Washington Ford Inc. - Service Center

Always have a great experience at Washington Ford Don Paris my service rep always takes care me when I come in . Great person great service rep ! Thanks again ! Paris my service rep always takes care me when I come in . Great person great service rep ! Thanks again ! More

Mostly pleased I was very pleased with my recent visit with my truck. I do have one issue though. I had an appointment set up in February to have the oil changed. I was very pleased with my recent visit with my truck. I do have one issue though. I had an appointment set up in February to have the oil changed. Because of the pandemic, my appointment was cancelled. Because the truck was due for the oil change, I asked if it would be ok to wait for awhile to get it done. Your employee, not sure who I talked to, told me not to wait & have it serviced elsewhere & to keep my receipt & I would be reimbursed because I purchased the complete care package when I bought the truck. I asked about it when I set the appointment for the recent visit. He told me that he didn't know anything about it & couldn't help. I've called twice since then & haven't gotten anywhere with my issue. No one seems to be able to help. Will someone please let me know what to do to get reimbursed? More

excellent service always excellent, both service and sales departments. Don Paris always easy to work with, honest, knowledgeable and the suggestions he makes are alway always excellent, both service and sales departments. Don Paris always easy to work with, honest, knowledgeable and the suggestions he makes are always right on point More

Their service department has been great. JT is always on top of things and explains things so you understand them. Keep up the good work JT. top of things and explains things so you understand them. Keep up the good work JT. More

My service advisor, Don Paris is excellent to work with. Very knowledgeable and very accommodating with scheduling my vehicle for service. He is the reason I keep coming back to Washington Ford. Very knowledgeable and very accommodating with scheduling my vehicle for service. He is the reason I keep coming back to Washington Ford. More

Not overly happy with the vehicle so far but the service department has done a great job so far. I thought a new vehicle would not of had these issues but Washington Ford and Fox Ford has been very good abo department has done a great job so far. I thought a new vehicle would not of had these issues but Washington Ford and Fox Ford has been very good about servicing the issues and getting me back on the road. More

Service department is excellent. Good mechanics and Kevin is great on the desk. The ladies the cashier desk are polite and quick. I have taken each of my F150s there without issue in the service department is great on the desk. The ladies the cashier desk are polite and quick. I have taken each of my F150s there without issue in the service department even though I never bought one from there.. More

The service at Washington Ford has never let me down. I bought my vehicle there because of the great service! They always have my best interest! With that being said, I do believe that bad vehicles happen bought my vehicle there because of the great service! They always have my best interest! With that being said, I do believe that bad vehicles happen, and I unfortunately bought one. Even with all the issues my vehicle has given me (2014 Ford Edge SEL, bought used with 40k miles) I can’t say enough good things about the Service Department, Don Paris my adviser, makes things right the first time. Because of the quality service I will return to Washington Ford for my next vehicle. More

Happy Campers Our Ford Taurus was due for state inspection, and it passed. We're confident that the inspection not only covered the state mandated check points, bu Our Ford Taurus was due for state inspection, and it passed. We're confident that the inspection not only covered the state mandated check points, but also the "keep the customer happy and safe" details. Washington Ford is unsurpassed in customer service! More

very professional our waiting time was right about what we were told when we arrived. the coupon for the works was great. love the waiting area free coffee and water. our waiting time was right about what we were told when we arrived. the coupon for the works was great. love the waiting area free coffee and water. More