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Washington Ford Inc.
Washington, PA
1,031 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 5:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,031 reviews
February 18, 2012
I can not recommend this dealer. They lie and do not honor their word. My transmission in my 2003 Ford Taurus went. My husband and I decided it wasn't worth putting a new one in and we couldn't afford t honor their word. My transmission in my 2003 Ford Taurus went. My husband and I decided it wasn't worth putting a new one in and we couldn't afford the down time with no vehicle so we ended up at Washington Ford. We were specifically in the market for a used vehicle. We were quick narrowing down our options. I found a 2011 Ford Explorer BASE front wheel drive with 13,000 miles on it. I knew without a shadow of doubt I would have financing through my credit union but it was after hours. I hesitantly applied through Ford and got accepted with a higher interest rate. The dealership accepted my check to "hold" the vehicle until morning when I could do the paperwork at the credit union. On my home I got a call from the dealer saying they wouldn't hold the vehicle and to come back and get my check. I went back financed the vehicle through Ford and then refinanced it a few days later at the Cu once the owners card came in. 9% through Ford, 3.99 @ the credit union.But that isn't the main complaint. My Ford Taurus (front wheel drive) went great in the snow. The first snow we had the Explorer was awful. We called the dealer and were told "bring it back and we will put you in something that will make you happy and feel safe". In the meantime I did research and found out the block is now aluminum and the front end doesn't have the weight and I learned about the traction control (when and how to use it)the dealer was NO help. There is an intermittent squealing coming from the left rear and the mechanics tried to tell me it was a pebble. I've changed enough brakes myself to know better. We took the Explorer back in. The dealer's idea of taking it back was giving me nearly $5,000 less then what I paid and sticking me in something that was $5,000 more then what I paid. In the meantime I got a letter from the PA Dept of Revenue stating that I did not pay enough sales tax because the price I paid was below fair market value and I needed to pay an additional $214.00. When we showed the dealer the letter he said the state wasn't in the business of selling cars and didn't know what the fair market value was so me asking for fair market value back wasn't going to happen. This was by fair my worst experience ever buying a car. I tried to go to another Ford dealer, Woltz & Wind to trade it in and to find out they are sister companies and actually talked between themselves about us and kept lowering the price they were willing to take the vehicle back for. Talk about sneaky underhanded business practice. This reflects poorly on Ford but I still love their vehicles. I hope this helps people stay away from these dealerships so they don't experience what we did. We have always been huge Ford fans. Even driving from PA to MI for a truck my husband wanted a few years back and we will be looking at trading it in and my 15 year old son will be driving soon. it's apparent we will have to go out of state again because these dealerships that are closer to home aren't worthy of anyone's business. More
by ellabean571
Employees Worked With
Gary
