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Washington Ford Inc.
Washington, PA
1,072 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 5:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,072 reviews
January 29, 2020
Excellent service at Washington Ford I was unable to schedule maintenance at the dealership where I purchased the car or at another dealer closer to my home, but the scheduler at Washingt I was unable to schedule maintenance at the dealership where I purchased the car or at another dealer closer to my home, but the scheduler at Washington Ford was very helpful and I was able to get an appointment before my trip. I waited at the dealership while the car was being serviced and it was completed when they said that it would be. Helen was very helpful in determining what service should be performed. More
by Diane M
Employees Worked With
Helen
January 22, 2020
Kevin Konek did a great job is meeting my schedule, keeping me updated, and checking out quickly. The shuttle service was excellent and very friendly keeping me updated, and checking out quickly. The shuttle service was excellent and very friendly More
by Louk.r
Employees Worked With
Kevin Konek
December 21, 2019
Worst dealer experience,beyong disrespectful,never reccomend Drove 1.5 hours to this dealership to look at a "certified " ford SUV after a long day at work. I asked 3 times before coming to be sure it was indeed Drove 1.5 hours to this dealership to look at a "certified " ford SUV after a long day at work. I asked 3 times before coming to be sure it was indeed certified. After getting there they tell us the car is not actually certified and it was a mistake by them, after talking they said they would certify it for us. We let is slide and went home planning to pick It up after the inspection 2 days later. While filling out the financing info they call us and say it cant be certified because the air bags have gone off before. Frustrated we asked what they could do for us or how they could make it right. They said we could pick another vehicle and they would give us their best price on it. We found another SUV very similar with less miles, it was the closest to the original one we found but 4000 more! We call and they say they would only do $150 off and nothing more. That alone was insulting after the false information but we decided to fill out the application and get some numbers worked out before we drove up there again. Everything was together on the dealers standpoint so they said, so we made the 1.5 hour trip up there again excited to leave with our new car. Not 30 seconds after sitting at the sales mans desk he says we have a problem. There was an issue with the financing that they assured us several times was not going to be a problem until we got there... again. After screwing up not once but twice they would do nothing to try and make it right. Sales manager Kevin McCory was extremely greety and disrespectful stating " im going to sell the car whether its to you or someone else" we asked if they could do anything to help for such the inconvenience, free oil change?, gas card ?, anything to make getting this SUV from them worth it after being pushed around and lied too wasting our time and gas on several occasions and he would do nothinggg. After this experience we left and I never plan to return as well as my friends and family members who are faithful ford customers. Nightmare of a car experience. I look forward to giving our business to literally anyone else!!! Would not even give this dealership or its sales manager 1 star. Completely disrespectful and immoral. More
by Bshep1009
Employees Worked With
Kevin McCrory
October 11, 2019
Need Saturday hours Treated very well every time I go there. Only wish they had Saturday hours for those of us the work during the week. Treated very well. Treated very well every time I go there. Only wish they had Saturday hours for those of us the work during the week. Treated very well. More
by Geo
Employees Worked With
Kevin McCrory
October 06, 2019
My #1 Service Place Don Paris at Washington Ford is the only place I go to Service all my Vehicles including my 96 Eddie Bauer Bronco (Show Condition) from Pa State insp Don Paris at Washington Ford is the only place I go to Service all my Vehicles including my 96 Eddie Bauer Bronco (Show Condition) from Pa State inspections to oil changes to tires & battery's ! Keep up the Great Work & see you soon !!! More
by 96 Bronco
Employees Worked With
Don Paris , Mike Blish, & my #1 salesman Paul Sargent for over 29 yrs
July 09, 2019
Fraudulently CPO Inspection You might seek out a Ford Certified Pre-Owned vehicle in order to have greater peace of mind with the expectation that you will purchase a quality use You might seek out a Ford Certified Pre-Owned vehicle in order to have greater peace of mind with the expectation that you will purchase a quality used car. In Ford’s words, “The Ford Certified Pre-Owned Program takes the risk out of buying a previously owned vehicle.” Unfortunately, don’t expect to pay a premium in return for that quality assurance if the CPO inspection was performed by Washington Ford. On my 2014 CPO Explorer I originally noticed that the liftgate was misaligned the day I purchased the car. According to line item 27, “Doors, Hood, Decklid/Tailgate Alignment”, of the CPO checklist, the liftgate alignment should have been explicitly checked and corrected in order to receive certification. This clearly went unnoticed despite being certified as the left side stuck out about 1”. Fast forward to present day 8mo later and my liftgate has rust bubbles penetrating the exterior. After taking the car to a local Ford dealer, they noticed that the liftgate has been unprofessionally patched (not to Ford quality) and where it was damaged is now experiencing rust. With this information I reached out to Washington Ford since this was not a disclosed issue when the vehicle was purchased despite line item 26 of the CPO inspection calling for a “Doors, Hood, Decklid/Tailgate and Roof Inspection” and being that I had a documented issue with the liftgate previously. It was requested that I drive to Washington Ford (5hrs round trip) in order for their people to inspect the liftgate. Upon doing so, the sales manager (not a service/warranty manager) looked at the liftgate and claimed that “if the issue is less than the size of a credit card there is no problem.” Furthermore, he stated that he would still pass this vehicle as a CPO car despite seeing the flaws in the repair work. After a 15 minute debate of the sales manager, Kevin, contradicting himself whenever I would question his judgement on the issue, he ended the conversation claiming that he had “customers to deal with,” as if I was not a paying customer of Washington Ford. Ultimately he left me with two options, “trade it in for something we have that you think is clean enough for you, or get on the road.” To borrow another few quotes from Ford: “Before you hit the road in a Ford Certified Pre-Owned vehicle, we put every car, truck, SUV and crossover to the test. Only the vehicles that pass our 172-point inspection become Ford Certified Pre-Owned (CPO) vehicles.” “Before any vehicle can be called a Ford Certified Pre-Owned vehicle, it must pass a stringent 172-point inspection. Factory-trained technicians recondition any component that does not meet program standards, or they replace it with only new Ford Motorcraft® or Ford Authorized Remanufactured Parts.” Kevin, the sales manager insisted that these quotes and their interpretations were merely my opinions despite the clear technical language written by Ford Motor Company regarding their CPO inspection. In conclusion, Washington Ford does not accurately and honestly inspect all of their CPO vehicles. If I could go back in time, I probably would not purchase another Ford due to the lack of accountability dealers are held to, but I ABSOLUTELY would not make a purchase from Washington Ford ever again based on their unwillingness to take responsibility for their shortcomings and treating a customer rudely in addition to being inconsiderate regarding the time and expense for me to make a 5hr drive for them to “inspect” my issue. More
by Kmk008
Employees Worked With
Kevin McCrory
July 08, 2019
Recall appointment Another dealer gave us trouble trying to get this appointment. Washington Ford was great! We dropped the car off to pick it up the next day. Not on Another dealer gave us trouble trying to get this appointment. Washington Ford was great! We dropped the car off to pick it up the next day. Not only was it finished it was done early. Everyone we dealt with from making appointment to the service department was very courteous and made you feel welcome. More
by mulkerine
Employees Worked With
Don Paris- service advisor
July 08, 2019
Check engine light Washington Ford did a great job of getting my 2019 in/out for a bad sensor. They made it very easy to schedule and track the work. Washington Ford did a great job of getting my 2019 in/out for a bad sensor. They made it very easy to schedule and track the work. More
by Ginger
Employees Worked With
Kevin McCrory
July 07, 2019
Excellent Service was excellent and the issue was fixed on the first visit. I attempted to have the issue fixed at another dealership and was unsuccessful. H Service was excellent and the issue was fixed on the first visit. I attempted to have the issue fixed at another dealership and was unsuccessful. Highly recommend Don Paris and staff at the service department. More
by Ware2005
Employees Worked With
Don Paris
June 26, 2019
Warranty work was completed at expected time I've been going to this dealer for Service since 2011 when I purchased my Mustang GT (my first ever FORD) and the service dept. always completed the i I've been going to this dealer for Service since 2011 when I purchased my Mustang GT (my first ever FORD) and the service dept. always completed the inspections & warranty work on time. We then bought a Fusion and an Escape and the service dept. completed the inspections & warranty work on time for them also. More
by Tanger
Employees Worked With
Andrea Baumgardner, Danielle Antonszewski and Jake (Air Bag warranty issues)
