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Washington Ford Inc.
Washington, PA
1,071 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 5:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,071 reviews
June 15, 2020
service during COVID I contacted Washington Ford during the COVID shutdown because my car needed an oil change. I got a message saying that they would contact me when the I contacted Washington Ford during the COVID shutdown because my car needed an oil change. I got a message saying that they would contact me when they reopened their service department. They did - and had a "contact-less" system set up so that I could speak with them and pay for the service without entering the building. The day that I picked up my car, one of my turn signals malfunctioned. I called them again, and they took care of it right away. I didn't have an appointment, but I was able to stop by at my convenience the next day and sit outside the building at a picnic table while they took care of my car. They had it fixed in just a few minutes, and it was virtually "contact-less" again. Don Paris was the Service Advisor, and he did a great job taking care of both calls virtually! More
by ddudik
Employees Worked With
Don Paris, Jake Verbanec
June 04, 2020
Always have a great experience at Washington Ford Don Paris my service rep always takes care me when I come in . Great person great service rep ! Thanks again ! Paris my service rep always takes care me when I come in . Great person great service rep ! Thanks again ! More
by Jason
Employees Worked With
Don Paris , Kevin McCrory
June 04, 2020
Mostly pleased I was very pleased with my recent visit with my truck. I do have one issue though. I had an appointment set up in February to have the oil changed. I was very pleased with my recent visit with my truck. I do have one issue though. I had an appointment set up in February to have the oil changed. Because of the pandemic, my appointment was cancelled. Because the truck was due for the oil change, I asked if it would be ok to wait for awhile to get it done. Your employee, not sure who I talked to, told me not to wait & have it serviced elsewhere & to keep my receipt & I would be reimbursed because I purchased the complete care package when I bought the truck. I asked about it when I set the appointment for the recent visit. He told me that he didn't know anything about it & couldn't help. I've called twice since then & haven't gotten anywhere with my issue. No one seems to be able to help. Will someone please let me know what to do to get reimbursed? More
by Doug
Employees Worked With
Kevin Konek
March 30, 2020
excellent service always excellent, both service and sales departments. Don Paris always easy to work with, honest, knowledgeable and the suggestions he makes are alway always excellent, both service and sales departments. Don Paris always easy to work with, honest, knowledgeable and the suggestions he makes are always right on point More
by bjduffey
Employees Worked With
don parise
March 13, 2020
My service advisor, Don Paris is excellent to work with. Very knowledgeable and very accommodating with scheduling my vehicle for service. He is the reason I keep coming back to Washington Ford. Very knowledgeable and very accommodating with scheduling my vehicle for service. He is the reason I keep coming back to Washington Ford. More
by gharakal
Employees Worked With
Don Paris
March 01, 2020
Great dealership very nice and easy to get along with during whole buying experience. The service dept is going above and beyond helping even with my work schedule. Will recommend to anyone looking to bu during whole buying experience. The service dept is going above and beyond helping even with my work schedule. Will recommend to anyone looking to buy a new or used vehicle More
by Jmcanlis0428
Employees Worked With
Kevin Konek, Budd Little were also great assisting us, Kevin McCrory
March 01, 2020
Not overly happy with the vehicle so far but the service department has done a great job so far. I thought a new vehicle would not of had these issues but Washington Ford and Fox Ford has been very good abo department has done a great job so far. I thought a new vehicle would not of had these issues but Washington Ford and Fox Ford has been very good about servicing the issues and getting me back on the road. More
by kennygl1
Employees Worked With
Kevin McCrory
February 29, 2020
Service department is excellent. Good mechanics and Kevin is great on the desk. The ladies the cashier desk are polite and quick. I have taken each of my F150s there without issue in the service department is great on the desk. The ladies the cashier desk are polite and quick. I have taken each of my F150s there without issue in the service department even though I never bought one from there.. More
by Tommy1971
Employees Worked With
Couple of the mechanics. I don’t know their names. , Kevin McCrory
February 26, 2020
The service at Washington Ford has never let me down. I bought my vehicle there because of the great service! They always have my best interest! With that being said, I do believe that bad vehicles happen bought my vehicle there because of the great service! They always have my best interest! With that being said, I do believe that bad vehicles happen, and I unfortunately bought one. Even with all the issues my vehicle has given me (2014 Ford Edge SEL, bought used with 40k miles) I can’t say enough good things about the Service Department, Don Paris my adviser, makes things right the first time. Because of the quality service I will return to Washington Ford for my next vehicle. More
by brittenybrownlee@yahoo.com
Employees Worked With
Don Paris
