out" in a timely fashion, and the technicians looked-over other parts of my car. Nick's professionalism Honda Civic a breeze! My car was "in and out" in a timely fashion, and the technicians looked-over other parts of my car. Nick's professionalism and sincerity is much appreciated. Job well done to Nick and to Washington Honda. I do not trust my Honda to anyone else! Geoff More

Fantastic experience with Tony in the service department. He made sure to take care of my vehicles issues very quickly and great friendly customer service! He made sure to take care of my vehicles issues very quickly and great friendly customer service! More

Best car buying/trade ever Straight forward sales. Kenny sold me exactly what I wanted. Found my new Touring CRV EX in OH, set up trade & cash sale within 2 business days. This Straight forward sales. Kenny sold me exactly what I wanted. Found my new Touring CRV EX in OH, set up trade & cash sale within 2 business days. This is how cars should be sold. Glad to know that Hondas are made in the US! More

Great Deals Sales staff was helpful but not pushy. Sales staff was very knowledgeable about the vehicles. Tyler Holt was kind and informative; he seemed to care Sales staff was helpful but not pushy. Sales staff was very knowledgeable about the vehicles. Tyler Holt was kind and informative; he seemed to care about my auto needs. More

Refreshing - How all car dealership should do business! Sales Rep. Tyler Holt made the whole process so easy, I loved his upbeat attitude and excellent customer service approach. Jason in finance utter prof Sales Rep. Tyler Holt made the whole process so easy, I loved his upbeat attitude and excellent customer service approach. Jason in finance utter professional who got me in and out in the time he said it would take. I appreciated that I was in the door and driving my new Honda CR-V off the lot exactly in 1.5 hours. That means a lot to me. Thank you! More

Bad Form and Experience, Avoid this Dealer I tried to set up a time to see a Used Honda Pilot. Initially, I contacted Washington Honda (part of this group) through CarGurus, via text. An in I tried to set up a time to see a Used Honda Pilot. Initially, I contacted Washington Honda (part of this group) through CarGurus, via text. An internet sales person pinged me back and then didn't answer me for nearly 5 days. Thursday until Monday. Then, only today I receive an E-mail from some form of a sales manager, but was unable to reply. Their General Sales Manager called me and had a nasty tone as well. I hope their ownership (Eugene Trapuzzano) sees this, because they have the wrong employees and managers at the helm. BTW, I went to their competitor right up the road and they treated me well, so your average (($1.5 to 3K profit went elsewhere). I'll be leaving a hyper-positive review for that group. Their overall sales protocol is busted and I would avoid using them. If they are unable to follow up with simple questions via all electronic protocols, then their support and service is going to stink. More