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Washington Ford Inc. - Service Center

Washington, PA

4.8
970 Reviews

970 Reviews of Washington Ford Inc. - Service Center

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August 23, 2024

Everyone is nice. Still did not get answers on why my car battery is dying randomly . This is th er second time bringing it in for this. Thought it was fixed . More

by BINNIERN75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Schaerer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2024 -

Washington Ford Inc. responded

Hi, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Washington Ford Inc. Please give us a call at (724) 223-5100 and we will do our best to make this better. We hope to hear from you soon. Parts and Service Director, Mike Reed, (724) 223-5100 mike.reed@washingtonford.com

August 22, 2024

They did a great job finding out what was wrong with my car. They fixed it in a timely manner. Loved the fact that they picked up my car and drove it back home to me when they were done. They kept me abrea More

by cmarchines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Schaerer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Can’t remember names but I was treated great by everyone I spoke to.
Aug 24, 2024 -

Washington Ford Inc. responded

Hi, we are happy we could make your experience a positive one! If there is anything else we can do to assist you, please let us know! Take care!

August 22, 2024

Service was excellent and the communication was prompt. I will continue to bring my vehicle to Washington Ford for any future needs. More

by gxg128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy
Aug 24, 2024 -

Washington Ford Inc. responded

Hi, we are happy we could make your experience a positive one! If there is anything else we can do to assist you, please let us know! Take care!

August 22, 2024

This was my first time using the pick up and drop off service. Everything g went very smooth and I was well informed during the whole process. The communicated time for the pick up and drop off of my veh More

by SALISBURY52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Danziso and Andrea Baumgarnder
Aug 24, 2024 -

Washington Ford Inc. responded

Hi, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 22, 2024

I have a Ford Dealership Five minutes from my home which is good, but I have since found that Washington Ford is the best and I will travel the extra distance to have my vehicles serviced. ALL the associate More

by vnomous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Verbanic and Mike Reed
Aug 24, 2024 -

Washington Ford Inc. responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

August 22, 2024

Ease of scheduling, convenient vehicle drop off. Plastic was placed on seat and paper to protect floor. More

by MNANCY247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t, know
Aug 24, 2024 -

Washington Ford Inc. responded

Hi, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 21, 2024

Great experience all the way around. From Scheduling, pick up/drop off, and service itself! More

by alesia.mustico
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Schaerer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2024 -

Washington Ford Inc. responded

Hi Alesia, thank you for leaving such a great review and high star rating. Safe travels!

August 21, 2024

Andrea was my service advisor and always completes requested services and offers suggestions for services that are due. I always request hand torque of the wheels on my vehicle. Andrea is kind enough More

by CRAIG236
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea
Aug 24, 2024 -

Washington Ford Inc. responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

August 19, 2024

Fast and friendly customer service. Usually a short wait time. Always reliable and trustworthy service. More

by PSARG3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Schaerer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brennan May
Aug 23, 2024 -

Washington Ford Inc. responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 16, 2024

Trusted service at a fair price. Nice waiting room. Employees were very courteous and obliging. More

by doghair3
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Baumgardner
Aug 18, 2024 -

Washington Ford Inc. responded

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

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