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Washington Ford Inc.

Washington, PA

4.8
1,788 Reviews
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507 Washington Rd.

Washington, PA

15301

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Showing 1,788 reviews

July 31, 2024

last time in oct. i got the works on my van. the service person left the dip stick up out of the tube. engine had oil all over it and all over the hood inside. came th More

by WHITEMANJ619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Schaerer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : n/a
Jul 31, 2024 -

Washington Ford Inc. responded

Hello James, Thank you for the feedback. My apologies for that happening in October of 2023. I'd like to discuss that further with you. Can you please give me a call at the dealership at your earliest convenience. I was glad to hear that your most recent visit (2 days ago) was a pleasant one, thanks JS. Jeff Schaerer General Manager Washington Ford (724) 223-5100

July 30, 2024

Only complaint is cleanliness of vehicle. I didn't asked for much, but one of the items was could you ask them to detail the vehicle. When they brought the vehicle back, the same dirt, hair a More

by prnewell4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Schaerer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Bojarsjki
Jul 31, 2024 -

Washington Ford Inc. responded

Hi, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call our General Manager, Jeff Schaerer, at (724) 223-5100 or jeff.schaerer@washingtonford.com at your earliest convenience so we can work with you to make this right. We hope to hear from you.

July 30, 2024

Service is courteous, efficient, helpful, pleasant, knowledgeable, and professional. Service has always completed work in a timely manner. More

by CWRIGHT0448
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Baumgardner
Aug 01, 2024 -

Washington Ford Inc. responded

Hi, thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

July 30, 2024

The Service Department was absolutely great, they helped me with all my concerns. I would definitely recommend this dealership for repairs. More

by BDFPV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Verbanec
Aug 01, 2024 -

Washington Ford Inc. responded

Hi, thank you for leaving such a great review and high star rating. Thanks again for the recommendation, and have an amazing day!

July 30, 2024

Agent was very pleasant and helpful. She explained and assured me that everything would be completed for inspection if needed. Service was fast and everyone couldn’t have be nicer. More

by LINDAANDJIMBOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Schaerer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Washington Ford Inc. responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

July 29, 2024

fast , professional ,and very curious ,they answered all of our questions. My wife and I are very satisfied with the total experiance More

by bradm3667
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Schaerer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Washington Ford Inc. responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 28, 2024

Excellent salesman and knew the vehicle very well. Was not pushy and offered many suggestions as to what I was looking for. I would highly recommend them More

by mwilt3030
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Schaerer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

Washington Ford Inc. responded

Hi, your comments keep us motivated and working hard for all our guests! Thanks for your business! Take care!

July 27, 2024

Service Advisor was very friendly and kept me informed through out my appointment. Everyone was very helpful. More

by CHEBAR1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Verbanec
Jul 29, 2024 -

Washington Ford Inc. responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 27, 2024

Excellent Clean place to take your FORD autos & trucks. Friendly staff all around. Andrea is always up to date on Safety Recall Notices for my 3 Fords. Thanks to all More

by Tanger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Baumgardner
Jul 29, 2024 -

Washington Ford Inc. responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 27, 2024

Quick easy process. Great service this time , same as it was years ago the first time I bought a vehicle there. Loving my new Bronco. More

by joettadenman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Schaerer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin
Jul 28, 2024 -

Washington Ford Inc. responded

Hi, thank you for your kind words and congratulations on your new vehicle! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

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