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Washington Ford Inc. - Service Center

Washington, PA

4.8
859 Reviews

859 Reviews of Washington Ford Inc. - Service Center

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July 20, 2024

Kevin was a great service representative and communicated regularly as to status of repairs. Very happy with overall service. More

by EARL.MCCARDLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin - Service Dept
Jul 22, 2024 -

Washington Ford Inc. responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

July 19, 2024

The service center provided tremendous customer service. They delivered my vehicle back to me and ensured it was delivered by promised time! More

by Newcar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Schaerer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2024 -

Washington Ford Inc. responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

July 19, 2024

Always satisfied here. Good work and honest people. Don Paris has been my advisor for about 12 years, can trust him. More

by BIGCOUNTRY58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Paris
Jul 21, 2024 -

Washington Ford Inc. responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Washington Ford Inc, we value our customers and we look forward to seeing you on your next visit. Take care!

July 18, 2024

Andrea had me in and out before I had time to read the paper, great service More

by Tim O
Recommend Dealer
Yes
Employees Worked With
Andrea
Jul 19, 2024 -

Washington Ford Inc. responded

Hi Tim, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

July 18, 2024

Service was exceptional as always. Andrea kept my well informed on where the tech was at during the process and advised accurately on when the work would be completed. More

by SALISBURY52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Schaerer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrea Baumgardner
Jul 19, 2024 -

Washington Ford Inc. responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

July 17, 2024

Kevin in service did a great job as he always does in getting our car in and out no matter what it needs. The tech's take care of the car both inside and out. Very professional!!! More

by DRYRIDGE116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin- Service
Jul 19, 2024 -

Washington Ford Inc. responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

July 17, 2024

Kevin in service made my visit painless. I had issues with the service department at Shultz Ford in West Mifflin. They had three trys at the same issue Kevin just repaired. Although West M More

by CGRESE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Konek
Jul 17, 2024 -

Washington Ford Inc. responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

July 17, 2024

I asked for the recall to be done in addition to oil change and alignment, I was told the parts were there for the recall, it was on my form but when i picked up the vehicle the recall was not completed More

by DANIEL.T.ROY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
n/a
Jul 18, 2024 -

Washington Ford Inc. responded

Hi, we are so disappointed to learn of this situation you have described. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact our Parts and Service Director Mike Reed, at (724) 223-5100 or mike.reed@washingtonford.com at your earliest convenience and we will do our best to make this right.

July 17, 2024

Kevin is top shelf service advisor. Made sure everything was completed and done on a timely basis, finished as promised. More

by lauch112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Jul 19, 2024 -

Washington Ford Inc. responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 17, 2024

I have been dealing with Washington Ford for many years. The entire organization is organized and well run. The service department is very good at performing scheduled service as promised and in a timely fa More

by HMHUBB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Schaerer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2024 -

Washington Ford Inc. responded

Hi, we are happy we could make your experience a positive one! We hope you continue to choose Washington Ford Inc for all your vehicle needs! Take care!

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