Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
838 Reviews of Washington Ford Inc. - Service Center
Sort by
August 18, 2021
If you make an appointment your vehicle should be looked at the time scheduled even if if you drop it off regardless if you wait for it or not. Otherwise why make an appointment. The service manager made it at the time scheduled even if if you drop it off regardless if you wait for it or not. Otherwise why make an appointment. The service manager made it right and completed the car by the end of the day. If he hadn't stepped in I was told I would have to bring it back which was unacceptable for a routine service. More
by mike.desocio
Employees Worked With
Kevin McCrory
July 04, 2021
We bought a used Expedition at Washington Ford from Barry. He was great to deal with. No pressure, quick to respond to our calls. We then took the car back to get tires. They really do have the bes Barry. He was great to deal with. No pressure, quick to respond to our calls. We then took the car back to get tires. They really do have the best tire deals. The service manager was easy to work with and everything was done on time. I would go back.... More
by jz
Employees Worked With
Barry Duffy, Kevin McCrory
June 28, 2021
My car was at the dealership for 2 months. I was told they couldn’t get the part. When the part finally came in, it was installed. I was then told that I had to pay $188.95 for a new battery because mine they couldn’t get the part. When the part finally came in, it was installed. I was then told that I had to pay $188.95 for a new battery because mine was dead because it sat so long. It sat so long because they couldn’t get a transmission. When I protested that, she told me that they could “push it outside” and I could get it from there. I’m the end, I ended up owing $230 and change for the towing and a deductible on my warranty, which didn’t make much sense to me. I paid it because I had had enough. I am a single mother with 2 jobs. I live with, and take care of my 82 year old mother and her house. Imagine how impossibly hard it was to keep my jobs with no car for nearly 2 months. Oh, I was able to get a rental for 10 days per my extended warranty. Unfortunately it wasn’t until 18 days into the whole ordeal. More
by kkeirs
Employees Worked With
Helen ?
May 25, 2021
I am very impressed with the service team at Washington Ford. Always professional and completes the service work required quickly. Great waiting room in the service area. Easy to set up shop and get som Ford. Always professional and completes the service work required quickly. Great waiting room in the service area. Easy to set up shop and get some work done while waiting. Highly recommend this Dealership More
by pigpop
Employees Worked With
Kevin McCrory
May 03, 2021
Great service, friendly and helpful staff and fair prices. I would not go anywhere else to have my Ford serviced. Always a great experience there. prices. I would not go anywhere else to have my Ford serviced. Always a great experience there. More
by Rhonda K.
Employees Worked With
Kevin McCrory
April 10, 2021
Very happy with service, took care of my needs, always helpful, friendly staff and on time. Price was reasonable. Will miss JT thou. 😞 I will work with Kevin in the future . helpful, friendly staff and on time. Price was reasonable. Will miss JT thou. 😞 I will work with Kevin in the future . More
by kerrybeth47
Employees Worked With
Jt
April 10, 2021
Washington Ford has quality products (cars and etc.) and more importantly, people in sales and service areas that make this customer feel that her money is well placed. more importantly, people in sales and service areas that make this customer feel that her money is well placed. More
by pelstec
Employees Worked With
Andrea...service rep...five stars....not just one time but every time I was there, Kevin McCrory
March 02, 2021
Worst 8 month long service I’ve ever been apart of. This place should be ashamed to treat customers how I was. I used to think very highly of this dealership and have steered MANY people in the direction of place should be ashamed to treat customers how I was. I used to think very highly of this dealership and have steered MANY people in the direction of this dealership but I will never make that mistake again... *signed* Matt Kennedy More
by Kennedy_1890
Employees Worked With
Kevin McCrory
