Washington Ford Inc. - Service Center

Very Happy so far with the service department at washington ford. They did forget to air the tires in my truck from my last visit two days ago but they took care of it no questions asked. Couldnt be washington ford. They did forget to air the tires in my truck from my last visit two days ago but they took care of it no questions asked. Couldnt be happier so far. More

SIMPLY THE BEST! Your service department was outstanding! Couldn't have been any better! Thank you very much! Your service department was outstanding! Couldn't have been any better! Thank you very much! More

Kevin Konek is VERY professional and Knowledgeable. ..great to work with! Will always use Washington Ford for service on my 2017 Ford Explorer ! ..great to work with! Will always use Washington Ford for service on my 2017 Ford Explorer ! More

Service department is wonderful at this dealership! I have been a customer there for some time and have never been disappointed. I have been a customer there for some time and have never been disappointed. More

Our experience was good. We will probably return and have the same service again we are very pleased. We will probably return and have the same service again we are very pleased. More

Great service. Appreciated the timely assessment and the home delivery once the work was complete. Appreciated the timely assessment and the home delivery once the work was complete. More

Easy to get an appointment for inspection. All employees were very helpful and completed service as promised on time. All employees were very helpful and completed service as promised on time. More

I've never had an issue. If the dealership finds something wrong, they notify me If the dealership finds something wrong, they notify me More

Well…. . I had only had my Ford Edge for 2 1/2 months when the air conditioner stopped working. I scheduled an appt and took my vehicle in. Cindy Timmons fir . I had only had my Ford Edge for 2 1/2 months when the air conditioner stopped working. I scheduled an appt and took my vehicle in. Cindy Timmons first called me to state that I would have to pay $100 minimum. I said shouldn’t the Dealership have to fix it for free since I only had by Edge for a fee months. She said she would check. I also purchased every extended warranty, so I assumed my air conditioner would be covered. Cindy called me later to let me know they changed the pigtail, but that didn’t fix it. They couldn’t fix it that day so it was scheduled for the following week. The following week Cindy called yelling at me that rodents were eating my wires. She said they chewed up the pigtail that had just been changed the week before. She was so accusatory. She also said none of the warranty's cover rodents and I would have to pay $350. I told her my husband would be calling. Later in the day she sent me photos he requested and she stated that I needed to park somewhere else…. She didn’t have to be so nasty. Sigh… I just bought my car 2020 Edge a few months ago. I had my 2011 Edge for over 7 years and didn’t have any problems with it. If this is the way I am going to be treated every time I take my car in for service, I will not be a happy camper. I think Cindy Timmons needs to take a course on how to treat customers properly. The first would be not to yell at them. Please ensure your customer service employees treat their customers with dignity and respect. Sincerely, A Disappointed and Unhappy Customer More