Warsaw GMC

Poor service and follow-through I should start by saying I don't often take this much time to write a review. When I do it usually means I've had an exceptionally good or an excepti I should start by saying I don't often take this much time to write a review. When I do it usually means I've had an exceptionally good or an exceptionally poor experience. In this case, I've had an exceptionally poor experience. I bought a 2017 GMC truck with 26k miles on it from this dealership on January 21. I was from out of state, so I asked tons of questions about truck in advance. Salesman promptly answered my questions. We negotiated price and trade-in value over phone before I drove 2 hours to complete the sale (after a test drive and visual inspection). I communicated my travel plans with the salesman on the 17th (Thursday), and arrived as stated on Monday the 21st at about 10:30 AM. The truck was not ready since they'd waited until the morning of my arrival to finish prepping it. When they pulled a toll pass or something that was mounted on the windshield it tore a piece of the tinting off with it, so they had to remove all of the tinting from the windshield (which took over 2 hours). I had no idea the windshield was tinted before arriving and would have asked for it to be removed anyway since my state does not allow windshield tinting. I waited patiently in the lobby the entire time and finally drove the truck at 12:30 PM. As I took my test drive, I immediately noticed that the exhaust was much louder than the same model/trim trucks I'd driven locally a couple of weeks earlier. That's when the salesman told me the truck had an after-market exhaust installed to make it louder. He said he hadn't thought about that when we were discussing the truck over email and the phone. I asked how much it would cost to replace the exhaust and the service department said $300-400. I called my own mechanic and was told it would likely be $700-1,000, especially if I put on the original stainless system that it had from the factory. I also noticed a couple of other minor issues during the test drive. The interior cleaning of the truck was not done very well. The headliner had spots and the rear seat appeared to have chocolate or something on the leather seat in one spot. In addition I noted that the fuel tank was nearly empty, despite the expectation that my salesman and I discussed when I agreed to buy the truck. Never before have I picked up a new or used vehicle from a dealer and had an empty tank to greet me. In light of my discoveries and the distance I'd traveled on incomplete information I attempted to negotiate the price down a bit more, mostly due to the exhaust issue. In the end they trimmed less than $200 from the price we'd previously agreed upon. Since I liked the truck and had already invested considerable time to locate it and check it out, I decided to take the truck and deal with the exhaust issue on my own. I've since learned that it will cost nearly $1,200 to replace the modified exhaust with the OEM stainless system that was on the truck to begin with. The $300-$400 alternative the dealership quoted was for an aftermarket option that would need to be replaced every 2-3 years in the climate that Indiana and Michigan deal with in the winter. After finalizing the sale I drove away and immediately realized I only had one set of keys. I called my salesman just seconds out of the driveway to inquire. After all, I'd been told upfront that the truck came with 2 sets of keys. He was unable to check the main office of the dealership because they were already closed for the day, but promised to look for them and get back to me. I was satisfied with that for the moment and requested that the keys be mailed to me when located. As soon as I got on the freeway where I could run speeds of 70-80 MPH, I noticed a significant vibration in the rear end. It was bad enough at times that my wife had a hard time reading the screen of her phone due to the shake that was transferring through her hand to the phone. I dropped the speed down to 60 MPH and still noticed it, but not nearly as much. Unfortunately, the traffic and speed limits on the roads near the dealership did not allow me to get up to freeway speeds for any appreciable distance when test driving, so I hadn't noticed it then. However, now that I'd felt it at higher speeds I could feel it even at the lower speed, just not as noticeably. I had the wheels all balanced the next day (1/22/2019) at my local tire dealer and learned the cause of the vibration was a bent rim. I immediately called my salesman to let him know about the issue and to confirm that we noticed the vibration immediately when driving home the prior night. Since I was talking to him, I asked for an update on the keys as well. He'd told me it was his day off the night before, so I wasn't shocked to learn that he didn't have an update for me. He promised to speak with his manager and follow-up with me the next day on both issues. Following the call I sent him the invoice showing that I'd balanced the wheels and noting the problem that was found. At 3:41 PM the next day (Thursday) I texted my salesman for an update. I received a response the following morning (not within the expectation he'd set the prior day) letting me know he had no news but had turned it over to his manager to find a solution. Approximately an hour later he called to tell me the dealership would need me to bring the truck back so they could see about repairing it or replacing it if necessary. I asked him to see about working with the local dealer. He promised to get back to me. A few days later (after I followed-up with the salesman), I was told the dealership needed me to drive the truck back to them so they could see if the rim could be repaired and would replace it if not. I've been told by three separate tire/wheel experts locally (including the local GMC dealer) that alloy wheels are not repairable and must be replaced. I've shared this with my salesman and requested that a new wheel be shipped to me or to my local GMC dealer so I don't have to drive 4-5 hours round trip. I've even offered to pay a local dealer/tire store to mount the wheel once I receive it. The salesman seems to get it, but says his manager is still requiring me to take the truck there. He says there is no way for their dealership to work with another dealership. I work with someone who's spouse has worked at a nearby Chevy dealership and they work with other dealers on issues all the time, so it seems unreasonable to me that Warsaw Buick-GMC cannot do the same thing. I've requested that the dealership work with the local dealer to prevent the need for me to spend another 4 hours of driving, but they've said there's no way they can work with another dealer. After I followed up on 1/30/19 my salesman responded at 10:30 AM telling me his manager would be calling me, but that he was still requiring me to bring the truck down. At 3:30 PM today (Friday 2/1/2019), I'd not heard from anyone else at the dealership, so I called them to track down the manager. I was transferred to my salesman and he informed me that the manager was not in the office today. At this point I'm hoping for a call tomorrow morning and will be calling again if I don't hear. My issues remain unresolved with no definite plan to get them resolved. It's been two weeks now and the only way I've gotten information is when I followed up. Throughout the past two weeks I've experienced unacceptable gaps in communication and have only gotten updates when I followed-up. On multiple occasions I my salesman has failed to respond for a day or more to text messages. I've not been able to leave a voice message since his VM is full (a fact that I've shared with him on at least two occasions). While he seemed motivated to answer questions before I bought the truck, that has not been the case since I bought it. This is by far the worst experience I've ever had buying a vehicle, and I've purchased out of state before. I'm at least grateful that they've agreed to replace the wheel. However, I've spent way too much time chasing them down on the issues. I guess it's also worth noting that I discovered the windshield washer pump was not working the second day I had the truck as well. Apparently that's not something the dealership checked, and the sales manager who put 6,000 miles on the truck evidently didn't notice it either. I was able to get it replaced under warranty with no issues at my local GMC dealership. So the bottom line is that my experience with Warsaw Buick-GMC was extremely poor, and it's not over yet. My salesman could definitely be doing a better job communicating with me, but I also feel like there's a management issue since the manger has been aware of my issues since the day after I bought the truck and I've yet to hear from anyone other than my salesman. Unless this dealership has the absolute perfect vehicle that you can't find anywhere else or that you're not able to wait for another dealer to locate for you, I'd recommend you work with another dealership. More

Won’t deliver on promise. Paid extra for heated seats to find out only the back is heated??? And only on passenger side?? Anything for a sale 😧 not a satisfied customer! Paid extra for heated seats to find out only the back is heated??? And only on passenger side?? Anything for a sale 😧 not a satisfied customer! More

Awesome experience !!! Rob Barney in service & Nick in parts are top notch!!! Clif & Dan the sale managers there are awesome. If you have not met Ted the general manager you Rob Barney in service & Nick in parts are top notch!!! Clif & Dan the sale managers there are awesome. If you have not met Ted the general manager you have to! You will not meet a nicer guy. More

Excellent Service Center It’s hard to find a good mechanic, let alone find one that lets you know step by step what the delays are and when I should expect my vehicle back. Gr It’s hard to find a good mechanic, let alone find one that lets you know step by step what the delays are and when I should expect my vehicle back. Great service center! More

Sold us broken Jeep DO NOT BUY A VEHICLE FROM THESE xxxx BAGS, They sold us a 2007 Jeep Patriot and within a week the back axle on it snapped in half, they told us they w DO NOT BUY A VEHICLE FROM THESE xxxx BAGS, They sold us a 2007 Jeep Patriot and within a week the back axle on it snapped in half, they told us they would fix it but upon inspection we learned that it would cost 1200 to fix. How did your experienced team of xxxxxxx in the service department not spot this obvious flaw? More

Great Experience!!!! I was in a car accident and wanted the same car I had. I live in Michigan and couldn’t find it here so I extended my search a little more. I ended up I was in a car accident and wanted the same car I had. I live in Michigan and couldn’t find it here so I extended my search a little more. I ended up finding the one that Warsaw had so I asked for information and pictures of the vehicle. I headed down on Saturday morning and the vehicle was exactly as explained. Great condition! I couldn’t have asked for a better experience! Marlene Shively was great and very helpful throughout a difficult time after my car was totaled. Thank you Warsaw!!!! More

Absolutely LOVE Everyone Here! My husband and I have purchased 4 vehicles from Warsaw Buick GMC and I don’t regret any of them. The people are so friendly and they work with you wha My husband and I have purchased 4 vehicles from Warsaw Buick GMC and I don’t regret any of them. The people are so friendly and they work with you whatever your needs are. Marlene is an amazing sales woman and I would highly recommend her to any of my friend or family. We’ve bought both new and used vehicles. Fantastic experience every single time!! More

Horrible Worst car buying experience EVER! After negotiating on the price they sent my bank over the sales order or whatever and it was $800 more than we negot Worst car buying experience EVER! After negotiating on the price they sent my bank over the sales order or whatever and it was $800 more than we negotiated. I called them up and they argued with me that that was what we agreed on. No, it wasn't. I was already excited to get the Jeep so I said I'd pay it but refused to work with that salesman (Dave Salla) because I felt he was screwing me over. Went down with the check and did the final inspection on the Jeep. It has a front bumper with locking storage compartments but no keys. I asked about keys and was told they didn't have them and I would have to contact a locksmith and have some made, which I have to pay for. I asked about a spare key because they only have me one and they said I had to buy one myself. Then I didnt even get a hand shake, a have a nice day, nothing when we left. When I spend $30 grand on a vehicle it should at least come with some keys. I'd think it would come with more than a quarter tank of gas also. Love my Jeep but wouldn't send my worst enemy to Warsaw buick gmc. Oh and if you go in to look at a vehicle, hold onto your keys, they will hold them hostage so you can't leave! I could go on and on but I'll just leave it at that. More