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Washington Ford Inc.

Washington, PA

4.8
972 Reviews
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507 Washington Rd.

Washington, PA

15301

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Showing 972 reviews

July 31, 2024

My agent Andrea is the best she is always prepared and focused on task at hand keeps me well informed. Again she is the best! More

by GERARD.SCIABBARRASI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea in service
Aug 02, 2024 -

Washington Ford Inc. responded

Hi, we appreciate your recommendation of our dealership! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

July 31, 2024

It all worked out! I have new tires, and a backup mirror, and got my inspection. More

by pkfarley118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A. Baumgardner
Aug 02, 2024 -

Washington Ford Inc. responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 31, 2024

Our service advisor Don Paris, is always so helpful. He explains when something needs fixed and is always happy to answer any questions I have . More

by LILONE71602
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Paris
Aug 02, 2024 -

Washington Ford Inc. responded

Hi, we appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 31, 2024

Could have been a 5 star review but I specifically asked them to check the air in the tires but they didn’t. Drove out of the parking lot then look at the tire pressure on the dashboard and one tire was onl More

by SANDJSCHAFFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
That wasn’t the rep
Aug 01, 2024 -

Washington Ford Inc. responded

Hello, Thank you for the feedback from your recent visit. I like to use situations like you are describing to better my team moving forward and also make the guest experience a more pleasurable one. When time permits, could you please call me at the dealership to discuss further. Thanks again for choosing Washington Ford for your automotive needs, greatly appreciated JS. Jeff Schaerer General Manager Washington Ford (724) 223-5100

Aug 02, 2024 -

Washington Ford Inc. responded

Hi, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Washington Ford Inc. Please contact our Parts and Service Director Mike Reed, at (724) 223-5100 or mike.reed@washingtonford.com and we will do our best to make this better. We hope to hear from you soon.

July 31, 2024

Good Job. they got me in right away,and explained everything to me. and got me out fast.which was good. More

by DSWHEELER2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Schaerer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Konick
Aug 02, 2024 -

Washington Ford Inc. responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

July 30, 2024

Agent was very pleasant and helpful. She explained and assured me that everything would be completed for inspection if needed. Service was fast and everyone couldn’t have be nicer. More

by LINDAANDJIMBOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Schaerer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Washington Ford Inc. responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

July 30, 2024

Only complaint is cleanliness of vehicle. I didn't asked for much, but one of the items was could you ask them to detail the vehicle. When they brought the vehicle back, the same dirt, hair a More

by prnewell4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Schaerer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Bojarsjki
Jul 31, 2024 -

Washington Ford Inc. responded

Hi, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call our General Manager, Jeff Schaerer, at (724) 223-5100 or jeff.schaerer@washingtonford.com at your earliest convenience so we can work with you to make this right. We hope to hear from you.

July 30, 2024

Service is courteous, efficient, helpful, pleasant, knowledgeable, and professional. Service has always completed work in a timely manner. More

by CWRIGHT0448
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Baumgardner
Aug 01, 2024 -

Washington Ford Inc. responded

Hi, thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

July 30, 2024

The Service Department was absolutely great, they helped me with all my concerns. I would definitely recommend this dealership for repairs. More

by BDFPV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Verbanec
Aug 01, 2024 -

Washington Ford Inc. responded

Hi, thank you for leaving such a great review and high star rating. Thanks again for the recommendation, and have an amazing day!

July 29, 2024

fast , professional ,and very curious ,they answered all of our questions. My wife and I are very satisfied with the total experiance More

by bradm3667
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Schaerer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Washington Ford Inc. responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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